Beta firmware for sync issues 2.33.16

satom

I couldn’t update the firmware to 2.33.16 because of the broken sync in the previous one. Currently I have about 30+ logs/activities that are not synchronised and I really do not want to lose them. Does anyone know if there is a way to update the firmware without losing the logs?

Dimitrios Kanellopoulos

Hi all. We would like to thank you for helping and testing the beta firmware. A warm thanks to all of you and most important the patience you had about this sync issue.

Now this version is public and solves the issue. We could not have done this without your help (a couple of people send the devices to support and we had a conversation initiated from here).

Let’s now jump into the next update for the quarter of the year that will come with features.

Kr,

Dimi

Dimitrios Kanellopoulos

@satom I am trying to communicate this. Give me a little time.

ortles

@Dimitrios-Kanellopoulos said in Beta firmware for sync issues 2.33.16:

Let’s now jump into the next update for the quarter of the year that will come with features.

Thanks for fixing the issue, I am happy that I had the patience to wait. Now vertical is back in the game

Good to hear as well, that suunto is working on some more improvements for the next update.

I know I have said this a lot if times already, so sorry for stressing this again, but please, please solve the missing track back / disappearing breadcrumb issue with the next update.

Having the possibility to follow your track back if needed a super important feature for a gps outdoor watch.

Spring season outside in the mountains is still on and summer season is coming soon. Would be great to have this extra margin of safety on my wrist.

Lukáš Blažek

@ortles hello in the society! So update, my watch came back from service today - updated to 2.33.16 - today it’s about one hour of walking plus half an hour of running - everything is fine - activities synchronized on the first try! Thank you Suunto!

Tieutieu

Hi, I’m experimenting touchscreen issues since update, that I never had before (by the end of the day or next morning it becomes not operant, and need soft reset to work again).
Does someone also has issues ?

Mff73

@Tieutieu
No touchscreen issue for me, but a strange behaviour with 24/7 HR.
Maybe like the one @darxmurf had (left the watch for a couple of hours, and HR didn’t come back itself : required a softreset).
Working fine since then, so … no big worries.

Sergei Ladeishchikov

@Tieutieu Hi! I have had similar problems for a long time and have mentioned them constantly. Problems arise periodically about once a month. There were problems with previous versions of the software as well.

GiPFELKiND

@Tieutieu hey have same Touchscreen issue often. But now i have Strange backlight issue… If i Press a Button and scroll about the widgets its going more than 30 seconds until the backlight turns on… Scary. Seems like the light Sensor manage the “in switching” itself. Before the update the light everytime goes on when i press a Button. If i am in dark conditions it seems that the Backlight needs not so long time until switching on. Then it need time perhaps 10 seconds. But the Algorithm is very inconsistent.

GiPFELKiND

@Tieutieu the non responsible Touchscreen i can always Sold – wash the display with normal soap and make IT dry after “cleaning” No soft reset in my case necessary. Try this and perhaps it help for you, too.

luke55

@GiPFELKiND

I updated to official 2.33.16 three days ago, and since this update, the HRV problem (no value reported) that was fixed on 2.33.14 has reappeared, strictly no value.

Does anybody know if it is possible to go back to a previous version ?

Never had problem with synchronisations, nothing new for me.

GiPFELKiND

@luke55 hmmmmm dont know. But think it should be possible like the Beta firmware here, @Dimitrios-Kanellopoulos. Perhaps there is an Option to got the Firmware before?
And @luke55 you have Turn in HRV measurement here? In sleep Option?

luke55

@GiPFELKiND

Yes, of course, after updating, I systematically check that HRV measurement is activated.
I am going to ask support how to go back to 2.33.14, other option is to wait for the next update, hoping HRV will come back.

GiPFELKiND

@luke55 thats really spooky

satom

@Dimitrios-Kanellopoulos Awesome! Thanks a lot, mate.

It’s great that Suunto has solved this problem and I look forward to hearing more about the new features that are coming.

Dimitrios Kanellopoulos

@luke55 hi there is no change on HRV. Are you sure you are doing things ok ? Doesn’t the watch track HRV ? what is the problem exactly ?

Just FYI only BLE firmware was changed so your problem looks like a misconfiguration

wurzlsepp

@Dimitrios-Kanellopoulos
Thank you for your work! And generally, I also appreciate that there is more communication, some surveys and even some Betas now, a good new direction! I think many of us here are happy to help, if we know how and what’s going on roughly

dynamitkov

Hi @Dimitrios-Kanellopoulos,
just like to share with you that after 2.33.16 software update my Suunto Vertical Titanium Solar doesn’t sync weather with Suunto app.

So don’t have weather widget.

I’ve asked for support on support@suunto.com - [ Ticket: 7442314 ] suunto vertical software update issue, but still have no fix suggestions,

For you info:
Suunto watch software version: 2.33.16
Suunto app version: 2.35.7

As of now I’ve made unpair watch from app and pair them again as well as remove app and install again and soft reset of watch. None of them made any difference.

Could you please give me an advice how to proceed.

Thank you in advance

Regards,
Dimitar

isazi

@dynamitkov if everything else syncs, this has 99% nothing to do with the watch, but with the app. Do you have location permission for your Suunto App?

sartoric

@dynamitkov
my weather widget sync as usual