Suunto Vertical: Bug Collection

A Former User

Yes clearly! Especially since all the data collected is used for algorithm calculations. I’m coming out of a day at the office with a site visit this afternoon with 6810 steps. 3500 this morning while sitting from 8 a.m. to 12 p.m. (with a passage through the coffee machine which is 25 meters from my office…) Even when washing my hands, the simple act of moving the handle, the watch counts 190 steps and a heart rate between 90 and 110 bpm.

I stopped and restarted my watch to see if that would fix the problem, nope. I find myself with higher resource data than before the shutdown, a lower TSB and CTL as well (certainly the update of day -1 data)
I don’t have a very high sporting level ( 36:30 in 10km and 1h24 in half marathon but all the data displayed in the application are absolutely false.

The only correct data are: sleep time, time, pressure and altimetry.

Quite frankly, I expected much better from a Suunto watch. I was ready to make some concessions but this is too much!

GiPFELKiND

@Fizzgig yesssss hope for update to solve the OHR Problems… Please Suunto implement a better OHR Sensor!

stromdiddily

@Fizzgig said in Suunto Vertical: Bug Collection:

I don’t have a very high sporting level ( 36:30 in 10km and 1h24 in half marathon but all the data displayed in the application are absolutely false.

Curious on your definition of “high sporting level” given those times

A Former User

@stromdiddily

I’m 45 this year and I don’t consider myself ultra sporty. I have been cycling for 15 years and running for 3 years.
Before smoking 2 packs of cigarettes per day

That being said, this doesn’t help my issues with Suunto watches. I tried garmin and coros before coming here and never had a single bug or crash. The values (although to be taken lightly) seemed more reliable to me. I don’t need all the gadgets offered by competitors. I don’t even use call or text notifications. I just need to have sleep monitoring data (I have a little sleep apnea), heart monitoring and I like to know the average number of steps I take per day.

zhang965

@Fizzgig said in Suunto Vertical: Bug Collection:

stromdiddily

J’ai 45 ans cette année et je ne me considère pas comme ultra sportif. Je fais du vélo depuis 15 ans et je cours depuis 3 ans.
Avant de fumer 2 paquets de cigarettes par jour

That being said, this doesn’t help my issues with Suunto watches. I tried garmin and coros before coming here and never had a single bug or crash. The values (although to be taken lightly) seemed more reliable to me. I don’t need all the gadgets offered by competitors. I don’t even use call or text notifications. I just need to have sleep monitoring data (I have a little sleep apnea), heart monitoring and I like to know the average number of steps I take per day.

Non tu n’as pas compris, les montres de Suunto visent les sportifs qui courent à 13min/km, 16min/km pour 100 miles
. Si tu suis un les testeurs de Suunto tu peux remarquer cela.

Quand je compare les montres, les montres Suunto proposent des valeurs précises quand je marche,

Quand je cours au delà de 4min/km, là c’est un pure bordel de merde.

Tieutieu

@zhang965 sérieusement…
mode humour I Guess…??

sartoric

nope, it’s mode troll as usual

there’s no more humor, if ever been, in his posts since a long time
he’s the only one enjoying this trolling by now

Brad_Olwin

@zhang965 said in Suunto Vertical: Bug Collection:

@Fizzgig said in Suunto Vertical: Bug Collection:

stromdiddily

J’ai 45 ans cette année et je ne me considère pas comme ultra sportif. Je fais du vélo depuis 15 ans et je cours depuis 3 ans.
Avant de fumer 2 paquets de cigarettes par jour

That being said, this doesn’t help my issues with Suunto watches. I tried garmin and coros before coming here and never had a single bug or crash. The values (although to be taken lightly) seemed more reliable to me. I don’t need all the gadgets offered by competitors. I don’t even use call or text notifications. I just need to have sleep monitoring data (I have a little sleep apnea), heart monitoring and I like to know the average number of steps I take per day.

Non tu n’as pas compris, les montres de Suunto visent les sportifs qui courent à 13min/km, 16min/km pour 100 miles
. Si tu suis un les testeurs de Suunto tu peux remarquer cela.

Quand je compare les montres, les montres Suunto proposent des valeurs précises quand je marche,

Quand je cours au delà de 4min/km, là c’est un pure bordel de merde.

Clearly you are an awesome athlete @zhang965, you could certainly give that Courtney Dewalter a run for her money. She only managed 16min/km at her last win of Hardrock 100. You should sign up @zhang965 and show her what a real althete is!

Brad_Olwin

@Fizzgig I wish you did not have this issue, I have never experienced erratic HR readings while sitting, driving, walking, etc with any of my Suunto watches. I see why this is an issue for you.

BrunoH

Clock alarm didn’t wake me up this morning. Don’t know if it’s related, but I’ve been draining my battery since the last sw update (and it’s been going down suspiciously fast) and it was showing 8% when my wife woke me up. But whatever the reason is my everyday 6:40 AM alarm didn’t go off.

Anyone else noticed the alarm not being reliable or if there is a relation to low battery?

EDIT: Actually right now at 7:50 AM I saw an alarm, but vibration was missing! So the alarm may have been showing at 6:40 under my pillow, but I’d say a silent alarm is pretty damn useless

A Former User

@zhang965

What is your problem with this forum? I haven’t been here for long but I see that each of your interventions can mean anything! Did you have a bad experience?

@Brad_Olwin

Thanks Brad, I hope so too but I don’t see how I can fix this. I tried a lot of things… Tighten the bracelet more (with a nice red mark at the end of the day), wear it higher, shave the part of skin in contact with the sensor to see if my hair was not a problem. obstacle to reading. I know that the sensors on the arm are reliable on some people and others not. I can understand. But why is the step counting not up to par?
To be completely honest, it’s in the return box but I wonder if I’m not doing something stupid. Maybe an update is planned? I really like the watch (the object), the way it is made, the image of Suunto but all these problems prevent me from using it correctly (for what I want to do with it)

A Former User

@BrunoH

I seem to have read somewhere that the watch goes into emergy saving mode below 10%. If this is the case, I think it’s normal (no bop, no tacticle, no OHR, no vibrator, etc…

Sergei Ladeishchikov

@BrunoH This situation occurred when the charge was below 13% with the previous SV (replaced under warranty for another reason), and this is what happens with the new SV. The vibration stops working when the charge is below 13%, I do not use sound, but if I turn on the sound, the notification will work. And this is not an energy saving mode, because only vibration does not work. Now I have 10% and I miss all notifications. This is an obvious bug that was in the previous version of the software and also exists in the new one. I hope the Suunto team is aware of this issue and will fix it in future versions.

A Former User

@BrunoH yes this works as designed. When the battery is less than 10% (I think), the vibration is disabled. Happened to me a few times and I overslept, but it’s like that.

Sergei Ladeishchikov

As far as I remember, it used to be 2%. At the same time, the daily HR worked accurately. I’ll try to check these points during the next discharge))

Brad_Olwin

@Fizzgig said in Suunto Vertical: Bug Collection:

@Brad_Olwin

Thanks Brad, I hope so too but I don’t see how I can fix this. I tried a lot of things… Tighten the bracelet more (with a nice red mark at the end of the day), wear it higher, shave the part of skin in contact with the sensor to see if my hair was not a problem. obstacle to reading. I know that the sensors on the arm are reliable on some people and others not. I can understand. But why is the step counting not up to par?
To be completely honest, it’s in the return box but I wonder if I’m not doing something stupid. Maybe an update is planned? I really like the watch (the object), the way it is made, the image of Suunto but all these problems prevent me from using it correctly (for what I want to do with it)

I wish I could help here, a couple others have seen this as well @GiPFELKiND being one of them. There are occasional updates to the OHR firmware but I have no idea if a new one is coming.
The step counting is another issue, on the high end watches Suunto does not have the same step counting algorithm as on the S5Peak. The thought being those that are using these watches are not as concerned about steps. That includes me, I have the widget deleted and if I could remove the step information from my Suunto App I would, I just have no use for it and don’t care. I realize others do.
I think the OHR issue is obviously a serious one as a lot of information is calculated from those data.

nassoscal

@Brad_Olwin I think any data displayed should be accurate. Different data is useful for different people but it’s garbage if it’s wrong. Or it should be removed.

In my case (having owned most of suunto watches and a few dive computers) I have ended up with a fenix 7 solar switching from a Vertical solar after the previous firmware update. Have not sold the watch yet, will wait for the next update to decide. This is because I love the design, hardware and software.

I dislike the garmin design in all aspects but I see that the data is accurate and plenty so for now I’m using it (without having any pleasure from it if you can understand what I mean) which in my case at this time wins over suunto.

BTW steps is off, sleep timer works most of the times. I hate resetting the watch to update the activities and I’m put off by the idea that having miscalculated data will give miscalculations for recovery etc… although I’m less active than I used to be.

stromdiddily

EDITED: question already answered re battery vibrations

GiPFELKiND

@Brad_Olwin said in Suunto Vertical: Bug Collection:

@Fizzgig said in Suunto Vertical: Bug Collection: Hey @Fizzgig i have this Problem with my OHR Sometimes, dont know until today what exactly is there the Problem. If you have unreally OHR readings BTW when you sit but your OHR shows 145 bpm i make a Manual measurement with my Pulse on my radialis artery. And the funny thing ist the OHR measurement from the watch is EXACTLY the double BPM as i measured with my Fingers. For me worked then to take my watch off from my wrist for many Seconds until the OHR did not show the heart rate (10 seconds perhaps) and put it Back in my wrist. All works fine then hope this helps a little bit

@Brad_Olwin

Thanks Brad, I hope so too but I don’t see how I can fix this. I tried a lot of things… Tighten the bracelet more (with a nice red mark at the end of the day), wear it higher, shave the part of skin in contact with the sensor to see if my hair was not a problem. obstacle to reading. I know that the sensors on the arm are reliable on some people and others not. I can understand. But why is the step counting not up to par?
To be completely honest, it’s in the return box but I wonder if I’m not doing something stupid. Maybe an update is planned? I really like the watch (the object), the way it is made, the image of Suunto but all these problems prevent me from using it correctly (for what I want to do with it)

I wish I could help here, a couple others have seen this as well @GiPFELKiND being one of them. There are occasional updates to the OHR firmware but I have no idea if a new one is coming.
The step counting is another issue, on the high end watches Suunto does not have the same step counting algorithm as on the S5Peak. The thought being those that are using these watches are not as concerned about steps. That includes me, I have the widget deleted and if I could remove the step information from my Suunto App I would, I just have no use for it and don’t care. I realize others do.
I think the OHR issue is obviously a serious one as a lot of information is calculated from those data.

Tieutieu

Not exactly a bug but more a standard sport mode setting (so same behavior for every watches).
When resort skiing, the watch works just fine to count downhills : numbers, distance, D-
But finally in the app the total distance of the activity is the total distance : downhills + « uphills » (on chairlifts). Same for D+.
I always correct manually total distance of the activity to match total downhill distance, and I correct D+ to 0.
It would be great if ski resort activity could do that by default.