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    Issue pairing Baro 9 with Pixel 7

    Scheduled Pinned Locked Moved Suunto 9
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    • J Offline
      Johann
      last edited by

      Hello,

      I have an issue when I try to pair my Suunto 9 Baro with my new Pixel 7 (Suunto App).
      The mobile detect well the watch as I can select my watch, but after I have an unknown error asking me to retry.
      I have already restarted the watch and the mobile.

      The pairing with my old UTC worked fine.
      I have already deleted the mobileapp paired in the watch.

      Any idea ?

      Thanks

      Łukasz SzmigielŁ freeheelerF 2 Replies Last reply Reply Quote 0
      • Łukasz SzmigielŁ Offline
        Łukasz Szmigiel @Johann
        last edited by

        @Johann remove the watch from Android Bluetooth devices and try pairing it again via SA.

        S9PP 2.40.44

        1 Reply Last reply Reply Quote 0
        • AlexMmmA Offline
          AlexMmm
          last edited by

          Just got a new Pixel 7 and my 9 Baro is also not pairing. Have already worked through the list of actions in the Suunto help guide. Nothing works. Watch paied fine with old phone.

          Did you get this solved?

          1 Reply Last reply Reply Quote 0
          • S Offline
            SvenG
            last edited by

            I have the exact same problem with my Pixel 7a. Connecting as a normal bluetooth device works fine but within the app I don’t get the question for PIN and no PIN is showing up on the watch. And yes, I’ve removed the watch from the list of bluetooth devices before I tried to connect from the app.

            Łukasz SzmigielŁ Mff73M 2 Replies Last reply Reply Quote 0
            • Łukasz SzmigielŁ Offline
              Łukasz Szmigiel @SvenG
              last edited by

              @SvenG did you remove the connection from the watch too?

              S9PP 2.40.44

              S 1 Reply Last reply Reply Quote 0
              • Mff73M Offline
                Mff73 @SvenG
                last edited by

                @SvenG said in Issue pairing Baro 9 with Pixel 7:

                And yes, I’ve removed the watch from the list of bluetooth devices before I tried to connect from the app.

                And did you reboot your phone after this removing from BT list?
                Sometimes it is removed but still putting mess somewhere

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                S 1 Reply Last reply Reply Quote 0
                • freeheelerF Offline
                  freeheeler @Johann
                  last edited by freeheeler

                  @Johann
                  @Alex-Machado
                  @SvenG
                  did you manage to connect your watch with the phone by now?
                  I’ve had the same issue with my up to date Pixel 4a 5G.
                  what helped was to clear cache and storage of SA. after that connecting worked flawlessly like always

                  living sideways

                  AlexMmmA 1 Reply Last reply Reply Quote 0
                  • J Offline
                    Johann
                    last edited by

                    I had to pair (bluetooth) the watch with the mobile first.
                    After, the app was able to detect my watch.
                    Thanks for your help.

                    freeheelerF 1 Reply Last reply Reply Quote 0
                    • freeheelerF Offline
                      freeheeler @Johann
                      last edited by

                      @Johann
                      strange this is exactly the way it never worked and afaik shouldn’t work

                      living sideways

                      J 1 Reply Last reply Reply Quote 0
                      • J Offline
                        Johann @freeheeler
                        last edited by

                        @freeheeler
                        😂

                        1 Reply Last reply Reply Quote 0
                        • freeheelerF freeheeler referenced this topic on
                        • S Offline
                          SvenG @Łukasz Szmigiel
                          last edited by

                          @Łukasz-Szmigiel Yes I did

                          1 Reply Last reply Reply Quote 0
                          • S Offline
                            SvenG @Mff73
                            last edited by

                            @Mff73 Yes I reboot my phone and removed the bluetooth connection in the phone. Even did booth soft and hard reset of the watch, nothing helped.

                            1 Reply Last reply Reply Quote 0
                            • AlexMmmA Offline
                              AlexMmm @freeheeler
                              last edited by

                              @freeheeler

                              I have not managed to get them paired.

                              I was chatting with Suunto support earlier today and they are both aware of the problem and monitoring this thread. They seemed very informed on the issue and said Engineering is also aware and working on a fix with haste.

                              I got a good sense they’re working it, from the chat.

                              S 1 Reply Last reply Reply Quote 3
                              • S Offline
                                SvenG @AlexMmm
                                last edited by

                                @AlexMmm Good to hear that they are aware of the problem and work on it. I spoke with the chat a week ago and then they seemed to never heard of the problem. It is however frustrating that it doesn’t work.

                                isaziI 1 Reply Last reply Reply Quote 0
                                • isaziI Offline
                                  isazi Moderator @SvenG
                                  last edited by

                                  @SvenG have you checked this?

                                  https://forum.suunto.com/post/125505

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  S 1 Reply Last reply Reply Quote 0
                                  • S Offline
                                    SvenG @isazi
                                    last edited by

                                    @isazi That suggestion actually worked. Thank you.

                                    isaziI 1 Reply Last reply Reply Quote 0
                                    • isaziI Offline
                                      isazi Moderator @SvenG
                                      last edited by

                                      @SvenG a proper solution is also being tested by the app developers, apparently something changed with a recent Pixel update.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      1 Reply Last reply Reply Quote 0
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