Suunto Vertical: Bug Collection

[dzembronja]

@dzembronja But it’s after the update, do you think it’s hardware? the barometer works and the altimeter is fine, it’s only during activity

[darxmurf]

Similar issue here today

Started my hike and locked the watch as usual. After approx 5km I noticed a tone change in the “km” beep sound (and no more splash screen with the time/km) but nothing more, the watch was still counting the distance and the map was working fine.

End of the walk, impossible to open the the preferences to unlock the buttons. The “circle” and “preference” text appears for 3 sec with a beep but then, back to the hiking screen. I had to force reboot the watch. I synced the watch and it only recorded 5.5km on my 18km hike. This matches when I noticed the beep tone change!

This is a pretty nasty bug

[darxmurf]

Just sent my issue to suunto support… received this mail

We have updated our Privacy Policy, to reflect the upcoming organizational changes over the next three months, after which the Group companies of Suunto in China will provide customer services, repair services, web operations, mobile & cloud development, and other key functions, and jointly collect and process your data with Suunto Oy

Sad decision

[darxmurf]

@darxmurf said in Suunto Vertical: Bug Collection:

Similar issue here today

Started my hike and locked the watch as usual. After approx 5km I noticed a tone change in the “km” beep sound (and no more splash screen with the time/km) but nothing more, the watch was still counting the distance and the map was working fine.

End of the walk, impossible to open the the preferences to unlock the buttons. The “circle” and “preference” text appears for 3 sec with a beep but then, back to the hiking screen. I had to force reboot the watch. I synced the watch and it only recorded 5.5km on my 18km hike. This matches when I noticed the beep tone change!

This is a pretty nasty bug

Had news from suunto, they will fix this issue in the next firmware. So, waiting for it

[Ales Zavoral]

Hi,

I’m experiencing the map freezing issue again during navigation. While navigation is running, the map screen is displayed, but typically when I slow down or stop, the map freezes and stops updating my position entirely. The only way to make it work again is to go through all screens back to the map screen, after which it starts working again.

This is very frustrating because it leads to navigation mistakes, and in a race, it adds unnecessary kilometers since it’s difficult to immediately notice that the map has frozen again. In my last ultra trail race on Friday, I ended up covering at least 2 extra kilometers due to this bug.

This issue appeared with firmware 2.35.34, was resolved with firmware 2.37.34, but has now returned with firmware 2.37.48.

Aleš

[Tieutieu]

@Tieutieu said in Suunto Vertical: Bug Collection:

Not exactly a bug but more a standard sport mode setting (so same behavior for every watches).
When resort skiing, the watch works just fine to count downhills : numbers, distance, D-
But finally in the app the total distance of the activity is the total distance : downhills + « uphills » (on chairlifts). Same for D+.
I always correct manually total distance of the activity to match total downhill distance, and I correct D+ to 0.
It would be great if ski resort activity could do that by default.

Hey, I put it back here : standard skiing mode still counts uphills. @Brad_Olwin I know you already reported that ; could you reported it again someday ? Many thanks !

(Same for SR and SRs ; but it make sens because related to fw I guess)

[BrunoH]

This was briefly discussed in the new SW thread, but I’ll mention it here as well.

At least two Verticals lost wifi connectivity. The map wasn’t loading with an old existing connection and new wifi couldn’t be connected.

SW downgrade fixed the problem.

[Jugger]

Vertical Ti stopped measuring heart rate in evening. No light on sensor. Soft reset brought it back. Anyone else have problems with Vertical? I know 9PP and Race have them but haven’t heard it affecting also Vertical.

[Fenr1r]

@BrunoH said in Suunto Vertical: Bug Collection:

At least two Verticals lost wifi connectivity. The map wasn’t loading with an old existing connection and new wifi couldn’t be connected.

SW downgrade fixed the problem.

+1

[Mitch9]

@Jugger My SV also stopped recording heart rate two days ago. It happens during night so sleep tracking stopped also.

A soft reset solved the problem so far.