System update – PXDZ.210326.002.A2

[Robsen]

Couple of hours later - still no changes, issues still showing up; it´s even worse as the Suunto app on the watch is not working anymore thus i cannot track any activities. https://www.tiktok.com/@robsensuunto/video/6954750247579028741?lang=de-DE&is_copy_url=0&is_from_webapp=v1&sender_device=pc&sender_web_id=6954749429874607622

[olymay]

@pilleus said in System update – PXDZ.210326.002.A2:

My experiences so far with the update and a Suunto 7 which was resetted to factory settings after the update and without any third-party apps):

• Solstice watch face is laggy and most of the time only black, not coloured
• Sleep tracking is draining battery (35 % for 8,5 hours in airplane mode)

I wonder if these two are related to you putting the watch into aeroplane mode overnight? The Solstice face requires location data, so maybe aeroplane mode is causing it to reset to default?
I put my watch into Cinema mode overnight and only lose 10% max for 8 hrs sleep

• Complication “steps” on the watchface doesn’t open the activity screen/app and on the Solstice watchface the icon disappears after tapping on “steps”

I have this too, but it has not stopped disappearing randomly and is now only when I tap on it (which I only did to test it).

[Steff]

I saw this reddit post and I noticed that I’m missing some screens from the phone Suunto app https://www.reddit.com/r/WearOS/comments/mw2s0e/suunto_7_just_gets_better_and_better/gvkc84f?utm_source=share&utm_medium=web2x&context=3

I don’t have these 2 screens from the home screen https://imgur.com/pt7vYlg and https://imgur.com/0O6Qhr0 and also this screen from the Diary screen https://imgur.com/9ITIsHK

I checked in Google Play and I have the latest version of the Suunto app and I also cleared the data and the cache of the Suunto app on the phone and relogged in again and those tabs still do not appear.

What can be the problem?

[isazi]

@steff those screenshots are from the beta. Are you using the beta?

[pilleus]

@olymay said in System update – PXDZ.210326.002.A2:

I wonder if these two are related to you putting the watch into aeroplane mode overnight? The Solstice face requires location data, so maybe aeroplane mode is causing it to reset to default?

Aeroplane mode does not disable location service. And I do not use the Solstice watch face because of the described problems.

On my Skagen Falster 3 there are nights, where the battery usage is 10 % for 8 hours and nights, where the battery usage is 35 %. I don’t know what the reason is.

[Nigel Taylor 0]

Does anyone know what happens if you answer “no” to the “are you awake” question?!

In what circumstances would anyone ever press this legitimately ?

[Aleksander H]

@nigel-taylor-0 said in System update – PXDZ.210326.002.A2:

Does anyone know what happens if you answer “no” to the “are you awake” question?!

In what circumstances would anyone ever press this legitimately ?

Going to the toilet in the middle of the night, and want to be sure the watch doesn’t consider you as awake for the day?

[olymay]

@pilleus said in System update – PXDZ.210326.002.A2:

Aeroplane mode does not disable location service. And I do not use the Solstice watch face because of the described problems.

I didn’t realise that location stayed on during aeroplane mode, I assumed the watch pulled it’s location data from the watch unless tracking an activity.
Maybe you could try using cinema mode at night instead of aeroplane mode to see if that helps the battery?

I’ve not had any lag issues with the solstice face at all, it’s as speedy as all the others.
I assume you have already restarted and reset the watch, so maybe contact Suunto support?
As as aside, could there be a third party app causing these issues?

On my Skagen Falster 3 there are nights, where the battery usage is 10 % for 8 hours and nights, where the battery usage is 35 %. I don’t know what the reason is.

If you are getting high battery usage across multiple devices it suggests to me it is less likely to be a hardware or software issue and more likely to be caused by a configuration or set up.
As mentioned above, try using cinema mode instead of aeroplane mode over night.

Cinema mode does the same as Do Not Disturb and Screen Off at the same time.

[Stiniva]

Update HR and sleeping are great. Only i dont know battery is on 5% after 24h.
And also Suunto face Solstice is black and white with numbers thats it… i dont know on videos on Internet i can see that face is in colour and you can see planet
Great watch

[Steff]

@isazi I didn’t noticed that it is the beta version. Thanks

[olymay]

@stiniva said in System update – PXDZ.210326.002.A2:

Update HR and sleeping are great. Only i dont know battery is on 5% after 24h.
And also Suunto face Solstice is black and white with numbers thats it… i dont know on videos on Internet i can see that face is in colour and you can see planet
Great watch

The watch needs to get your location in order determine sunrise and sunset times. Make sure you don’t have location services turned off.
And of course, a restart of the watch never hurts

[pilleus]

@olymay no third party app and a fresh installation after factory reset on the S7.

I stay with the sleep tracking of the Skagen Falster 3, because it is smaller than the S7 and I have all data in Google Fit (heart rate is missing from the S7 sync).

So the problem is solved.

[olymay]

@pilleus said in System update – PXDZ.210326.002.A2:

@olymay no third party app and a fresh installation after factory reset on the S7.

Strange. I would definitely contact Suunto support.

I stay with the sleep tracking of the Skagen Falster 3, because it is smaller than the S7 and I have all data in Google Fit (heart rate is missing from the S7 sync).

Swapping between watches each day would drive me nuts!
And by not tracking sleep in the Suunto 7 that essentially renders the new resources feature useless.
HR isn’t syncing? Do you mean from sleep (which it should be) or during the day (which only syncs from the S7 during activities, unless you keep Google Fit tracking turned on)?

So the problem is solved.

As an engineer I would call this a problem ignored not a problem solved but whatever works for you

[Ironhorz]

Any advice on forcing this update? I picked up my watch from REI yesterday and I cannot get it to download anything…it’s currently stuck on the Jan 2020 update: PXDB.200111.001.A2

I tried countless times yesterday and today to force the update, but no luck trying the following:

• watch on charger trying to manually pull the update
• watch off charger trying to manually pull the update
• Bluetooth off and WiFi on with the watch off and on the charger trying to manually pull the update
• tapped the “System is up to date” screen for a few minutes straight to see if that would force the update

I like the watch itself and would like to keep it, but if I can’t get it to update then I’ll return it.

Thanks in advance for any help or advice you might have!

[Aleksander H]

@ironhorz check out this post about staged rollouts by Dimitrios,
https://forum.suunto.com/topic/6327/suunto-7-not-updating/15?_=1619338559464

Basically, the old update from before April 19th is probably no longer being distributed. You therefore need to wait for the latest update to be made available to you (it doesn’t go out to everyone at once). I’d say stop trying to force it if it’s not working. I read on Reddit once that there is a limit to how many can force themselves past a staged rollout on WearOS. Not sure if it’s true, but it would make sense. I was never able to force download the previous update when that came out and just had to wait a few days.

Forget about the update and use the watch as normal. You’ll probably get it sometime next week.

[Ironhorz]

@aleksander-h Thanks so much for the response, I really appreciate it! I’ll just hang tight and give it some time then, hopefully I’ll have the update in the next week or so.

[pilleus]

@olymay said in System update – PXDZ.210326.002.A2:

HR isn’t syncing? Do you mean from sleep (which it should be) or during the day (which only syncs from the S7 during activities, unless you keep Google Fit tracking turned on)?

According to the explanation on the S7 sleep will be synced with start and end time.

In Google Fit I can see what you can see on the attached screenshot. No heart rate. I have Google Fit not configured on the S7 to be sure that steps and daily activities which are not recorded by the Suunto wear app are coming from Suunto and not from Google Fit. Works fine, but sleep data are without hr data.

[olymay]

@pilleus said in System update – PXDZ.210326.002.A2:

According to the explanation on the S7 sleep will be synced with start and end time.

There is definitely more than just the start and end times synced across, as the data for the different sleep stages is being sent too.

I have the HR there for my sleep recordings and spikes in HR correlate with REM sleep stages.
However I check to ensure this is data is not coming from from Withings Sleep Analyser (the data entry states it comes from Suunto however).

[pilleus]

@olymay said in System update – PXDZ.210326.002.A2:

There is definitely more than just the start and end times synced across, as the data for the different sleep stages is being sent too.

Yes, but Suunto gives the information about start and end time. On the watch and online.

[Jamie BG]

@nigel-taylor-0 watching tv on the couch and it thinks you have fallen asleep.
I would hope that if you answer no it wouldn’t record the session as a sleep.