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    Sync issue

    Scheduled Pinned Locked Moved Suunto 9
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    • kabziorK Offline
      kabzior Bronze Member
      last edited by

      I am not sure what section of the forum this topic should be in, so if not here please move to the appropriate section.
      Yesterday’s activity from S9B is visible in SA and of course in SportsTracker, but it did not sync with any other service (Strava, Endomondo, QS). It always happened within seconds of the end of the activity, now it’s been over 12 hours and nothing. I checked within SA, I’m still connected to all accounts and sync should take place.
      Is there any mechanism to force unsynchronized activity to sync? Should I wait any further? Anyone else experiencing such a delay?

      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @kabzior
        last edited by

        @kabzior can you download the FIT file for that activity? If yes perhaps upload that manually. At least for now.

        AFAIK there arent / wasn’t any issues or delays in sync

        Community Manager / Admin @Suunto
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        kabziorK 1 Reply Last reply Reply Quote 0
        • kabziorK Offline
          kabzior Bronze Member @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos ok, thank you, I downloaded .fit file and uploaded it manually to all services. I hope this is just one-time thing.

          1 Reply Last reply Reply Quote 0
          • 7 Offline
            77alex77 Bronze Member
            last edited by 77alex77

            Hello.

            I have also a sync issue with my S9B and the last app beta. Today, my activity has been synced in SA but a lot of graphs are not visible (heart, speed, etc). Moreover, the automatic sync with RUNALYZE has not been done - I guess it is because the sync in between S9B and SA did not go well.

            What can I do ? Thanks

            EDIT : the activity in S9B is displayed in gray as if it was not synced. My guess is something went wrong during the syncing. How can I force a re-sync in between SA and my S9B ?

            isaziI 1 Reply Last reply Reply Quote 0
            • isaziI Offline
              isazi Moderator @77alex77
              last edited by

              @77alex77 uninstall and reinstall the app.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              7 2 Replies Last reply Reply Quote 0
              • 7 Offline
                77alex77 Bronze Member @isazi
                last edited by

                @isazi : hello and thank you. I will try but I have a question :

                I use the app beta, if I uninstall it how can install the beta again ? I mean, google will propose me only the official, right ?

                Mff73M 1 Reply Last reply Reply Quote 0
                • Mff73M Offline
                  Mff73 @77alex77
                  last edited by

                  @77alex77 said in Sync issue:

                  @isazi : hello and thank you. I will try but I have a question :

                  I use the app beta, if I uninstall it how can install the beta again ? I mean, google will propose me only the official, right ?

                  No, google will propose you the beta again 😉

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  7 1 Reply Last reply Reply Quote 1
                  • 7 Offline
                    77alex77 Bronze Member @Mff73
                    last edited by

                    @Mff73 : thank you

                    1 Reply Last reply Reply Quote 0
                    • 7 Offline
                      77alex77 Bronze Member @isazi
                      last edited by

                      @isazi : it has worked fine, thanks !

                      1 Reply Last reply Reply Quote 1
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