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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • M Offline
      marcomonari @Atilla Altymyshev
      last edited by

      @Atilla-Altymyshev
      Good evening,

      I’m using a 9 Peak Pro (s.n. 224810000471), and after the software update to version 2.43.12, my watch isn’t fully syncing. I’m running iOS 18.5 and the app software is 2.46.3.

      I’ve tried re-pairing via Bluetooth, restarting both the watch and my smartphone, and even reinstalling the app, but nothing has helped.

      P 1 Reply Last reply Reply Quote 1
      • P Offline
        Pierre 0 @marcomonari
        last edited by

        Hello
        I encounter the same issue with 9PP and iOS.
        Since the last watch update / app some days ago, synchronization is not working properly (running activities).

        I have done many operations and test (unpairing, reset, uninstall) but nothing worked until I removed on my watch and activity setting the Suunto app called « HR zone duration » which I was using during training running activities.

        I have no other clue but it seems that this SuuntoPlus App makes my trouble since the last update.
        I saw previous posts confirming that this could be one major root cause.

        And Suunto, please make some validation test on your side and bring us solutions to fix it as it seems to be linked with at least one SuuntoApp.

        M 1 Reply Last reply Reply Quote 1
        • L Offline
          Lorse
          last edited by

          Thanks a lot!

          Biking the last couple of days just synced fine. No suunto plus feature there.
          This is different with my running mode, here some suunto features I´d installed.
          With some poorly synced running moves I saw missing HR-data. I sense a solution for my issues. Or our issues.
          Will turn off all suunto plus with my running mode and check again. Keep you posted.

          Lorenz

          L 1 Reply Last reply Reply Quote 0
          • M Offline
            marcomonari @Pierre 0
            last edited by

            @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

            the Suunto app called « HR zone duration »

            Good morning,

            I deleted the Suunto app called “HR zone duration,” which I also used, but the synchronization still isn’t working.

            Perhaps my 9PP is too old to be compatible with the new updates?

            I use my watch daily to record my sports activities, and it hasn’t been working since last Saturday. Do I need to buy a new watch?

            EgikaE P 2 Replies Last reply Reply Quote 0
            • EgikaE Offline
              Egika Platinum Member @marcomonari
              last edited by

              @marcomonari No worries - Suunto 9 Peak Pro is fully supported.
              I guess those sync hiccups will be sorted quickly.

              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
              Race S All Black - Titanium Courtney
              Run Lime

              1 Reply Last reply Reply Quote 1
              • P Offline
                Pierre 0 @marcomonari
                last edited by

                @marcomonari
                Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
                This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
                But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

                M 4 Replies Last reply Reply Quote 0
                • M Offline
                  marcomonari @Pierre 0
                  last edited by

                  @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

                  Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
                  This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
                  But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

                  I’ll try tomorrow.

                  But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.

                  1 Reply Last reply Reply Quote 0
                  • L Offline
                    Lorse @Lorse
                    last edited by

                    So, just came back from running with “heart rate zones” off and syncing just worked fine.
                    At least what my issue is concerned, I found a solution for that.
                    Let’s hope for a watch update on that.

                    Run on! Lorenz

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      marcomonari @Pierre 0
                      last edited by

                      @Pierre-0 But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.

                      1 Reply Last reply Reply Quote 1
                      • L Offline
                        Lorse
                        last edited by

                        Good afternoon!

                        After having turned off heart-rate-zone-Suuntoplus syncing just worked out fine.

                        So, at least what my issue is concerned, I found a solution.

                        Thx!
                        Lorenz

                        1 Reply Last reply Reply Quote 1
                        • M Offline
                          marcomonari @Pierre 0
                          last edited by

                          @Pierre-0 I removed wrist HR from the sports activity and it worked, thank you very much for the advice, the 9PP has synced! But when can I re-enable it?
                          Regarding past activities from the last few days, however, it’s giving a synchronization error. What do you recommend?

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            marcomonari @Pierre 0
                            last edited by

                            @Pierre-0 I removed wrist HR from the sports activity and it worked, thank you very much for the advice, the 9PP has synced! But when can I re-enable it?
                            Regarding past activities from the last few days, however, it’s giving a synchronization error. What do you recommend?

                            P 1 Reply Last reply Reply Quote 0
                            • S Offline
                              sperrin87
                              last edited by

                              My 9PP(2.43.12) is having issues syncing to the app(2.47.1) as well. I have tried unpairing and repairing the device to the app, uninstalling the app, deleting HR Zone duration from the watch/app via SuuntoPlus. Every time I try and sync, it goes through a few of the things(optimizing gps, sleep, etc) before failing the rest of the sync. I’d really like to get this issue resolved to upload my recent activities.

                              1 Reply Last reply Reply Quote 0
                              • S Offline
                                Swazi Skier @piotr.bdz
                                last edited by

                                @piotr.bdz I’m experiencing same - and this morning right before race I decided to try the HR zones Duration Suunto plus

                                Is that the issue?

                                1 Reply Last reply Reply Quote 0
                                • S Offline
                                  Swazi Skier @Dimitrios Kanellopoulos
                                  last edited by

                                  @Dimitrios-Kanellopoulos
                                  Have 9 Peak Pro - used it yesterday to run - it synched all data to app and Strava no problem.

                                  Today I raced - I decided to try the SuuntoPlus “HR Zones Duration”
                                  It did not sync to Strava - which I used to ran the Strava App with Beacon for my wife to watch

                                  I assumed Strava had thrown the Suunto data out as a duplicate activity - which sometimes happens.

                                  I deleted the Strava data after race (cos it doesn’t have HR) but when I tried to download FIT file or GPX workout to upload to Strava - would not work. The summary all there in Suunto App but replay gave me “Error Loading Data” message

                                  Can you help?

                                  1 Reply Last reply Reply Quote 0
                                  • Lorenz 0L Offline
                                    Lorenz 0
                                    last edited by

                                    I also have the same error with my today´s mtb tour. I tried it afterwards and it worked just fine with a new aktivity started - but unfortunately my ride today can´t be downloaded as .fit or any other data.
                                    Is there any chance to repair this error data of today´s tour?
                                    Thanks and BR,
                                    Lorenz

                                    1 Reply Last reply Reply Quote 0
                                    • paul28P Offline
                                      paul28
                                      last edited by paul28

                                      Add me to this list of impacted users. My long run yesterday isn’t loading fully in Suunto app and isn’t sync-ing to Training Peaks, Strava or Stryd Power Center. I also can’t manually extract a .fit file to import it manually.

                                      1 Reply Last reply Reply Quote 0
                                      • RaDeckR Offline
                                        RaDeck
                                        last edited by

                                        Same issue! Also using the Heart Rate zones Suunto+ App.
                                        For me seems to have started with the newest SW update on the watch:

                                        • 9PP: SW 2.43.12
                                        • IOS 18.5: APP 2.47.1
                                          Funny thing I also found out: I have the Auto Updates disabled as I always prefer controlling these based on my schedule, unfortunately after a few days the watch would update automatically even though I didn’t trigger that update.

                                        Hoping for a feedback fix soonest. I won’t perform any of the fixes mentioned above as it does not seem to be effective in resolving this issue.

                                        Suunto 9 Peak Pro Titanium Slate

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                                        • DRezvoffD Offline
                                          DRezvoff
                                          last edited by

                                          I turned off HR zones, left other Suunto Plus applications, it doesn’t help.
                                          There is no specific pattern. I recorded a trekking workout two days in a row with the same workout settings, one booted normally, the second booted but opened with a data error. It’s the same with running, one workout is fine, the rest of the workouts have a data error.

                                          Suunto Support when will this bug be fixed? will the workouts recorded with an error be synchronized as a result?

                                          Suunto 9 Peak Pro Titanium
                                          Suunto Spartan Sport WHR
                                          Sony Xperia 1, Android 10.

                                          1 Reply Last reply Reply Quote 0
                                          • Dimitrios KanellopoulosD Offline
                                            Dimitrios Kanellopoulos Community Manager
                                            last edited by

                                            I will be providing an apk to test that hopefully solves this issue.

                                            Steps:

                                            1. delete the “unsynced” to cloud activities from the app
                                            2. Update the app or if not updating (due to higher version on production) then reinstall
                                            3. Sync and test

                                            Community Manager / Admin @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos
                                            https://instagram.com/dimitrioskanellopoulos
                                            https://www.strava.com/athletes/7586105

                                            DRezvoffD 1 Reply Last reply Reply Quote 1
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