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    No sync between Suunto 9 and Android

    Scheduled Pinned Locked Moved Suunto 9
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    • ChristophC Offline
      Christoph
      last edited by

      Afternoon all,

      My Sunnto 9 is clearly connected to the Sunnto App on my Android phone, but it does not synchronize. Flight mode and battery saving off, Discovery on.

      What else can I do to the data from the watch on the phone, please?

      Thx, regards,
      Christoph

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @Christoph
        last edited by

        @christoph did you change phone maybe? If so your watch may still remember the previous one.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        ChristophC 1 Reply Last reply Reply Quote 0
        • ChristophC Offline
          Christoph @isazi
          last edited by

          @isazi No, same phone. I only did not use the Suunto for some month.
          Regards, thx,
          Christoph

          isaziI 1 Reply Last reply Reply Quote 0
          • isaziI Offline
            isazi Moderator @Christoph
            last edited by

            @christoph check if you still have Suunto App among your paired devices in the phone, unpair and retry.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            1 Reply Last reply Reply Quote 0
            • ChristophC Offline
              Christoph
              last edited by

              Have unpaired and re-paired the bluetooth connection between Suunto 9 and my S10, but still both devices don’t synchronize. Quite bizarre.

              Any other ideas?
              Thanks, regards,
              Christoph

              isaziI 1 Reply Last reply Reply Quote 0
              • isaziI Offline
                isazi Moderator @Christoph
                last edited by

                @christoph don’t use the Android bluetooth, no need to try that. Need to unpair from the watch, and pair via the app not the Android bluetooth pairing.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                ChristophC 1 Reply Last reply Reply Quote 0
                • ChristophC Offline
                  Christoph @isazi
                  last edited by Christoph

                  @isazi
                  Have paired via the app and the app and the watch do state that there is a live Bluetooth connection.

                  ChristophC 1 Reply Last reply Reply Quote 0
                  • ChristophC Offline
                    Christoph @Christoph
                    last edited by

                    So no further ideas today?

                    Mff73M 1 Reply Last reply Reply Quote 0
                    • isaziI Offline
                      isazi Moderator
                      last edited by

                      So what happens if you click on the watch icon at the top right of the app’s main screen?

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      ChristophC 1 Reply Last reply Reply Quote 0
                      • Mff73M Offline
                        Mff73 @Christoph
                        last edited by

                        @christoph
                        Could you do this from scratch and following exact process?
                        https://forum.suunto.com/post/65215

                        Sorry if you already did, but just in case one step is broken.

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        1 Reply Last reply Reply Quote 0
                        • ChristophC Offline
                          Christoph @isazi
                          last edited by

                          @isazi
                          Ciao isazi, the app says “suunto 9 found, please connect” after clicking on the watch symbol – how can I attached screenshots here? The Suunto shows it is clearly connected with the app, but there is no upload of data.

                          Have now unpaired on the app again and also again on the watch. Have then paired via the app (not phone BT), but it does not work.

                          It’s a nightmare.

                          Thx, regards,
                          Christoph

                          isaziI 1 Reply Last reply Reply Quote 0
                          • isaziI Offline
                            isazi Moderator @Christoph
                            last edited by

                            @christoph if you have screenshots you can upload them here. Don’t know on mobile, but definitely from your computer.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            ChristophC 1 Reply Last reply Reply Quote 0
                            • ChristophC Offline
                              Christoph @isazi
                              last edited by

                              @isazi Let me check tonight. Yesterday I did not see how to upload jpgs from the laptop.

                              All difficult here… 😉

                              sartoricS Mff73M 2 Replies Last reply Reply Quote 0
                              • sartoricS Offline
                                sartoric Moderator @Christoph
                                last edited by

                                @christoph
                                Just scroll the icons bar at the top of the message

                                SVTS - 2.40.38
                                SSSWHR BARO Amber - 2.8.32
                                Samsung A5 2016 - Android 7.0
                                Samsung A33 2022 - Android 14 - One UI 6.1
                                Suunto App Android 5.2.5 beta
                                Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                1 Reply Last reply Reply Quote 0
                                • Mff73M Offline
                                  Mff73 @Christoph
                                  last edited by Mff73

                                  @christoph
                                  just in case, have you done all these steps to ensure nothing is stucked somewhere ?
                                  ee78921a-4325-4de4-8feb-fcb2dabf8394-image.png

                                  and best advice also i think : uninstall the app, and begin all from zero.
                                  then with the nicest perfect process, we should be sure there still is an issue.

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

                                  ChristophC 1 Reply Last reply Reply Quote 0
                                  • ChristophC Offline
                                    Christoph @Mff73
                                    last edited by

                                    @mff73

                                    Hallelujah! Praise the lord.

                                    I think the re-booting of my Samsung was the missing step.
                                    Thanks all!

                                    Greetings from Germany,
                                    Christoph

                                    1 Reply Last reply Reply Quote 1
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