No-Map-Problem

Racoon6

Hello, the “no-map problem” also exists here! FW is up to date, map download was successful, soft reset / hard reset without success. Region: Regierungsbezirk Stuttgart

Egika

@Racoon6 can you please send logs from SA after unseccussfully displaying maps?
Then tell me in PM your account email und approx time of logs sent.
Devs will look into it

Thx!

ChrisA

@Egika I am pretty sure, there’s a problem on Suunto’s side. It can’t be coincidence, that the maps arround Stuttgart and Ulm are not working on different devices for different users. I tried installing the map of “Regierungsbezirk Tübingen” on an my iphone at home, twice, and also like @Racoon6 and @SirMcKey the “Regierungsbezirk Stuttgart” - which did not work.

I then hard reset the watch, went to the office, paired the watch with an Android device, set up my office WLAN, and again map of “Regierungsbezirk Tübingen” downloaded with “download complete message” and “green” tick. But after going outdoors, there is no map. I sent my logs to @Dimitrios-Kanellopoulos

freeheeler

@ChrisA
I’ve downloaded Freiburg where I’ll spend the weekend… it’s next to Tübingen and I will test and post here tonight once tested

Egika

@ChrisA yes, it is a problem on Suunto’s side.
This is why I wrote the comment right above yours.
Please follow thiese steps to have it resolved.
I am in direct contact with the devs and am sure that it can be fixed within short time, once we receive the logs and ideally also the position of where the maps don’t show.
If you have sent your details to Dimi, he will also take care of it. (y)

ChrisA

@Egika Ok thanks - no problem, new product - anyone should be aware, that there are some glitches. As long as I know that I am not the problem (being too dumb to set it up the right way, or there is a weird technical problem on my side) I can wait for an solution on Suunto’s side.

For my map position (at the office, no map here also): 48.43332°N 9.96657°E

freeheeler

@ChrisA
great mindset

ChrisA

@freeheeler On of my grandmasters alway quoted Laoze, when we asked him, when he will teach us a certain technique: “Have patience. Wait until the mud settles and the water is clear. Remain patient and then the right action arises by itself.” The older I get, the more I appreciate his teachings, often we run an hesitate through life and nothing gets done any faster by doing that

lessthanmore

@ChrisA Did you download all suggested maps?
I live near three regions and the app suggested to download all three.
I do not have any issue so far.

ChrisA

@lessthanmore yes I did (although the ap did not suggest it). I did a walk yesterday and the area I walked is exactly where the map should be:

thats where I walked:

and that’s the corresponding area on the map I had downloaded before (and for which the Vertical told me, that it had the download completed). So actually there should have been a map

freeheeler

@ChrisA
that is so true, but only few people know or accept it.
I thought that your sport has an influence in that

grass is not growing faster when you pull it

zhang965

Bloody hell, I did a walk, when I begin the map is still there, 10 minutes after it became empty. And I et off route message even I’m on the route.

Can’t believe this.

StefanoMorgan

@zhang965 Have you contacted Suunto Support?

zhang965

@StefanoMorgan said in No-Map-Problem:

@zhang965 Have you contacted Suunto Support?

You pick my line

Can’t believe this.

BrunoH

@ChrisA another great man Freddie Mercury used to say “I want it all and I want it now!”

mikekoski490

While still waiting for my Vertical to arrive, I thought I would read through the Suunto Vertical user manual online. Just FYI for the Admins here, there is a broken link on the Offline maps section: https://www.suunto.com/en-ca/Support/Product-support/suunto_vertical/suunto_vertical/navigation/offline-maps/

A more detailed instruction on how to setup a wireless network and download offline maps in Suunto app is available here.

The hyperlink for ‘…available here.’ is broken and gets the following:

404 ERROR

PAGE NOT FOUND
Sorry! The page you are looking for does not exist anymore.

ChrisA

@StefanoMorgan Thanks for your hint, but I don‘t see what that would be good for, other than they would also tell me, that there‘s a problem. As long as I know theres nothing I can do, I‘ll wait until Suunto comes up with an solution

ChrisA

@BrunoH yeah… it didn’t go so well for him. What a pitty he died so early. He was such a great musician

StefanoMorgan

@ChrisA If you read most of his comments, i think you understand how it is meant

ChrisA

@StefanoMorgan now i got it