Turn by turn doesnt work

[nerones]

I’m using IOS…probably on android it behaves differently…

[freeheeler]

@nerones
can you try to restart the watch and try again? if you didn’t already

[nerones]

About a hundred times, I’ve been looking for the solution for weeks…

[freeheeler]

@nerones
let’s ask our friend @isazi who has an S7

[isazi]

@freeheeler testing it later today.

[isazi]

Okay it doesn’t work for me either. Is it supposed to work on S7? Not sure. Maybe not.

[freeheeler]

@isazi
I understood from the webside that S9 and S7 should work with TBT

[Egika]

It’s been some time that I used my S7 using TBT, but can confirm it was working well back then.
So maybe some bug has been creeping in.
@isazi can you report? Chances are good that it is a backend issue and can be solved rather easily…

[isazi]

@Egika I will report it, maybe something changed in SA.

[isazi]

Well I reported this to Suunto with logs and everything, if I get an answer I’ll share it here. Hopefully it is an APP or backend issue and can be fixed.

[freeheeler]

@isazi
thanks for jumping in
…I ran out of kudos

[isazi]

@freeheeler I have this horrible habit of checking this forum even a quarter of the world away from my usual stomping ground

[freeheeler]

@isazi
… similar with me… I hope my wife doesn’t ask me for a Suunto forum detox one day

[nerones]

@isazi Thank you !

[northeast_trekker]

@isazi I too hadn’t used my S7 for turn by turn in a long time but tried again today after a reboot and it didn’t work. it also would not update the ETA and ETE fields on the map screen with route loaded until I zoomed out halfway through the course and then it would populate them but not refresh them unless I did the show entire route and zoom back into focus navigation mode again. very frustrating as this watch seemingly has lost features just sitting on the shelf somehow…

[Martin Besselievre]

@isazi Hi, Same issue for me, any news ?

[Marco 4]

@northeast_trekker hi there, I have a suunto 9 baro bought 3month ago, works fine with tbt on routes imported from komoot, only thing is that the ultimate warning some 20m before the turn does not show ( the warning 100m before does appear), instead I get the next upcoming one, very disturbing. I contacted Suunto support and after 8 weeks they could only advice me to do a hard reset, which I had done already several times before. So resuming it needs to be some kind of bug, but the suunto technicians are obviously struggling with a solution. I will keep informing if any news from them, but they are very slow in comunicating…

[freeheeler]

@Marco-4
1st I assume you’ve selected the wrong tread, but don’t worry…
2nd is it possible that the notification get overlayed and you miss one because of that?
I didn’t use I much as my running routes have so many turns that I get nervous with the frequent vibration and sound
did you try on different routes?

[Brendan Koop]

Hi all. Not sure this adds much to the discussion but I’m also having the same issue with my S7.
I purchased several years ago and tbt worked fine at first. However, this spring it suddenly stopped. I’m creating routes in Komoot, importing them to the Suunto app, and sending to the watch ensuring that tbt is toggled on. The waypoints appear on the app, but once uploaded to my watch they disappear and the route is just a Point A to Point B breadcrumb. I can follow along if I’m constantly checking my screen but that’s silly and drains the battery with the screen constantly turning on.
I also contacted Suunto support to inquire, send logs, etc and was similarly told after waiting more than a month to try a factory reset - which I tried several times already.
Hopefully a solution comes soon as the watch is effectively useless to me now.

[Marco 4]

@freeheeler

Got a second email from support advising me to delete and reinstall SA…can you imagine this after 3 months of waiting for a decent solution??
Of course no result, …still no tbt 20m before a deviation. Tried already everything, importing routes via komoot and plotaroute into SA, nothing changes.
Suunto support’s only reaction is to thank me for my patience and they are treating the issue with priority, apparantly unable to trace the bug.
Keep you informed about the outcome. Regards!!