If you’re running official app, try Beta

@CiaranP said in Watch problem: By soft reset, do you mean holding the top right button for 10-15 seconds. Yes. So I’m afraid you need a full reset, but before doing it you can try to let it discharge completely to see if it will “wake up” while recharging

Any news on this issues? Have got some problems since one week. None of my newly created links are working! (An error occurred. Please refresh the page.) e.g. https://app.suunto.com/move/christian490411/5d6fdfdfa6957ba544edffff/

@Fotis-Panitsas Ελα φιλε! Αν μπορεις μπες στην beta. πρεπει να εχεις εγκατεστημενη την 4.10.χ εκδοση. https://play.google.com/apps/testing/com.stt.android.suunto Κανε κλικ εδώ πανω και σε λιγο θα εχεις το update

@suzzlo okay. Thank you. I did the log out and back in with no luck. I guess I could uninstall.

@Jessica-Monk is it still on sa servers (check st)

@Aaron-Iles anytime. We have some issues releasing this release out on public asap unfortunately

@Łukasz-Szmigiel yes saw that as well. Clearing the app cache fixes it. Looks like only those stored locally chnage. So no data mess.

@humpha said in Routes onto watch: Not ideal to have to uninstall but at least i have the route on my watch for the race Usually you don’t need to Maybe something was stuck from some unknown reason and maybe (I don’t remember well) there was a bug on routes management on that version. It could be an App cache issue too, so it could be enough to wipe the cache data instead of uninstall/install

@atrekinthesun if you put on the belt on dry skin it will have problems to measure your heart rate. try to put a bit water to the belt’s connector patches before the run. I rarely have issues, no warmup before it works!

@Rob33 It shows the “best” week/day/month of the metric chosen. In your case, the day with the most calories burned. In the case of average pace, it shows (incorrectly IMO the highest (worst) average pace per duration.

error of version

@silentvoyager I cannot speak for Android but with iOS this is not an issue. I always have my app running and use Suuntolink often. I have never had an issue there. If running MC app and SA app on the phone at the same time there is a problem. Note that Suuntolink will not synchronize moves as the connection to SA has disabled that.

This was happening to me too. I found out that there was something wrong with the GPS file, and it wasn’t syncing correctly. All I had to do was do a soft reset, and it has worked perfectly ever since.

@frazer anytime I learned some things today as well. Thank you

What version have you used?

@Afirstam ok i did not see this with Ambit and SA. But I think it’s also different with the newer watches and they sync less often…

I guess it’s known … https://apizone.suunto.com/fit-description

So, about this. Eventually I gave up and let the watch update without saving the data. Then Suuntolink worked for a while, though the app remained useless (could connect but synching reliably crashed the app). Now Suuntolink has stopped working. It will tell me happily that my “watch is up to date”, but it won’t synch anything anymore. Ever. I’m nearly at the point where I think I’m just going to throw it out and “write it off”… This is way too much hassle.