System update – PXDZ.210326.002.A2

pilleus

My experiences so far with the update and a Suunto 7 which was resetted to factory settings after the update and without any third-party apps):

Solstice watch face is laggy and most of the time only black, not coloured
The tile “ressources” didn’t close by itself twice until today, soft reset was necessary
Sleep tracking is draining battery (35 % for 8,5 hours in airplane mode)
Complication “steps” on the watchface doesn’t open the activity screen/app and on the Solstice watchface the icon disappears after tapping on “steps”

Egika

@robsen I had to wait a significant time after the update and restart my watch until everything was back up and running normal.

Sleep tracking and 24/7 HR has no big impact on battery.

Robsen

@egika Thanks; any hint on the “significant amount of time”? The update was executed automatically last night while the watch was connected to the charger, so meanwhile i´d assume that its more than 12 hours by now and 3 restarts performed. Unfortunately no changes in behaviour so far…

Raicho

@robsen Yes, I have the same issue, connection to Wear OS is fine, but no connection to the Suunto app anymore and no possibility to connect to any other device

Aleksander H

@pilleus said in System update – PXDZ.210326.002.A2:

Sleep tracking is draining battery (35 % for 8,5 hours in airplane mode)

Interesting. I’ve not had this issue. I put mine in cinema mode.

Robsen

Couple of hours later - still no changes, issues still showing up; it´s even worse as the Suunto app on the watch is not working anymore thus i cannot track any activities. https://www.tiktok.com/@robsensuunto/video/6954750247579028741?lang=de-DE&is_copy_url=0&is_from_webapp=v1&sender_device=pc&sender_web_id=6954749429874607622

olymay

@pilleus said in System update – PXDZ.210326.002.A2:

My experiences so far with the update and a Suunto 7 which was resetted to factory settings after the update and without any third-party apps):

Solstice watch face is laggy and most of the time only black, not coloured

Sleep tracking is draining battery (35 % for 8,5 hours in airplane mode)

I wonder if these two are related to you putting the watch into aeroplane mode overnight? The Solstice face requires location data, so maybe aeroplane mode is causing it to reset to default?
I put my watch into Cinema mode overnight and only lose 10% max for 8 hrs sleep

Complication “steps” on the watchface doesn’t open the activity screen/app and on the Solstice watchface the icon disappears after tapping on “steps”

I have this too, but it has not stopped disappearing randomly and is now only when I tap on it (which I only did to test it).

Steff

I saw this reddit post and I noticed that I’m missing some screens from the phone Suunto app https://www.reddit.com/r/WearOS/comments/mw2s0e/suunto_7_just_gets_better_and_better/gvkc84f?utm_source=share&utm_medium=web2x&context=3

I don’t have these 2 screens from the home screen https://imgur.com/pt7vYlg and https://imgur.com/0O6Qhr0 and also this screen from the Diary screen https://imgur.com/9ITIsHK

I checked in Google Play and I have the latest version of the Suunto app and I also cleared the data and the cache of the Suunto app on the phone and relogged in again and those tabs still do not appear.

What can be the problem?

isazi

@steff those screenshots are from the beta. Are you using the beta?

pilleus

@olymay said in System update – PXDZ.210326.002.A2:

I wonder if these two are related to you putting the watch into aeroplane mode overnight? The Solstice face requires location data, so maybe aeroplane mode is causing it to reset to default?

Aeroplane mode does not disable location service. And I do not use the Solstice watch face because of the described problems.

On my Skagen Falster 3 there are nights, where the battery usage is 10 % for 8 hours and nights, where the battery usage is 35 %. I don’t know what the reason is.

Nigel Taylor 0

Does anyone know what happens if you answer “no” to the “are you awake” question?!

In what circumstances would anyone ever press this legitimately ?

Aleksander H

@nigel-taylor-0 said in System update – PXDZ.210326.002.A2:

Does anyone know what happens if you answer “no” to the “are you awake” question?!

In what circumstances would anyone ever press this legitimately ?

Going to the toilet in the middle of the night, and want to be sure the watch doesn’t consider you as awake for the day?

olymay

@pilleus said in System update – PXDZ.210326.002.A2:

Aeroplane mode does not disable location service. And I do not use the Solstice watch face because of the described problems.

I didn’t realise that location stayed on during aeroplane mode, I assumed the watch pulled it’s location data from the watch unless tracking an activity.
Maybe you could try using cinema mode at night instead of aeroplane mode to see if that helps the battery?

I’ve not had any lag issues with the solstice face at all, it’s as speedy as all the others.
I assume you have already restarted and reset the watch, so maybe contact Suunto support?
As as aside, could there be a third party app causing these issues?

On my Skagen Falster 3 there are nights, where the battery usage is 10 % for 8 hours and nights, where the battery usage is 35 %. I don’t know what the reason is.

If you are getting high battery usage across multiple devices it suggests to me it is less likely to be a hardware or software issue and more likely to be caused by a configuration or set up.
As mentioned above, try using cinema mode instead of aeroplane mode over night.

Cinema mode does the same as Do Not Disturb and Screen Off at the same time.

Stiniva

Update HR and sleeping are great. Only i dont know battery is on 5% after 24h.
And also Suunto face Solstice is black and white with numbers thats it… i dont know on videos on Internet i can see that face is in colour and you can see planet
Great watch

Steff

@isazi I didn’t noticed that it is the beta version. Thanks

olymay

@stiniva said in System update – PXDZ.210326.002.A2:

Update HR and sleeping are great. Only i dont know battery is on 5% after 24h.
And also Suunto face Solstice is black and white with numbers thats it… i dont know on videos on Internet i can see that face is in colour and you can see planet
Great watch

The watch needs to get your location in order determine sunrise and sunset times. Make sure you don’t have location services turned off.
And of course, a restart of the watch never hurts

pilleus

@olymay no third party app and a fresh installation after factory reset on the S7.

I stay with the sleep tracking of the Skagen Falster 3, because it is smaller than the S7 and I have all data in Google Fit (heart rate is missing from the S7 sync).

So the problem is solved.

olymay

@pilleus said in System update – PXDZ.210326.002.A2:

@olymay no third party app and a fresh installation after factory reset on the S7.

Strange. I would definitely contact Suunto support.

I stay with the sleep tracking of the Skagen Falster 3, because it is smaller than the S7 and I have all data in Google Fit (heart rate is missing from the S7 sync).

Swapping between watches each day would drive me nuts!
And by not tracking sleep in the Suunto 7 that essentially renders the new resources feature useless.
HR isn’t syncing? Do you mean from sleep (which it should be) or during the day (which only syncs from the S7 during activities, unless you keep Google Fit tracking turned on)?

So the problem is solved.

As an engineer I would call this a problem ignored not a problem solved but whatever works for you

Ironhorz

Any advice on forcing this update? I picked up my watch from REI yesterday and I cannot get it to download anything…it’s currently stuck on the Jan 2020 update: PXDB.200111.001.A2

I tried countless times yesterday and today to force the update, but no luck trying the following:

watch on charger trying to manually pull the update
watch off charger trying to manually pull the update
Bluetooth off and WiFi on with the watch off and on the charger trying to manually pull the update
tapped the “System is up to date” screen for a few minutes straight to see if that would force the update

I like the watch itself and would like to keep it, but if I can’t get it to update then I’ll return it.

Thanks in advance for any help or advice you might have!

Aleksander H

@ironhorz check out this post about staged rollouts by Dimitrios,
https://forum.suunto.com/topic/6327/suunto-7-not-updating/15?_=1619338559464

Basically, the old update from before April 19th is probably no longer being distributed. You therefore need to wait for the latest update to be made available to you (it doesn’t go out to everyone at once). I’d say stop trying to force it if it’s not working. I read on Reddit once that there is a limit to how many can force themselves past a staged rollout on WearOS. Not sure if it’s true, but it would make sense. I was never able to force download the previous update when that came out and just had to wait a few days.

Forget about the update and use the watch as normal. You’ll probably get it sometime next week.