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    Vector help with repair…

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    • ? Offline
      A Former User
      last edited by

      Sorry for posting in this group. Mod pls move to appropriate group.

      I am an original owner of a 2005 Yellow Vector in mint condition—no scratches. However, it recently developed a fractured oil bubble level over the summer while sitting in a drawer at room temperature. Please advise if a replacement part exists and the cost for the repair if possible. Thank you.

      134428E6-EA14-438B-A9F7-1A7E38C1F0E7.jpeg

      freeheelerF sartoricS 2 Replies Last reply Reply Quote 0
      • freeheelerF Offline
        freeheeler @Guest
        last edited by

        @Deb-Downer
        the only chance you have is to get in touch with Suunto Support
        hope they can help at least to clarify if spareparts still exist at all

        living sideways

        1 Reply Last reply Reply Quote 0
        • S Offline
          Spree Bronze Member
          last edited by

          @Deb-Downer Suunto doesn’t have parts for that, unfortunately. It’s really not possible to fix that at this time anymore.

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          • sartoricS Offline
            sartoric Moderator @Guest
            last edited by

            @Deb-Downer
            If support can’t help you, you should check if some local repair shop has some spare parts from the good ol’time 🙂

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.2.5 beta
            Suunto App IOs 2.45.0 (19123) beta on MBP M1

            ? 1 Reply Last reply Reply Quote 0
            • ? Offline
              A Former User @sartoric
              last edited by

              @sartoric Thanks so much for the replies. I can’t get a human at Suunto to respond. Their chat bot and phone support is unresponsive. The only option is to open a repair ticket and have DHL ship to who knows where. There is a cover charge for $30-70 diagnostic/shipping if the watch can’t be repaired. I don’t want to waste the time or money knowing they don’t stock Vector parts. Hoping someone from Suunto repair replies here with a definitive response. I treasure this Vector that has traveled around the world with me all these years.

              freeheelerF sartoricS S 3 Replies Last reply Reply Quote 0
              • freeheelerF Offline
                freeheeler @Guest
                last edited by

                @Deb-Downer
                I understand that you have an emotional binding to this watch. But I can promise you that Suunto Support does not read or reply here.
                It’s the same with a lot of technical stuff, some day it might not be repairable anymore.

                the bubble is for the compass. if the rest of the watch still works, will you be able to enjoy it anyway?
                in any case, Suunto have some really nice watches in their lineup. some even without satellite function, like the core 🙂

                living sideways

                ? 1 Reply Last reply Reply Quote 0
                • sartoricS Offline
                  sartoric Moderator @Guest
                  last edited by sartoric

                  @Deb-Downer said in Vector help with repair…:

                  I can’t get a human at Suunto to respond.

                  Usually, if they are available, there should be a way to chat with them

                  Hoping someone from Suunto repair replies here with a definitive response.

                  This is very unlikely 🙂 as this is a community forum and it’s not directly related to suunto support

                  SVTS - 2.40.38
                  SSSWHR BARO Amber - 2.8.32
                  Samsung A5 2016 - Android 7.0
                  Samsung A33 2022 - Android 14 - One UI 6.1
                  Suunto App Android 5.2.5 beta
                  Suunto App IOs 2.45.0 (19123) beta on MBP M1

                  1 Reply Last reply Reply Quote 1
                  • ? Offline
                    A Former User @freeheeler
                    last edited by

                    @freeheeler Thanks for the reply. It’s an easy fix. 4 screws and a swap out. I can live without the bubble since the compass will still work but it’s the support that I find severely lacking. I’m beginning to appreciate that Suunto is no longer a company from Finland. It’s Chinese and the era of data collection is upon us in spades. The Vector was the 911 Porsche model of their lineup way back when. Dropping a classic design rubs me the wrong way especially since the Vector put Suunto on the map. I find it unacceptable to fork out $30-70 for someone to report they don’t have any parts in stock and goose chase DHL in the process. Can’t pick up a horn? I’m out and likely the reason why my dealer dropped Suunto years ago.

                    freeheelerF isaziI 2 Replies Last reply Reply Quote 0
                    • freeheelerF Offline
                      freeheeler @Guest
                      last edited by

                      @Deb-Downer
                      ou… alright, sorry that we couldn’t help you further and neither can Suunto with a 17 years old watch 🤷

                      living sideways

                      ? 1 Reply Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @Guest
                        last edited by

                        @Deb-Downer this escalated quickly.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        1 Reply Last reply Reply Quote 1
                        • ? Offline
                          A Former User @freeheeler
                          last edited by

                          @freeheeler Age is not the point. My Patek Philippe will outlive the both of us and only increase in value. Disposable electronics are at the opposite end of the spectrum. The point focus is on vendors too oblivious to a consumer’s needs and that’s when the customer walks. How much effort does it take for Suunto to post on their website that they no longer support vintage watches? No parts. No Service. Shoot an email? Zero pain threshold for athletes that operate their gadgets at 220bpm. Patagonia just returned my 20 year old equipment free of charge. That’s what they call sustainability. The other side of the globe wouldn’t get it if it slapped them on the nose.

                          freeheelerF sartoricS 2 Replies Last reply Reply Quote 0
                          • freeheelerF Offline
                            freeheeler @Guest
                            last edited by

                            @Deb-Downer
                            I don’t want to start a huge discussion about something I have no control over it.
                            I would just like to ask you the question if you can imagine in general what the effort is to keep spareparts for older items? In this case we’re talking about several watches, several items, plastics, electronics, seals etc…?
                            assuming 5-10 people request repair of old devices per year: means every single part needs to be available and technicians need to be trained.

                            living sideways

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                            • sartoricS Offline
                              sartoric Moderator @Guest
                              last edited by sartoric

                              @Deb-Downer
                              I can understand you just want to know if your watch is repairable without sending it to Finland
                              Unfortunately we can’t do much more than suggest the support way.
                              There are humans replying when available as I said. Maybe try another country support page (UK ?)

                              Please, do not start a rant about anything here 😁

                              SVTS - 2.40.38
                              SSSWHR BARO Amber - 2.8.32
                              Samsung A5 2016 - Android 7.0
                              Samsung A33 2022 - Android 14 - One UI 6.1
                              Suunto App Android 5.2.5 beta
                              Suunto App IOs 2.45.0 (19123) beta on MBP M1

                              ? 1 Reply Last reply Reply Quote 1
                              • ? Offline
                                A Former User @sartoric
                                last edited by

                                @sartoric You nailed it. You guys are providing a fantastic service to the Suunto community. Suunto should heed your lead. I appreciate the replies and no rant is intended but the point remains very straightforward: Why jump through hoops for a simple response and send DHL (Suunto repair requirement) in a global circle if there is no support for vintage watches? It’s a simple CS fail with a simple fix. How many mouse clicks does it take to post vintage support information? Sugar coat it any way a fanboy would but no excuse justifies sending a product out for service if none exists. I will continue to utilize my Vector with pride but as for future Suunto purchases, sorry, no sale until the communication ticks next level. Many thanks again for your time and patience.

                                ? 1 Reply Last reply Reply Quote 0
                                • ? Offline
                                  A Former User @Guest
                                  last edited by

                                  @Deb-Downer UPDATE

                                  Never one to give up so easily (high pain threshold), I’ve managed a breakthrough.

                                  For those of you looking to contact Suunto support directly use the following address:

                                  support@suunto.com

                                  I have a support ticket number in hand. Wish me luck…

                                  Mff73M 1 Reply Last reply Reply Quote 6
                                  • S Offline
                                    Spree Bronze Member @Guest
                                    last edited by Spree

                                    @Deb-Downer I really think that sort of repair is no longer possible on the Vector, but let’s see.

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                                    • Mff73M Offline
                                      Mff73 @Guest
                                      last edited by

                                      @Deb-Downer
                                      just a very quick check but couldn’t spare part found on the web ?
                                      https://www.azzisport.com/FACE-FOR-VECTOR-BLACK-2004-COPST1000V5019-Suunto
                                      or
                                      https://shopee.ph/ORIGINAL-SUUNTO-VECTOR-SPAREPART-SET-(BEZEL-FACE-COVER-ORING-GASKET-SCREWS-BATT-COVER-STRAP)-i.276182382.5261670770

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      freeheelerF 1 Reply Last reply Reply Quote 3
                                      • freeheelerF Offline
                                        freeheeler @Mff73
                                        last edited by

                                        @Mff73
                                        good to know, thanks 🙂

                                        living sideways

                                        Mff73M 1 Reply Last reply Reply Quote 0
                                        • Mff73M Offline
                                          Mff73 @freeheeler
                                          last edited by

                                          @freeheeler
                                          Thanks google in fact 😉.

                                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                          Suunto Vertical all black
                                          Wife : S9PP
                                          SA: Always the latest beta :)
                                          Android 13, Galaxy S205G

                                          1 Reply Last reply Reply Quote 1
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