S9P: Error 1403

[lexterm77]

Today I reset my watch because it took over 20 minutes to save a short run.
When I reset settings I got this1403 error on my S9P.

Does anyone know the meaning of it, is is HW fault or SW fault? Should I plan to send it back or reset took care of it?

[sartoric]

@lexterm77
I would contact support

[freeheeler]

@lexterm77
if it didn’t happen several times recently, I would recommend to observe and keep us posted

[lexterm77]

@freeheeler

After reset, watch seems fine. Before reset it was occasionally freezing and rebooting, it was also slower trough menus, now everything looks good.

[lexterm77]

@freeheeler

Rebooted during activity, will call service.

[Stas Varazhbit]

Yesterday I got the same error 1403. It happened after starting the circuit training activity, when I turned on the intervals created in SA. The watch was reset to factory settings.

[lexterm77]

@Stas-Varazhbit

[freeheeler]

@lexterm77
@Stas-Varazhbit
do you both have this issue frequently and is there something you think it triggers it?

[Stas Varazhbit]

I recorded a video of it happening.

[isazi]

@Stas-Varazhbit just heard this should improve with next firmware update (coming pretty soon).

[Stas Varazhbit]

@isazi Good news! Thanks!

[isazi]

@Stas-Varazhbit so I would wait a little bit more, and if that happens after the next update please send logs and a PM to me for further investigation.

[Stas Varazhbit]

@isazi ОК! I will try these steps again after the update. But for now, I will not use the intervals from SA, after such failures it takes a long time to adjust the sport modes again.

[lexterm77]

@Stas-Varazhbit

I used S+ burner when it crashed, used structured workout yesterday 90min it did not happen, apparently it is random. I wish I could save sport modes and zones on SA just like structured workouts.

[Thierry Forget]

Hello,

Same error for me this morning when I wanted to launch a workout, the watch crash and it took a very long time before she display this error.
This is the second time I have this, 1st time it was in April when launching a workout too.

Regards

[isazi]

@Thierry-Forget so the meaning of this error is something like “something very serious happened and I had to hard reset the watch and reinstall a clean version of the firmware”.
Now, I do not know the specifics of what is triggering this (I have never had this happen in over a year on my watch), but let’s wait a little bit more for the new firmware (coming soon) and if it happens again I’ll report it to Suunto for investigation.

[lexterm77]

@isazi

Maybe it exceeded max number of flash writes and when it goes about R/W that block it panics out 1403. It was working since March 29th until few weeks ago started slowing down when saving activities. I hard reset which should fix but it happens again. I will try to reproduce on S5P but so far no luck, seems only happens on S9P.

[Thierry Forget]

@isazi any ETA for the next update ? Thanks.

[taziden]

@Thierry-Forget I guess tomorrow but it’s just a guess, I have 0 actual info and here you’ll find 2 types of people : those who know and can’t/won’t tell, and those who don’t and are just able to guess.

[isazi]

@Thierry-Forget October it’s the only thing I can say.