Sync issue

kabzior

I am not sure what section of the forum this topic should be in, so if not here please move to the appropriate section.
Yesterday’s activity from S9B is visible in SA and of course in SportsTracker, but it did not sync with any other service (Strava, Endomondo, QS). It always happened within seconds of the end of the activity, now it’s been over 12 hours and nothing. I checked within SA, I’m still connected to all accounts and sync should take place.
Is there any mechanism to force unsynchronized activity to sync? Should I wait any further? Anyone else experiencing such a delay?

Dimitrios Kanellopoulos

@kabzior can you download the FIT file for that activity? If yes perhaps upload that manually. At least for now.

AFAIK there arent / wasn’t any issues or delays in sync

kabzior

@Dimitrios-Kanellopoulos ok, thank you, I downloaded .fit file and uploaded it manually to all services. I hope this is just one-time thing.

77alex77

Hello.

I have also a sync issue with my S9B and the last app beta. Today, my activity has been synced in SA but a lot of graphs are not visible (heart, speed, etc). Moreover, the automatic sync with RUNALYZE has not been done - I guess it is because the sync in between S9B and SA did not go well.

What can I do ? Thanks

EDIT : the activity in S9B is displayed in gray as if it was not synced. My guess is something went wrong during the syncing. How can I force a re-sync in between SA and my S9B ?

isazi

@77alex77 uninstall and reinstall the app.

77alex77

@isazi : hello and thank you. I will try but I have a question :

I use the app beta, if I uninstall it how can install the beta again ? I mean, google will propose me only the official, right ?

Mff73

@77alex77 said in Sync issue:

@isazi : hello and thank you. I will try but I have a question :

I use the app beta, if I uninstall it how can install the beta again ? I mean, google will propose me only the official, right ?

No, google will propose you the beta again

77alex77

@Mff73 : thank you

77alex77

@isazi : it has worked fine, thanks !