Sync issue - error loading data - sync not fully completed

[piotr.bdz]

Hi ! I have the exact same problem with an important race activity from Sunday. I have contacted Suunto support and I have no answer so far.

[DRezvoff]

@Dimitrios-Kanellopoulos Good afternoon!
I also have a problem with data uploading! The Suunto app shows the workout, but it doesn’t upload to Sport Tracker, Strava, Relive, or Komoot. I’ve restarted my phone, reconnected to the services, and reinstalled the app, but it hasn’t helped.
nikname - drezvoff

[isazi]

@DRezvoff you should never disconnect/reconnect to third parties in such cases, because the vast majority of third parties will not process activities recorded before you connected to them, so your activities may never sync now.

To check where the problem is there is a simple test. If you see your activity in Suunto App, try to download the FIT file. If it works, the data is in the Suunto cloud and there is a problem in the Suunto-3rd parties connection. If the download of the FIT file does not work, then the problem is between the app and Suunto cloud.

[Dimitrios Kanellopoulos]

Hi all we see the issue. Hang tight a solution is implemented.

[Dimitrios Kanellopoulos]

Are you using some suunto plus ?

[piotr.bdz]

@Dimitrios-Kanellopoulos yes, in the case of my bugged activity I had “Hr zones duration” and also a gpx itinerary loaded.

[flo7z]

@Dimitrios-Kanellopoulos
By me , it just does not load and I get an error message in the app.
I’m on iOS (SA 2.46.3) and I have tested to revert back to FW ( so tested with 2.43.12 and 2.40.4) on my S9PP and this does not load at all.
And I am using some Suunto Plus.
I created a new sport mode based on running and it loads just fine, even by using some Suunto Plus.

[Łukasz S]

@Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

Are you using some suunto plus ?

I always use a HR zones duration and sometimes weather

[DRezvoff]

what is the FIT file and where can I find it? and where should I upload it?
The training was also not visible in the web version of Sports Tracker.
Yesterday’s training session was unloaded, the previous 3 were not…

[DRezvoff]

@isazi what is the FIT file and where can I find it? and where should I upload it?
The training was also not visible in the web version of Sports Tracker.
Yesterday’s training session was unloaded, the previous 3 were not…

[DRezvoff]

@isazi In the Suunto App, the previous 3 workouts, when you click on the card, writes a data error…

[flo7z]

In my case it seems to be linked to the use of a Suunto app, but only with the basic running mode

[S.Pichi]

I have the same problem , cannot sync my workout from my watch (9PP) with SA.

[Atilla Altymyshev]

Suunto 9PP - Latest firmware, Android 15, App ver 5.3.7 - the same problem as a topic starter. Error loading data. Seems like it got corrupted when it uploaded from the watches to the Application on the smartphone, then the application trying to upload it on the server without any success.
Can you please do something?

[marcomonari]

@Atilla-Altymyshev
Good evening,

I’m using a 9 Peak Pro (s.n. 224810000471), and after the software update to version 2.43.12, my watch isn’t fully syncing. I’m running iOS 18.5 and the app software is 2.46.3.

I’ve tried re-pairing via Bluetooth, restarting both the watch and my smartphone, and even reinstalling the app, but nothing has helped.

[Pierre 0]

Hello
I encounter the same issue with 9PP and iOS.
Since the last watch update / app some days ago, synchronization is not working properly (running activities).

I have done many operations and test (unpairing, reset, uninstall) but nothing worked until I removed on my watch and activity setting the Suunto app called « HR zone duration » which I was using during training running activities.

I have no other clue but it seems that this SuuntoPlus App makes my trouble since the last update.
I saw previous posts confirming that this could be one major root cause.

And Suunto, please make some validation test on your side and bring us solutions to fix it as it seems to be linked with at least one SuuntoApp.

[Lorse]

Thanks a lot!

Biking the last couple of days just synced fine. No suunto plus feature there.
This is different with my running mode, here some suunto features I´d installed.
With some poorly synced running moves I saw missing HR-data. I sense a solution for my issues. Or our issues.
Will turn off all suunto plus with my running mode and check again. Keep you posted.

Lorenz

[marcomonari]

@Pierre-0 said in Sync issue - error loading data - sync not fully completed:

the Suunto app called « HR zone duration »

Good morning,

I deleted the Suunto app called “HR zone duration,” which I also used, but the synchronization still isn’t working.

Perhaps my 9PP is too old to be compatible with the new updates?

I use my watch daily to record my sports activities, and it hasn’t been working since last Saturday. Do I need to buy a new watch?

[Egika]

@marcomonari No worries - Suunto 9 Peak Pro is fully supported.
I guess those sync hiccups will be sorted quickly.

[Pierre 0]

@marcomonari
Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)