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    Suunto race 2.30.38 black screen problem

    Scheduled Pinned Locked Moved Suunto Race
    17 Posts 5 Posters 1.3k Views 6 Watching
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    • the_ultramanT Offline
      the_ultraman @sartoric
      last edited by

      @sartoric yes

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      • the_ultramanT Offline
        the_ultraman @sartoric
        last edited by

        @sartoric It’s been 23 days since I contacted the support team. During this period, I run about 15 hours a week without a watch. After using Garmin for 8 years I bought the best watch Suunto makes and this is what it is. what should i do now?

        zhang965Z 1 Reply Last reply Reply Quote 0
        • zhang965Z Offline
          zhang965 @the_ultraman
          last edited by

          @the_ultraman said in Suunto race 2.30.38 black screen problem:

          sartoric It’s been 23 days since I contacted the support team. During this period, I run about 15 hours a week without a watch. After using Garmin for 8 years I bought the best watch Suunto makes and this is what it is. what should i do now?

          Continue to Run without any watch.

          Winners Wear Winners

          the_ultramanT 1 Reply Last reply Reply Quote 0
          • the_ultramanT Offline
            the_ultraman @zhang965
            last edited by

            @zhang965 If they give back 450 euros, I made an offer to give it back and buy vertical, but they did not accept it. unfortunately very poor customer satisfaction

            zhang965Z 1 Reply Last reply Reply Quote 0
            • zhang965Z Offline
              zhang965 @the_ultraman
              last edited by

              @the_ultraman said in Suunto race 2.30.38 black screen problem:

              @zhang965 If they give back 450 euros, I made an offer to give it back and buy vertical, but they did not accept it. unfortunately very poor customer satisfaction

              I did have a concern on my vertical.

              Anyway, I’m not buying directly from Suunto anymore.

              It’s a piece of shit.

              Winners Wear Winners

              the_ultramanT 1 Reply Last reply Reply Quote -4
              • the_ultramanT Offline
                the_ultraman @zhang965
                last edited by

                @zhang965 sad to say. This will probably be my first and last Suunto purchase. I have used Garmin for 8 years and have never encountered such bad customer dissatisfaction.

                isaziI 1 Reply Last reply Reply Quote 0
                • isaziI Offline
                  isazi Moderator @the_ultraman
                  last edited by isazi

                  @the_ultraman did support offer to send you watch back and check if there is anything wrong with the hardware?

                  Edit: sorry I have seen on another thread that you sent the watch back to Suunto already via the Cyprus support.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  the_ultramanT 1 Reply Last reply Reply Quote 0
                  • the_ultramanT Offline
                    the_ultraman @isazi
                    last edited by

                    @isazi Yes, I sent it back but it has been about 1 month. I still don’t have a watch. I talked to Suunto Cyprus today. There is no news, I don’t know when I will get my watch back.

                    isaziI 1 Reply Last reply Reply Quote 0
                    • isaziI Offline
                      isazi Moderator @the_ultraman
                      last edited by

                      @the_ultraman if you have a reference number of some kind, try to inquire with support via the chat function, maybe you can get a reply directly from Finland.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      the_ultramanT 1 Reply Last reply Reply Quote 1
                      • the_ultramanT Offline
                        the_ultraman @isazi
                        last edited by

                        @isazi thank you very much

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