Wing 2 general discussion

Mi_chael

@Tieutieu

Nice !

Waiting for the app…

Dimitrios Kanellopoulos

@mountain_erin first pair it as a normal bt device

m. h.

@Dimitrios-Kanellopoulos did do that. it is paired. the light are still flashing and the suunto app does not find them

mountain_erin

@Dimitrios-Kanellopoulos Hi - I attempted to pair it to my phone without the app on my phone and it wouldn’t connect. I’ve also attempted to pair it to a Surface Pro 9 and the Surface cannot find the headphones. I was able to successfully pair it to an older Surface Pro 6.

I’m work in IT. I’ve talked to my IT colleagues. We think the issue is with the driver or software on your side of things.

I’m also a gear reviewer and well… my review isn’t going well at all. I emailed your help desk Sunday night and I haven’t heard anything back.

m. h.

I am actually sending them back because I am still thankfully in the Return Window. Suunto Support said if you tried reseting and forgetting it in Bluetooth Settings then there is nothing more you could do and you have to send them in for repair. like WTF?

Dimitrios Kanellopoulos

@mountain_erin Help desk has nothing todo with reviews nor is that a place to connect with Reviews.

If you keep the button held and the pairing mode sound is heard and it doesn’t connect then its faulty apparently.

mountain_erin

@Dimitrios-Kanellopoulos

I need someone to help me escalate this issue b/c it’s not going well.

I’ve successfully paired the headphones to 2 devices (my husband’s phone and an older Surface Pro). The headphones refuse to pair to MY phone or MY work Surface Pro.

So the headphones kinda work, but there’s likely an issue with the driver or software preventing the headphones to pair to ALL devices.

The help desk is absolutely relevant b/c I NEED HELP. I received a pair of these headphones to review and if I cannot use them, I cannot give them a good review. It’s in Suunto’s best interest to get me some help so I can actually use the headphones.

I would expect, that as Community Manager, you’d be able to provide some help in this area.

For comparison, I can call up Garmin and get a human to help and get an answer within minutes. Suunto doesn’t have a call help center. I emailed for help 4 days ago. I’ve posted to this forum. I’ve not received help.

isazi

@mountain_erin said in Wing 2 general discussion:

@Dimitrios-Kanellopoulos
The help desk is absolutely relevant b/c I NEED HELP. I received a pair of these headphones to review and if I cannot use them, I cannot give them a good review. It’s in Suunto’s best interest to get me some help so I can actually use the headphones.

Quite peculiar, if you have received the headphones for review you must have a contact with Suunto, so you should contact your contact.

mountain_erin

@isazi I work with a PR firm that represents Suunto. We are working that angle as well, since I’ve gotten no where with the Suunto help desk or this forum.

I like to do my testing and reviews where I use the devices (and sometimes, need customer service support) as a normal person. As in “I bought this watch and I need help”. A normal person couldn’t email their PR contact and have them get Suunto to help them.

So I find your advice, as a moderator, really unhelpful. Customer service is something I factor in for my reviews and my experience thus far hasn’t been great.

sartoric

@mountain_erin said in Wing 2 general discussion:

So I find your advice, as a moderator, really unhelpful.

What does this even mean ?
Here you get suggestions about solving YOUR issue, (not about doing your review) that, as @isazi said, it’s peculiar.
So the suggestion was really for a “you” case, since you’ve also stated

@mountain_erin said in Wing 2 general discussion:

I need someone to help me escalate this issue b/c it’s not going well.

so the suggestion is proper, isn’t it?