Suunto Vertical: Bug Collection

[renton82]

@isazi i can’t contact chat from app, link doesn’t work

[isazi]

@renton82 you are right, I did not notice that support was not reachable from the app itself anymore.

I went on Suunto’s website though, and in the support page there is a working chat. I was first in line when opened the chat.

[renton82]

@isazi have I to change location? Doesn’t work in Italy, “via chat” in not clickable. Could you send me a link? I can’t reach support

[sartoric]

@renton82
Don’t you have the chat icon at the bottom ?
https://www.suunto.com/it-it/Supporto/

[deserthike20]

It’s possible a content blocker is keep the chat screen from popping up. I remember having to turn off my content blocker then the chat dialogue began to work normally. That was on an iPad.

[runomatic]

@Kurt68 @surfboomerang
I had a crash after 5 km today.
Suddenly i had the watchface instead the running screen.
The run was saved.

[lexterm77]

@runomatic

So far I had one reboot. I was scrolling trough all widgets admiring how good they look and all of the sudden at my surprise the weather and solar energy widgets appeared out of nowhere, then my watch rebooted. Since then I was running and using without problem aside from calorie counting below basal and recovery hours being stuck for the rest of the day all is good. Some s+ apps are not working same as on S9P S9PP and S5P, like active look.

[Luís Pinto]

Hi everyone!

Anyone knows why Suunto Vertical don’t have these watchfaces?

[lexterm77]

@Luís-Pinto

I remember reading on this forum that new hardware had some issues with these watch faces, it is also missing from s9pp.

[Luís Pinto]

@lexterm77 said in Suunto Vertical: Bug Collection:

reading on this forum that new hardware had some issues with these watch faces, it is also missing from s9pp.

ah ok, thanks!

[Jacob Fisher]

I have had two crashes as well. Thankfully the workouts both saved, but the second one did not record elevation gain. It did record a GPS track and my altitude is on there, but I have 0 for elevation on the app and no saved auto laps. The first crash was this past Friday after recording for a little over 6 hours. The second one was today after recording for only an hour and a half.

[Stanger]

@pedromslopess @isazi
looks like it only has problems when backlight is on while i put the watch on the charger. Because after i put the backlight option “off” it worked. Don´t know why…

[fluca]

@isazi I confirm for Vertical. S9PP works ok for me since the beginning

[renton82]

How can i unpair old Vertical from suunto app since I can’t no longer power on it?

[Tieutieu]

@renton82 said in Suunto Vertical: Bug Collection:

How can i unpair old Vertical from suunto app since I can’t no longer power on it?

I would uninstall the app and then install it again

[renton82]

@Tieutieu found a workaround also, disconnected from Bluetooth devices list

[renton82]

I noticed that if i create a custom sport mode for open water swimming, and i use “swim distance” it remains always to 0 even if “swim lap distance” increase normally. If i use generic “distance”, it works, but distance is displayed in km instead of meters, someone can confirm?

[isazi]

@renton82 I believe that swim distance is the non GPS one (pool length multiplied by the times you stop). Openwater swim uses the normal GPS distance.

[Kurt68]

@runomatic I’ve only had one crash so far

[runomatic]

@Kurt68 Did you contact the support about this?