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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • flo7zF Offline
      flo7z Silver Members
      last edited by flo7z

      In my case it seems to be linked to the use of a Suunto app, but only with the basic running mode

      Florian Z.
      Suunto 9 Peak Pro
      Suunto Wings
      Suunto D4
      Suunto Ambit 3 Peak

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      • S.PichiS Offline
        S.Pichi
        last edited by

        I have the same problem , cannot sync my workout from my watch (9PP) with SA.

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        • Atilla AltymyshevA Offline
          Atilla Altymyshev
          last edited by

          Suunto 9PP - Latest firmware, Android 15, App ver 5.3.7 - the same problem as a topic starter. Error loading data. Seems like it got corrupted when it uploaded from the watches to the Application on the smartphone, then the application trying to upload it on the server without any success.
          Can you please do something?

          M 1 Reply Last reply Reply Quote 0
          • M Offline
            marcomonari @Atilla Altymyshev
            last edited by

            @Atilla-Altymyshev
            Good evening,

            I’m using a 9 Peak Pro (s.n. 224810000471), and after the software update to version 2.43.12, my watch isn’t fully syncing. I’m running iOS 18.5 and the app software is 2.46.3.

            I’ve tried re-pairing via Bluetooth, restarting both the watch and my smartphone, and even reinstalling the app, but nothing has helped.

            P 1 Reply Last reply Reply Quote 1
            • P Offline
              Pierre 0 @marcomonari
              last edited by

              Hello
              I encounter the same issue with 9PP and iOS.
              Since the last watch update / app some days ago, synchronization is not working properly (running activities).

              I have done many operations and test (unpairing, reset, uninstall) but nothing worked until I removed on my watch and activity setting the Suunto app called « HR zone duration » which I was using during training running activities.

              I have no other clue but it seems that this SuuntoPlus App makes my trouble since the last update.
              I saw previous posts confirming that this could be one major root cause.

              And Suunto, please make some validation test on your side and bring us solutions to fix it as it seems to be linked with at least one SuuntoApp.

              M 1 Reply Last reply Reply Quote 1
              • L Offline
                Lorse
                last edited by

                Thanks a lot!

                Biking the last couple of days just synced fine. No suunto plus feature there.
                This is different with my running mode, here some suunto features I´d installed.
                With some poorly synced running moves I saw missing HR-data. I sense a solution for my issues. Or our issues.
                Will turn off all suunto plus with my running mode and check again. Keep you posted.

                Lorenz

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                • M Offline
                  marcomonari @Pierre 0
                  last edited by

                  @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

                  the Suunto app called « HR zone duration »

                  Good morning,

                  I deleted the Suunto app called “HR zone duration,” which I also used, but the synchronization still isn’t working.

                  Perhaps my 9PP is too old to be compatible with the new updates?

                  I use my watch daily to record my sports activities, and it hasn’t been working since last Saturday. Do I need to buy a new watch?

                  EgikaE P 2 Replies Last reply Reply Quote 0
                  • EgikaE Offline
                    Egika Platinum Member @marcomonari
                    last edited by

                    @marcomonari No worries - Suunto 9 Peak Pro is fully supported.
                    I guess those sync hiccups will be sorted quickly.

                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                    Race S All Black - Titanium Courtney
                    Run Lime

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                    • P Offline
                      Pierre 0 @marcomonari
                      last edited by

                      @marcomonari
                      Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
                      This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
                      But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

                      M 4 Replies Last reply Reply Quote 0
                      • M Offline
                        marcomonari @Pierre 0
                        last edited by

                        @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

                        Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
                        This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
                        But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

                        I’ll try tomorrow.

                        But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.

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                        • L Offline
                          Lorse @Lorse
                          last edited by

                          So, just came back from running with “heart rate zones” off and syncing just worked fine.
                          At least what my issue is concerned, I found a solution for that.
                          Let’s hope for a watch update on that.

                          Run on! Lorenz

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                          • M Offline
                            marcomonari @Pierre 0
                            last edited by

                            @Pierre-0 But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.

                            1 Reply Last reply Reply Quote 1
                            • L Offline
                              Lorse
                              last edited by

                              Good afternoon!

                              After having turned off heart-rate-zone-Suuntoplus syncing just worked out fine.

                              So, at least what my issue is concerned, I found a solution.

                              Thx!
                              Lorenz

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                              • M Offline
                                marcomonari @Pierre 0
                                last edited by

                                @Pierre-0 I removed wrist HR from the sports activity and it worked, thank you very much for the advice, the 9PP has synced! But when can I re-enable it?
                                Regarding past activities from the last few days, however, it’s giving a synchronization error. What do you recommend?

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                                • M Offline
                                  marcomonari @Pierre 0
                                  last edited by

                                  @Pierre-0 I removed wrist HR from the sports activity and it worked, thank you very much for the advice, the 9PP has synced! But when can I re-enable it?
                                  Regarding past activities from the last few days, however, it’s giving a synchronization error. What do you recommend?

                                  P 1 Reply Last reply Reply Quote 0
                                  • S Offline
                                    sperrin87
                                    last edited by

                                    My 9PP(2.43.12) is having issues syncing to the app(2.47.1) as well. I have tried unpairing and repairing the device to the app, uninstalling the app, deleting HR Zone duration from the watch/app via SuuntoPlus. Every time I try and sync, it goes through a few of the things(optimizing gps, sleep, etc) before failing the rest of the sync. I’d really like to get this issue resolved to upload my recent activities.

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                                    • S Offline
                                      Swazi Skier @piotr.bdz
                                      last edited by

                                      @piotr.bdz I’m experiencing same - and this morning right before race I decided to try the HR zones Duration Suunto plus

                                      Is that the issue?

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                                      • S Offline
                                        Swazi Skier @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos
                                        Have 9 Peak Pro - used it yesterday to run - it synched all data to app and Strava no problem.

                                        Today I raced - I decided to try the SuuntoPlus “HR Zones Duration”
                                        It did not sync to Strava - which I used to ran the Strava App with Beacon for my wife to watch

                                        I assumed Strava had thrown the Suunto data out as a duplicate activity - which sometimes happens.

                                        I deleted the Strava data after race (cos it doesn’t have HR) but when I tried to download FIT file or GPX workout to upload to Strava - would not work. The summary all there in Suunto App but replay gave me “Error Loading Data” message

                                        Can you help?

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                                        • Lorenz 0L Offline
                                          Lorenz 0
                                          last edited by

                                          I also have the same error with my today´s mtb tour. I tried it afterwards and it worked just fine with a new aktivity started - but unfortunately my ride today can´t be downloaded as .fit or any other data.
                                          Is there any chance to repair this error data of today´s tour?
                                          Thanks and BR,
                                          Lorenz

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                                          • paul28P Offline
                                            paul28
                                            last edited by paul28

                                            Add me to this list of impacted users. My long run yesterday isn’t loading fully in Suunto app and isn’t sync-ing to Training Peaks, Strava or Stryd Power Center. I also can’t manually extract a .fit file to import it manually.

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