Suunto race 2.30.38 black screen problem

[the_ultraman]

I have the same problem in version 2.30.38. Is there a solutions ? It resolved itself after a few hours. I hope I don’t experience it again

[Egika]

@the_ultraman can you specifiy more in detail what the actual problem is, and how under which conditions it occurs?
The Suunto Race can be set up in a way that when lowering the wrist, the screen goes black. This is to save energy.

[sartoric]

as an additional note

there is no need to spam every thread about the update.

[the_ultraman]

@Egika I have been using the device for about 2 months. I did my training as usual, and then I suddenly realized that the device was working, but there were only lines on the screen. As I said, the device was fixed after 3-4 hours. I think there is a software bug. In my research, the same things happened in previous versions.

[sartoric]

@the_ultraman said in Suunto race 2.30.38 black screen problem:

but there were only lines on the screen.

What do you mean ?

Did you contact suunto support ? Maybe it’s a hw issue related to the display connector

[the_ultraman]

@the_ultraman after 6 days black screen problem again.

[sartoric]

@the_ultraman
Did you contact support ?

[the_ultraman]

@sartoric yes

[the_ultraman]

@sartoric It’s been 23 days since I contacted the support team. During this period, I run about 15 hours a week without a watch. After using Garmin for 8 years I bought the best watch Suunto makes and this is what it is. what should i do now?

[zhang965]

@the_ultraman said in Suunto race 2.30.38 black screen problem:

sartoric It’s been 23 days since I contacted the support team. During this period, I run about 15 hours a week without a watch. After using Garmin for 8 years I bought the best watch Suunto makes and this is what it is. what should i do now?

Continue to Run without any watch.

[the_ultraman]

@zhang965 If they give back 450 euros, I made an offer to give it back and buy vertical, but they did not accept it. unfortunately very poor customer satisfaction

[zhang965]

@the_ultraman said in Suunto race 2.30.38 black screen problem:

@zhang965 If they give back 450 euros, I made an offer to give it back and buy vertical, but they did not accept it. unfortunately very poor customer satisfaction

I did have a concern on my vertical.

Anyway, I’m not buying directly from Suunto anymore.

It’s a piece of shit.

[the_ultraman]

@zhang965 sad to say. This will probably be my first and last Suunto purchase. I have used Garmin for 8 years and have never encountered such bad customer dissatisfaction.

[isazi]

@the_ultraman did support offer to send you watch back and check if there is anything wrong with the hardware?

Edit: sorry I have seen on another thread that you sent the watch back to Suunto already via the Cyprus support.

[the_ultraman]

@isazi Yes, I sent it back but it has been about 1 month. I still don’t have a watch. I talked to Suunto Cyprus today. There is no news, I don’t know when I will get my watch back.

[isazi]

@the_ultraman if you have a reference number of some kind, try to inquire with support via the chat function, maybe you can get a reply directly from Finland.

[the_ultraman]

@isazi thank you very much