Watch UNUSABLE since last update

Lord_Ru_1979

@lord_ru_1979 same result, after the reset I always end in this screen:

and watch saying “Tap to toggle view”, that is an action I can’t do as screen does not work.

What else can I do?

Thaks in advance,

Ruben

Mff73

@lord_ru_1979
aie !
eventually try with previous FW version (it should downgrade, and maybe force things to happen).
After that, i won’t be anymore ideas and waiting for Gurus to help further).

Lord_Ru_1979

@Mff73 don’t worry, I appreciate very much your time and your help. I have unistalled completely suuntolink, I will install again and try with latest. In order to try with previous, what should I do? Just drag and drop in suuntolink folder? Which is the procedure?

Regards,

Mff73

@lord_ru_1979
you download firmware zip file from the link http://firmware.geo.movescount.com/production/Brighton-fw_2.8.32.8351-A.zip
or the previous version
http://firmware.geo.movescount.com/production/Brighton-fw_2.8.24.8046-A.zip

you don’t unzip this file. You plug your watch to computer, and once detected, you drag the zip file from windows explorer to the suuntolink gear icon

And you wait and see.

Lord_Ru_1979

Nothing is working, I have tried every option, I always end like this:

Thanks for your help, only option now I have is Service Center and pay for something Suunto has broken in my watch…

Regards and thanks again

isazi

@lord_ru_1979 said in Watch UNUSABLE since last update:

Thanks for your help, only option now I have is Service Center and pay for something Suunto has broken in my watch…

I found very unlikely Suunto has broken anything, considering your last software update was in January 2020 and today, if I am not mistaken, is August 2021.

@lord_ru_1979 said in Watch UNUSABLE since last update:

Nothing is working, I have tried every option, I always end like this:

Thanks for your help, only option now I have is Service Center and pay for something Suunto has broken in my watch…

Regards and thanks again

What windows version are you using? I think there was something regarding Windows versions prior to 10, but someone can correct me

Lord_Ru_1979

@isazi watch was working PERFECTLY until I connected it to Suuntolink and I saw how it was updated

isazi

@lord_ru_1979 and yet, there was no Spartan update this year, nor last year. In fact, if you are getting updates for your Spartan, lots of users want to know your secret

Egika

@lord_ru_1979 Have you tried it on a different laptop? I have had issues with one of my PCs and found a different HW solved it.