S9P: Error 1403

freeheeler

@lexterm77
if it didn’t happen several times recently, I would recommend to observe and keep us posted

lexterm77

After reset, watch seems fine. Before reset it was occasionally freezing and rebooting, it was also slower trough menus, now everything looks good.

lexterm77

@freeheeler

Rebooted during activity, will call service.

Stas Varazhbit

Yesterday I got the same error 1403. It happened after starting the circuit training activity, when I turned on the intervals created in SA. The watch was reset to factory settings.

lexterm77

@Stas-Varazhbit

freeheeler

@lexterm77
@Stas-Varazhbit
do you both have this issue frequently and is there something you think it triggers it?

Stas Varazhbit

I recorded a video of it happening.

isazi

@Stas-Varazhbit just heard this should improve with next firmware update (coming pretty soon).

Stas Varazhbit

@isazi Good news! Thanks!

isazi

@Stas-Varazhbit so I would wait a little bit more, and if that happens after the next update please send logs and a PM to me for further investigation.

Stas Varazhbit

@isazi ОК! I will try these steps again after the update. But for now, I will not use the intervals from SA, after such failures it takes a long time to adjust the sport modes again.

lexterm77

@Stas-Varazhbit

I used S+ burner when it crashed, used structured workout yesterday 90min it did not happen, apparently it is random. I wish I could save sport modes and zones on SA just like structured workouts.

Thierry Forget

Hello,

Same error for me this morning when I wanted to launch a workout, the watch crash and it took a very long time before she display this error.
This is the second time I have this, 1st time it was in April when launching a workout too.

Regards

isazi

@Thierry-Forget so the meaning of this error is something like “something very serious happened and I had to hard reset the watch and reinstall a clean version of the firmware”.
Now, I do not know the specifics of what is triggering this (I have never had this happen in over a year on my watch), but let’s wait a little bit more for the new firmware (coming soon) and if it happens again I’ll report it to Suunto for investigation.

lexterm77

@isazi

Maybe it exceeded max number of flash writes and when it goes about R/W that block it panics out 1403. It was working since March 29th until few weeks ago started slowing down when saving activities. I hard reset which should fix but it happens again. I will try to reproduce on S5P but so far no luck, seems only happens on S9P.

Thierry Forget

@isazi any ETA for the next update ? Thanks.

taziden

@Thierry-Forget I guess tomorrow but it’s just a guess, I have 0 actual info and here you’ll find 2 types of people : those who know and can’t/won’t tell, and those who don’t and are just able to guess.

isazi

@Thierry-Forget October it’s the only thing I can say.

andrejsg

Just FYI, i ended up sending mine back (it was a 2x endeavor) because of this error. suunto sent me a new watch.

https://forum.suunto.com/post/104860

Thierry Forget

@andrejsg Thanks for this update. So, is it a firmware issue or a hardware issue @isazi ?