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    Wireless network not turning on

    Scheduled Pinned Locked Moved Suunto Race S
    21 Posts 12 Posters 1.3k Views 11 Watching
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    • Greggory ManualG Offline
      Greggory Manual
      last edited by Greggory Manual

      I’m facing the exact same issue with my Suunto Race S after traveling abroad. Wireless network toggles off immediately, and restarting hasn’t helped. Frustrating, as I need maps for an upcoming Greggs Menu food shoot in UK. Several locations of Greggs and covering several menu items.

      1 Reply Last reply Reply Quote 1
      • Isabelle LicoineI Offline
        Isabelle Licoine @suzzlo
        last edited by

        @suzzlo
        Hello, thanks for your reply.
        WIFI is 2,4GHz (and not 5 GHz which is not supported by the watch), Wifi is activated on the watch as well as Discovery mode, plane mode is off… I tried many times, and it still does not work.
        Any idea?
        Thanks a lot, cheers

        Isabelle LicoineI Mff73M 2 Replies Last reply Reply Quote 0
        • Isabelle LicoineI Offline
          Isabelle Licoine @Isabelle Licoine
          last edited by

          @Isabelle-Licoine
          I finally rebooted the wifi box and it works now… what a pain!

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          • Mff73M Offline
            Mff73 @Isabelle Licoine
            last edited by

            @Isabelle-Licoine
            if you are lucky to have wifi enabled on the watch, then the rest of the config is done in the app on your phone.
            some tips about the name of the SSID, without special characters, same for password.

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            C 1 Reply Last reply Reply Quote 0
            • C Offline
              cenkturkinan @Mff73
              last edited by

              @Mff73 I have reset the watch and it now works with the latest SW.

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              • C Offline
                cenkturkinan @Isabelle Licoine
                last edited by

                @Isabelle-Licoine Yes, I have done a reset on the watch and I am able to add network from mobile app and download maps again with the latest SW. Thank you.

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                • F Offline
                  fedequei
                  last edited by

                  Still no solution proposed for this issue other than a hard reset? I believe it would be appropriate to release a software update as soon as possible

                  TieutieuT 1 Reply Last reply Reply Quote 2
                  • TieutieuT Offline
                    Tieutieu Platinum Member @fedequei
                    last edited by

                    @fedequei have you tried to forget previous networks (if you had some already) in SA. Then disconnect connection in you watch, forget BT connection in your phone. Uninstall app. restart phone. reinstall app. Reconnect phone with watch ? and try again to add network ?
                    This may worth to be tested and will not need to reset your watch.

                    Suunto’s devices at home :
                    Vertical titanium solar
                    Suunto Race S
                    S9pp titanium sand
                    Suunto Wing
                    S9B titanium Ambassador edition, A3P, X6

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                    • F Offline
                      fedequei
                      last edited by

                      I’ve tried all the suggested solutions, but nothing changes. Is there a future release date for the software update? I need to download new maps and I’ve been stuck for over a month

                      МихаилМ 1 Reply Last reply Reply Quote 2
                      • МихаилМ Offline
                        Михаил @fedequei
                        last edited by

                        @fedequei The only thing that helped to restore the connection was resetting the watch settings (nonsense). The watch was able to access the Internet (I can see it in the router settings). But the maps still won’t download. I’ve already tried everything. Both resetting and rolling back to the previous version in the watch. Support doesn’t respond. I’m shocked by such a service

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