Surface Time - Dive Log Incorrect (Internal and App)
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Hi all,
I recently purchased the Nautic, but am having trouble with the device not logging the correct Surface Time for daily diving events. The Surface Time is being correctly tracked on both the Surface Screen and in the Dive History menu, however once a dive is saved to the internal log, the log data is showing Surface Time as being >99 Hours, and once synced to the app, it is showing as 4 days there also.
As an example, I went for a dive on Saturday morning, after not diving since the previous weekend, so that was fine with Surface Time being >99hrs. However, the dive on Sunday morning was ~24hr since the last dive, and the Surface Time on the Surface Screen indicated this correctly, but after the dive when it saved, the log data was indicating >99 Hours (and 4 days on the app).
I usually turn the device off after my dive during wash down of my gear back at home. So I am thinking there may be a bug involved with powering the device down between dives causing some issue? I have 10 dives with this device, and have only had it log the correct Surface Time once, in which it was a back to back dive (roughly 1 Hour surface Time), where the device was never switched off, and it was left to go into standby mode. Are these devices designed to just be left on all the time similar to a traditional “watch”?
I have already done/checked the following:
- Device and app are both up to date
- The date and time have been set manually, while also using the Auto Time Update mode
- A “Soft Restart” by holding all 4 buttons for 12 seconds
{I have yet to do a full restart of the device though.}
I have added some photos below to show:
- That the Surface Time is correctly being indicated on the Surface Screen and Dive History menu (currently showing 2 Hours 8 Minutes in photos).
- A photo of the internal Dive Log to show 2 dives within ~24 Hours.
- A photo of the internal log data from the dive on the 14th June, incorrectly indicating a Surface Time of >99 Hours (should be ~24 Hours).
- And finally, a photo of the Suunto App log once synced, showing a Surface Time of 4 Days for the dive on the 14th June.
Any help would be greatly appreciated.
Kind regards,
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