Turn by turn doesnt work

[olymay]

@Annika-I I also use the Komoot method to import routes and it works very well with turn by turn.

Some things to be aware of (and I apologise if you already know this, but if not then they may prove useful)…

Once the route has been imported into the Suunto app, you may need to turn on the turn by turn navigation part. You need to go in to the edit route section and the toggle is at the bottom, just above the ‘use in watch’ toggle.

Also, whilst still in the edit screen, you can see all of the points where you will get notifications. You can then edit or remove them. (I find that the auto generation of directions produces too many for me, so I will remove many of the obvious ones and leave just the key ones).

Have a play around with it and if you have any other questions about how it works we are more than happy to help

[nerones]

Hello, I renew this post, I use Komoot to create the routes, it automatically imports them into the Suunto app and then I find them on my watch.
The turn by turn option is activated in the characteristics of the route but I have no indication of a turn during the activity, I have tried everything, but nothing.
Do you have any idea what I could be doing wrong?
Thank you.

[freeheeler]

@nerones
I never used komoot for planning, how does an imported route with TBT look like, can you share a screenshot? …if it doesn’t violate your privacy of course

[nerones]

this is a sample…

[freeheeler]

@nerones
how’s the behavior when you create a route in SA?
does it work then?

[nerones]

It doesn’t work, as far as I know the only way is to create the path on Komoot and then import it, but that doesn’t work for me either!

[freeheeler]

@nerones
turn by turn works very well with my watch with routes created with SA and TBT toggles on.
the root cause must be somewhere else.
I normally get the notification around 100m before the turn. is that what you expect to see but you didn’t during your activity?

[nerones]

Exactly, I tried everything I found written around the web, but no turning directions…

[nerones]

I’m using IOS…probably on android it behaves differently…

[freeheeler]

@nerones
can you try to restart the watch and try again? if you didn’t already

[nerones]

About a hundred times, I’ve been looking for the solution for weeks…

[freeheeler]

@nerones
let’s ask our friend @isazi who has an S7

[isazi]

@freeheeler testing it later today.

[isazi]

Okay it doesn’t work for me either. Is it supposed to work on S7? Not sure. Maybe not.

[freeheeler]

@isazi
I understood from the webside that S9 and S7 should work with TBT

[Egika]

It’s been some time that I used my S7 using TBT, but can confirm it was working well back then.
So maybe some bug has been creeping in.
@isazi can you report? Chances are good that it is a backend issue and can be solved rather easily…

[isazi]

@Egika I will report it, maybe something changed in SA.

[isazi]

Well I reported this to Suunto with logs and everything, if I get an answer I’ll share it here. Hopefully it is an APP or backend issue and can be fixed.

[freeheeler]

@isazi
thanks for jumping in
…I ran out of kudos

[isazi]

@freeheeler I have this horrible habit of checking this forum even a quarter of the world away from my usual stomping ground