Vertical Completely Unresponsive

[A Former User]

@jasoncuddy little more you can do, except sending it back.

[jasonc]

@twekkel Thanks. Will send off in the morning.

In the meantime the best I can get is this “Service Mode” but pressing the upper button for 12 secs just makes the Vertical unresponsive again.

[TurnberryHai]

Happened to me today after charging. Blank screen and unresponsive, but fortunately a long press on the upper button rebooted it.

Rather buggy watch.

[MatthiasKlug]

@TurnberryHai said in Vertical Completely Unresponsive:

Happened to me today after charging. Blank screen and unresponsive, but fortunately a long press on the upper button rebooted it.

Rather buggy watch.

Eexactly this happend to me as well - (but this was an ‘overnight’ charge) - next time i will recharge during daytime luckily rechargeing is very rare, due to the awesome battery and solar panel.

[jasonc]

Just to update this, Suunto replaced the entire device. It took about 2 weeks from sending my dead Vertical to getting a replacement.

[TrailEyes]

@jasoncuddy Hope the second attempt treats you lots better! When things work as intended, the Vertical is a magnificent device

[mikekoski490]

@jasoncuddy Hi. So it was a new device, not repaired? Curious as thought these new Suuntos were supposed to be repairable to reduce carbon footprint.

[sartoric]

@mikekoski490
For sure sending a new watch and repair the returned one later will speed up the resolution of the RMA with less waste of time for the customer

[GiPFELKiND]

@sartoric and what s with the CO2 Footprint?! 🥱

[sartoric]

@GiPFELKiND
Well, who knows if the one sent was brand new or as new, and anyway it was already made, I don’t think they built it for the occasion and even if they did it, based on Suunto’s claim, Co2 has been compensated

[seanvk]

@TurnberryHai Just want to chime in that I had the exact thing happen to me the other day. Put it on the charger. Came back and the screen was blank. Had to do a long press to get it to come back up.

[jasonc]

@mikekoski490 It looks box fresh to me. It was just the watch device itself in a small plain box with no other accessories. I am sure Suunto have a separate inventory for warranty claims.

[Thomas Hertz]

have the same on mine today… “Service Mode” is what i get, also after pressing 12second upper button. didn’t manage to get more out of it. so probably need a replacement as well… will report.

[Thomas Hertz]

…might be coincidence or not… i had a run in very strong rain just before it died… before i only had sun runs with the vertical. however… i mean… they are made to swim and dive even, so rain can really not be a problem i think.

[freeheeler]

@Thomas-Hertz
we’ve had this topic recently and I can not imagine the Vertical to die because of water, unless there’s ingress. I am sure also Suunto does an end of assembly test, hence the chance is minimal

[surfboomerang]

@freeheeler Maybe a bad batch? If water is the issue my watch would certainly have died already.

[Thomas Hertz]

update: letting the battery die, then reconnect to charger, doing another soft-reset leads to a working Vertical again. So for now it seems to be fine again.
However it’s leaving me with a bad feeling going forward… lets see…

[e6321]

@Thomas-Hertz same thing happened to me thought the thing was toast

[xczone]

@jasonc same experience happen to me. Watch is less than 6months old

[Brad_Olwin]

@xczone Contact support, probably best via chat in the app and they can help you out.