Wing 2 general discussion
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@Mi_chael Same for me.
I have a Suunto Race.
There is no offer for a S+ Wing-2 App.
Connecting via Sensor is not possible.So we have to wait and looking forward to a quick release of the S+ Wing-2 App.
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FYI
On Telegram, Suunto Spanish moderator said that Suunto app will available on the SuuntoPlus Store.
I don’t know when. Perhaps with Suunto Vertical 2
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Hi - I got a Wing 2 last week and I have been having connection problems.
Phone: Samsung S23.
I am able to find the Wing 2 on my phone’s bluetooth menu but the headphones don’t actually connect. (the phone says they’re connected, but the light keeps flashing and eventually the headphones turn off). Additionally, the Suunto app keeps spinning in pairing mode and doesn’t ever connect to the Wing 2. My music apps won’t recognize it.
I’ve uninstalled the Suunto app and tried to connect the Wing 2 without the Suunto app present (didn’t work). I’ve reinstalled the Suunto app. I’ve restarted my phone. Nothing works.
I was able to connect it to my husband’s phone (older Samsung, no Suunto app) and it connected without issue.
I did email support but I was wondering if anyone else was having the same issue.
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@mountain_erin
YES! I am having the exact same Problem. I can connect but it is still blinking and in the Suunto App it whows no Connection -
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@mountain_erin first pair it as a normal bt device
Community Manager / Admin @Suunto
Creator of Quantified-Self.io
youtube.com/c/dimitrioskanellopoulos
https://instagram.com/dimitrioskanellopoulos
https://www.strava.com/athletes/7586105 -
@Dimitrios-Kanellopoulos did do that. it is paired. the light are still flashing and the suunto app does not find them
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@Dimitrios-Kanellopoulos Hi - I attempted to pair it to my phone without the app on my phone and it wouldn’t connect. I’ve also attempted to pair it to a Surface Pro 9 and the Surface cannot find the headphones. I was able to successfully pair it to an older Surface Pro 6.
I’m work in IT. I’ve talked to my IT colleagues. We think the issue is with the driver or software on your side of things.
I’m also a gear reviewer and well… my review isn’t going well at all. I emailed your help desk Sunday night and I haven’t heard anything back.
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I am actually sending them back because I am still thankfully in the Return Window. Suunto Support said if you tried reseting and forgetting it in Bluetooth Settings then there is nothing more you could do and you have to send them in for repair. like WTF?
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@mountain_erin Help desk has nothing todo with reviews nor is that a place to connect with Reviews.
If you keep the button held and the pairing mode sound is heard and it doesn’t connect then its faulty apparently.
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I need someone to help me escalate this issue b/c it’s not going well.
I’ve successfully paired the headphones to 2 devices (my husband’s phone and an older Surface Pro). The headphones refuse to pair to MY phone or MY work Surface Pro.
So the headphones kinda work, but there’s likely an issue with the driver or software preventing the headphones to pair to ALL devices.
The help desk is absolutely relevant b/c I NEED HELP. I received a pair of these headphones to review and if I cannot use them, I cannot give them a good review. It’s in Suunto’s best interest to get me some help so I can actually use the headphones.
I would expect, that as Community Manager, you’d be able to provide some help in this area.
For comparison, I can call up Garmin and get a human to help and get an answer within minutes. Suunto doesn’t have a call help center. I emailed for help 4 days ago. I’ve posted to this forum. I’ve not received help.
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@mountain_erin said in Wing 2 general discussion:
@Dimitrios-Kanellopoulos
The help desk is absolutely relevant b/c I NEED HELP. I received a pair of these headphones to review and if I cannot use them, I cannot give them a good review. It’s in Suunto’s best interest to get me some help so I can actually use the headphones.Quite peculiar, if you have received the headphones for review you must have a contact with Suunto, so you should contact your contact.
