Suunto Vertical: Bug Collection

[Tieutieu]

First “bug” ever this morning : I woke up and sleep tracking had not worked. HR tracking has stopped yesteraday evening.
Soft reset solved.
I can’t relate that to any special thing.

[darxmurf]

@Tieutieu I’m not using sleep tracking much, only with sleeping outside but I have to say, it often miss the tracking.

[fobissss]

During an outdoor activity, after having moved for a certain distance, the watch display starts hiding the first part of the track during activity recording, and the point of interruption advances as I continue the recording of the gps track, in other words it’s like the red track on the display can be long only up to a certain fixed length, after which it starts deleting the older parts of the track and I cannot see anymore where I started the path from. This issue occurred in exactly the same way in two different Suunto vertical models, after resending the first one back to Amazon and replacing it with a new one, but it seems systematic

[sartoric]

@fobissss
yes, it’s a known issue

remember, search is your friend
https://forum.suunto.com/topic/10325/uncomplete-track-during-activity

[fobissss]

@sartoric thanks for the notification. Actually I had already seen that post but it does not seem to contain solutions or when it will be fixed… It is simply irritating that in the last update Suunto took care of making correctly visible watch faces from whatsapp instead of fixing track display issues. If I was interested in that I would have spent my money on a galaxy watch and not on a Suunto (or a Garmin as I’m going to do now after giving back the Vertical…)

[sartoric]

@fobissss said in Suunto Vertical: Bug Collection:

or a Garmin as I’m going to do now after giving back the Vertical…)

well … so, farewell

[slurpnik]

A quick question - today I had issue with backlight during trail run.

Believe it or not, this is a picture showing a map:

I changed settings to Backlight: ON

This is how the main screen with light theme looked like:

On direct sunlight, it was unfortunately as unreadable as it looks in the picture. Even with setting backlight to on, and trying raising the hand, the backlight simply did not work during activity.

After stopping the activity, raise to wake worked just fine. Battery at 90% at the end of the run and at latest 2.33.14.

Did anyone experience this? Do you think this is backlight issue? Should I have done anything differently?

[Gilles D.]

hello,
I would like to report a kind of display issue after having done a swimming workout. As you can below, the logbook of the watch displays 0 m :

And fortunately the actual distance (1125m) has been well transferred to the App :

It is not the first time I did a swim activity with the Vertical, but the first time I had this kind of display issue. What was different in my practice : I browsed though the various screens of the standard swim mode.

[Todd Danielczyk]

@slurpnik Something is definitely off in regard to this and personally I have the same backlight in maps as I do throughout the GUI, independent of being in map, time or activity.

I know it is a stretch, but it may be worthwhile soft resetting the Vertical to see if it corrects the issues you are seeing.

[surfboomerang]

@slurpnik I don’t know if it is the picture or your screen is really this dark, but I never use the backlight during the day and even then, my screen is way more readable than your picture. Especially on a sunny day.
I use the white background, black digits theme.

Do you have the DND setting enabled by any chance?

[jjpaz]

@slurpnik Energy saving mode?

[cosme.costa]

@Gilles-D I think is a known issue that will be addressed in the next firmware from what I have read in other forums.

[cosme.costa]

@slurpnik I haven’t had this issue but looks to me something related to the light sensor. I would perform a soft reset and review all the screen configurations.

[slurpnik]

@cosme-costa @jjpaz @surfboomerang @Todd-Danielczyk thank you all for your tips, I appreciate your help! I will try them next time it happens. It wasn’t Do not disturb or Power saving, those were off. Maybe the sensor issue as @cosme-costa mentioned, although the backlight and display started to work right after I finished the activity, which was weird. I am not sure soft reset would have helped, I did it very shortly before that due to another bug (touchscreen and ghost button presses that happen to me around once every two weeks), but I will try next time.

I am sad my Vertical so far hasn’t lived up to “simple in functionality, but reliable” yet I’ll keep trying to work around these issues.

[darxmurf]

On my side, HR Sensor issue is back. I left the watch for 3 days and it turned off again.

[Egika]

@slurpnik the screen of the Vertical is built to be brighter with more sunlight.
Backlight is only there for no or very little ambient light, like indoors or at night.

This is different to phone screens or the screen of Suunto Race, which need more backlight in brighter conditions.
Something seems to be wrong with your display. Have you restarted the watch?
Mine (without any backlight) looks like this (sorry for the smudge):

[sartoric]

@slurpnik
Do you have a screen protector ? Polarized ?

[Egika]

@sartoric good catch!
Looks indeed like one from the pictures.

Get rid of it!

[Todd Danielczyk]

@sartoric didn’t even think about that one! Could also be the reason for the irrational touch screen.

[wmichi]

@slurpnik I have similar issues as you, although not in direct sunlight. The backlight (or raise to wake) during activities is very unreliable. In direct sunlight it’s not a problem, but in a forrest with changing light conditions, the display is hardly readable, because the backlight never turns on. I have done soft resets and hard resets, no luck. I cannot even activate the backlight in the activity settings. It simply doesn’t make difference, the backlight stays off. Only when it’s generally dark, the backlight turns on when I raise my wrist. So my guess would be, that this backlight sensor is not working correctly.

When I am sitting in the sun (during an activity) and I raise the wrist, backlight stays off (as expected). If i cover the display with my hand and I raise my wrist, it takes 5s to 10s until the backlight turns on, and most of the time it doesn’t turn on at all and I have to do the raise to wake gesture multiple times, until it finally turns on.

This was definitely not a problem on the previous firmware.