Sync issue - error loading data - sync not fully completed

[Triumph114]

Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

[kielegat]

I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

[DRezvoff]

@Dimitrios-Kanellopoulos I looked at the analysis of the last two workouts, in one I forgot to set the sensations, and here is the data that appeared:

[DRezvoff]

@Dimitrios-Kanellopoulos During the training, the S+ - Manual interval race function was enabled.

[Alpha 156.42]

My friend’s S9PP also failed to sync.

[Jose Luis Fernández Pérez]

Checking the traffic of the app I can see it tries to connect To an invalid url

POST /events HTTP/1.1
Host: analytics.sports-tracker.com

The server responds with a

HTTP/1.1 404 Not Found
Server: nginx

After that, the sync fails.

[TrickyDickeyRichard]

I’ve used SuuntoPlus “HR Zones” during two runs, and both of those ended up with corrupted data. I also logged one walk without any active SuuntoPlus features, and that one worked just fine!

[Dimitrios Kanellopoulos]

Please try to resync. Backend fix is deployed.

[Dimitrios Kanellopoulos]

@Jose-Luis-Fernández-Pérez nothing Todo

[piotr.bdz]

@Dimitrios-Kanellopoulos it works! Thanks for the fix and all the updates!

[MILO83]

My gf’s old activities (Hiking basic, Weather forecast S+ app on) still don’t sync. New activities with the S+ app turned off sync as expected.

[rayco989]

@Dimitrios-Kanellopoulos Now work for me New activities are synced normally and uploaded to other servers with S+ app. Unfortunately, I deleted the old problematic activities.

[Triumph114]

Perfect, it works now and even an “blocked” activity was sync to relive yesterday evening!
Many thanks

[swisskat]

@Dimitrios-Kanellopoulos
I today noticed that a hiking activity is not syncing (recorded on July 11), exactly same error message as mentioned in previous posts. Other activities today synced normally. Resynced devices and uninstalled hr Zone app but activity still will not sync. Seems like the back end fix is not working here? Do you have any othe ideas on what to do? Thanks!

[RaDeck]

@Dimitrios-Kanellopoulos are the old ‘problem’ activities supposed to sync? I’m getting the same error message

[Dimitrios Kanellopoulos]

@RaDeck yes. Maybe try an app reinstall.

[Toni S]

@Dimitrios-Kanellopoulos not working in my case, even reinstalling…

[RaDeck]

@Dimitrios-Kanellopoulos reinstalled the app. Unpaired / repaired and restarted watch. IOS on 18.5 as well as latest v. of App (obviously)

Both activities with issue don’t sync. I was using the HR zones S+ at that time

[otsos]

My activities are still not syncing despite all the recommendations

[GrimesGoAg95]

I am in the same place. New activities without Suunto Plus (HR Zones) sync works fine, but I have about a 10-day period that will not sync. I also keep getting the error in the app on my phone. I am considering just doing a hard reset, but I would like those activities to come over to the app.

I have reinstalled the app, soft reset the watch, paired and unpaired.