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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • isaziI Online
      isazi Moderator @DRezvoff
      last edited by

      @DRezvoff you should never disconnect/reconnect to third parties in such cases, because the vast majority of third parties will not process activities recorded before you connected to them, so your activities may never sync now.

      To check where the problem is there is a simple test. If you see your activity in Suunto App, try to download the FIT file. If it works, the data is in the Suunto cloud and there is a problem in the Suunto-3rd parties connection. If the download of the FIT file does not work, then the problem is between the app and Suunto cloud.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      DRezvoffD 2 Replies Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by

        Hi all we see the issue. Hang tight a solution is implemented.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        S 1 Reply Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          Are you using some suunto plus ?

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          P Łukasz SŁ 2 Replies Last reply Reply Quote 0
          • P Offline
            piotr.bdz @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos yes, in the case of my bugged activity I had “Hr zones duration” and also a gpx itinerary loaded.

            S 1 Reply Last reply Reply Quote 0
            • flo7zF Offline
              flo7z Silver Members @Dimitrios Kanellopoulos
              last edited by flo7z

              @Dimitrios-Kanellopoulos
              By me , it just does not load and I get an error message in the app.
              I’m on iOS (SA 2.46.3) and I have tested to revert back to FW ( so tested with 2.43.12 and 2.40.4) on my S9PP and this does not load at all.
              And I am using some Suunto Plus.
              I created a new sport mode based on running and it loads just fine, even by using some Suunto Plus.

              Florian Z.
              Suunto 9 Peak Pro
              Suunto Wings
              Suunto D4
              Suunto Ambit 3 Peak

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              • Łukasz SŁ Offline
                Łukasz S @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

                Are you using some suunto plus ?

                I always use a HR zones duration and sometimes weather

                1 Reply Last reply Reply Quote 1
                • DRezvoffD Offline
                  DRezvoff @DRezvoff
                  last edited by

                  what is the FIT file and where can I find it? and where should I upload it?
                  The training was also not visible in the web version of Sports Tracker.
                  Yesterday’s training session was unloaded, the previous 3 were not…

                  Suunto 9 Peak Pro Titanium
                  Suunto Spartan Sport WHR
                  Sony Xperia 1, Android 10.

                  1 Reply Last reply Reply Quote 0
                  • DRezvoffD Offline
                    DRezvoff @isazi
                    last edited by

                    @isazi what is the FIT file and where can I find it? and where should I upload it?
                    The training was also not visible in the web version of Sports Tracker.
                    Yesterday’s training session was unloaded, the previous 3 were not…

                    Suunto 9 Peak Pro Titanium
                    Suunto Spartan Sport WHR
                    Sony Xperia 1, Android 10.

                    1 Reply Last reply Reply Quote 0
                    • DRezvoffD Offline
                      DRezvoff @isazi
                      last edited by

                      @isazi In the Suunto App, the previous 3 workouts, when you click on the card, writes a data error…

                      Suunto 9 Peak Pro Titanium
                      Suunto Spartan Sport WHR
                      Sony Xperia 1, Android 10.

                      1 Reply Last reply Reply Quote 0
                      • flo7zF Offline
                        flo7z Silver Members
                        last edited by flo7z

                        In my case it seems to be linked to the use of a Suunto app, but only with the basic running mode

                        Florian Z.
                        Suunto 9 Peak Pro
                        Suunto Wings
                        Suunto D4
                        Suunto Ambit 3 Peak

                        1 Reply Last reply Reply Quote 0
                        • S.PichiS Offline
                          S.Pichi
                          last edited by

                          I have the same problem , cannot sync my workout from my watch (9PP) with SA.

                          1 Reply Last reply Reply Quote 0
                          • Atilla AltymyshevA Offline
                            Atilla Altymyshev
                            last edited by

                            Suunto 9PP - Latest firmware, Android 15, App ver 5.3.7 - the same problem as a topic starter. Error loading data. Seems like it got corrupted when it uploaded from the watches to the Application on the smartphone, then the application trying to upload it on the server without any success.
                            Can you please do something?

                            M 1 Reply Last reply Reply Quote 0
                            • M Offline
                              marcomonari @Atilla Altymyshev
                              last edited by

                              @Atilla-Altymyshev
                              Good evening,

                              I’m using a 9 Peak Pro (s.n. 224810000471), and after the software update to version 2.43.12, my watch isn’t fully syncing. I’m running iOS 18.5 and the app software is 2.46.3.

                              I’ve tried re-pairing via Bluetooth, restarting both the watch and my smartphone, and even reinstalling the app, but nothing has helped.

                              P 1 Reply Last reply Reply Quote 1
                              • P Offline
                                Pierre 0 @marcomonari
                                last edited by

                                Hello
                                I encounter the same issue with 9PP and iOS.
                                Since the last watch update / app some days ago, synchronization is not working properly (running activities).

                                I have done many operations and test (unpairing, reset, uninstall) but nothing worked until I removed on my watch and activity setting the Suunto app called « HR zone duration » which I was using during training running activities.

                                I have no other clue but it seems that this SuuntoPlus App makes my trouble since the last update.
                                I saw previous posts confirming that this could be one major root cause.

                                And Suunto, please make some validation test on your side and bring us solutions to fix it as it seems to be linked with at least one SuuntoApp.

                                M 1 Reply Last reply Reply Quote 1
                                • L Offline
                                  Lorse
                                  last edited by

                                  Thanks a lot!

                                  Biking the last couple of days just synced fine. No suunto plus feature there.
                                  This is different with my running mode, here some suunto features I´d installed.
                                  With some poorly synced running moves I saw missing HR-data. I sense a solution for my issues. Or our issues.
                                  Will turn off all suunto plus with my running mode and check again. Keep you posted.

                                  Lorenz

                                  L 1 Reply Last reply Reply Quote 0
                                  • M Offline
                                    marcomonari @Pierre 0
                                    last edited by

                                    @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

                                    the Suunto app called « HR zone duration »

                                    Good morning,

                                    I deleted the Suunto app called “HR zone duration,” which I also used, but the synchronization still isn’t working.

                                    Perhaps my 9PP is too old to be compatible with the new updates?

                                    I use my watch daily to record my sports activities, and it hasn’t been working since last Saturday. Do I need to buy a new watch?

                                    EgikaE P 2 Replies Last reply Reply Quote 0
                                    • EgikaE Online
                                      Egika Platinum Member @marcomonari
                                      last edited by

                                      @marcomonari No worries - Suunto 9 Peak Pro is fully supported.
                                      I guess those sync hiccups will be sorted quickly.

                                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                      Race S All Black - Titanium Courtney
                                      Run Lime

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                                      • P Offline
                                        Pierre 0 @marcomonari
                                        last edited by

                                        @marcomonari
                                        Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
                                        This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
                                        But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

                                        M 4 Replies Last reply Reply Quote 0
                                        • M Offline
                                          marcomonari @Pierre 0
                                          last edited by

                                          @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

                                          Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
                                          This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
                                          But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

                                          I’ll try tomorrow.

                                          But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.

                                          1 Reply Last reply Reply Quote 0
                                          • L Offline
                                            Lorse @Lorse
                                            last edited by

                                            So, just came back from running with “heart rate zones” off and syncing just worked fine.
                                            At least what my issue is concerned, I found a solution for that.
                                            Let’s hope for a watch update on that.

                                            Run on! Lorenz

                                            1 Reply Last reply Reply Quote 0
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