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    Vertical Completely Unresponsive

    Scheduled Pinned Locked Moved Suunto Vertical
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    • MatthiasKlugM Offline
      MatthiasKlug @TurnberryHai
      last edited by

      @TurnberryHai said in Vertical Completely Unresponsive:

      Happened to me today after charging. Blank screen and unresponsive, but fortunately a long press on the upper button rebooted it.

      Rather buggy watch.

      Eexactly this happend to me as well - (but this was an ‘overnight’ charge) - next time i will recharge during daytime 😉 luckily rechargeing is very rare, due to the awesome battery and solar panel.

      Suunto Vertical - Software 2.25.66
      App 4.73.3
      Galaxy J5 Pro - Android 9
      stryd firmware 2.1.16

      formerly used:
      S9 Baro Firmware 2.23.24
      SSU-Firmware 2.8.32

      jasoncJ 1 Reply Last reply Reply Quote 0
      • jasoncJ Offline
        jasonc @MatthiasKlug
        last edited by

        Just to update this, Suunto replaced the entire device. It took about 2 weeks from sending my dead Vertical to getting a replacement.

        Suunto: Ambit 3 Peak > Spartan Ultra > 9 > 9PP > Vertical > Race

        TrailEyesT 1 Reply Last reply Reply Quote 1
        • TrailEyesT Offline
          TrailEyes Gold Members @jasonc
          last edited by

          @jasoncuddy Hope the second attempt treats you lots better! When things work as intended, the Vertical is a magnificent device 👍

          Suunto Vertical / 9 Peak Pro (gifted away) / 9 Baro / 5 Peak (lost on adventure) / Vector
          -----------‐-----------
          Trail Runner / Hiker / Kickboxer
          Instagram: @rytipps

          mikekoski490M 1 Reply Last reply Reply Quote 1
          • mikekoski490M Offline
            mikekoski490 Bronze Member @TrailEyes
            last edited by mikekoski490

            @jasoncuddy Hi. So it was a new device, not repaired? Curious as thought these new Suuntos were supposed to be repairable to reduce carbon footprint.

            Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

            Current: Suunto Race Ti

            Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

            Suunto App running on Google Pixel 8/Android 14

            sartoricS jasoncJ 2 Replies Last reply Reply Quote 0
            • sartoricS Offline
              sartoric Moderator @mikekoski490
              last edited by

              @mikekoski490
              For sure sending a new watch and repair the returned one later will speed up the resolution of the RMA with less waste of time for the customer

              SVTS - 2.40.38
              SSSWHR BARO Amber - 2.8.32
              Samsung A5 2016 - Android 7.0
              Samsung A33 2022 - Android 14 - One UI 6.1
              Suunto App Android 5.2.5 beta
              Suunto App IOs 2.45.0 (19123) beta on MBP M1

              GiPFELKiNDG 1 Reply Last reply Reply Quote 1
              • GiPFELKiNDG Offline
                GiPFELKiND Silver Members @sartoric
                last edited by

                @sartoric and what s with the CO2 Footprint?! 🥱

                If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                sartoricS 1 Reply Last reply Reply Quote 0
                • sartoricS Offline
                  sartoric Moderator @GiPFELKiND
                  last edited by

                  @GiPFELKiND
                  Well, who knows if the one sent was brand new or as new, and anyway it was already made, I don’t think they built it for the occasion 😁 and even if they did it, based on Suunto’s claim, Co2 has been compensated 😄

                  SVTS - 2.40.38
                  SSSWHR BARO Amber - 2.8.32
                  Samsung A5 2016 - Android 7.0
                  Samsung A33 2022 - Android 14 - One UI 6.1
                  Suunto App Android 5.2.5 beta
                  Suunto App IOs 2.45.0 (19123) beta on MBP M1

                  1 Reply Last reply Reply Quote 2
                  • seanvkS Online
                    seanvk @TurnberryHai
                    last edited by

                    @TurnberryHai Just want to chime in that I had the exact thing happen to me the other day. Put it on the charger. Came back and the screen was blank. Had to do a long press to get it to come back up.

                    Suunto Race Titanium
                    Suunto Vertical Titanium
                    Suunto 9 Peak Pro Forest Green
                    Suunto 9 Peak Moss Gray

                    1 Reply Last reply Reply Quote 0
                    • jasoncJ Offline
                      jasonc @mikekoski490
                      last edited by

                      @mikekoski490 It looks box fresh to me. It was just the watch device itself in a small plain box with no other accessories. I am sure Suunto have a separate inventory for warranty claims.

                      Suunto: Ambit 3 Peak > Spartan Ultra > 9 > 9PP > Vertical > Race

                      Thomas HertzT 1 Reply Last reply Reply Quote 1
                      • jasoncJ jasonc referenced this topic on
                      • Thomas HertzT Offline
                        Thomas Hertz Bronze Member @jasonc
                        last edited by

                        have the same on mine today… “Service Mode” is what i get, also after pressing 12second upper button. didn’t manage to get more out of it. so probably need a replacement as well… will report.

                        Thomas HertzT 1 Reply Last reply Reply Quote 0
                        • Thomas HertzT Offline
                          Thomas Hertz Bronze Member @Thomas Hertz
                          last edited by

                          …might be coincidence or not… i had a run in very strong rain just before it died… before i only had sun runs with the vertical. however… i mean… they are made to swim and dive even, so rain can really not be a problem i think.

                          freeheelerF Thomas HertzT 2 Replies Last reply Reply Quote 0
                          • freeheelerF Offline
                            freeheeler @Thomas Hertz
                            last edited by

                            @Thomas-Hertz
                            we’ve had this topic recently and I can not imagine the Vertical to die because of water, unless there’s ingress. I am sure also Suunto does an end of assembly test, hence the chance is minimal

                            living sideways

                            surfboomerangS 1 Reply Last reply Reply Quote 0
                            • surfboomerangS Offline
                              surfboomerang @freeheeler
                              last edited by

                              @freeheeler Maybe a bad batch? If water is the issue my watch would certainly have died already.

                              Suunto Vertical Titanium Solar
                              OnePlus Nord 4

                              1 Reply Last reply Reply Quote 1
                              • Thomas HertzT Offline
                                Thomas Hertz Bronze Member @Thomas Hertz
                                last edited by

                                update: letting the battery die, then reconnect to charger, doing another soft-reset leads to a working Vertical again. So for now it seems to be fine again.
                                However it’s leaving me with a bad feeling going forward… lets see…

                                E 1 Reply Last reply Reply Quote 0
                                • E Offline
                                  e6321 Bronze Member @Thomas Hertz
                                  last edited by

                                  @Thomas-Hertz same thing happened to me thought the thing was toast

                                  1 Reply Last reply Reply Quote 2
                                  • jasoncJ jasonc referenced this topic on
                                  • X Offline
                                    xczone @jasonc
                                    last edited by

                                    @jasonc same experience happen to me. Watch is less than 6months old

                                    Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                    • Brad_OlwinB Offline
                                      Brad_Olwin Moderator @xczone
                                      last edited by

                                      @xczone Contact support, probably best via chat in the app and they can help you out.

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      1 Reply Last reply Reply Quote 0
                                      • L Offline
                                        lilaceo @jasonc
                                        last edited by

                                        @jasonc try to press the buttom more than above 20-25 seconds…

                                        Wojciech ŁużniakW 1 Reply Last reply Reply Quote 0
                                        • Wojciech ŁużniakW Offline
                                          Wojciech Łużniak @lilaceo
                                          last edited by

                                          Don’t know if this come of any help, I had similar issue today - my Vertical went dark while charging and was completely unresponsive. Nothing worked until I started rubbing the charging sensors underneath for a few seconds and then suddenly watch started working again.
                                          Curious if that was related or not 🤷

                                          1 Reply Last reply Reply Quote 0
                                          • ManueleM Offline
                                            Manuele
                                            last edited by

                                            Hi, I am encountering the same blank screen
                                            I have a Vertical Solar Titanium, brand new, 1.5 months old, never had encountered any issue at all.
                                            During a snorkelling session, very soft, the watch started to glitch and became more and more unresponsive, first the central button was not working, then the upper, then I tried to reboot it by keeping pressed the button, and it went off completely. Now it is “dead” with no signs of life.

                                            Nothing is happening even if connected to the charger, the 12 seconds don’t do a thing.
                                            I have been suggested by the support to hold the upper button for 60 secs while charging, with no luck.

                                            Do you have any more suggestions, except to send it in Finland to check it? It must be software related, the hardware is almost perfect.

                                            Suunto Vertical Titanium Solar

                                            1 Reply Last reply Reply Quote 2
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