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    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • Andrew WalkerA Offline
      Andrew Walker
      last edited by

      Same issue. Actually started the same day I updated app to 1.12. I emailed Suunto app support and got no response. Then I called in on 10/18 and they told me it was a known issue with no ETA for a fix. Told me I would receive an email when it was fixed. I went back to using MovesCount app to push my workouts to Strava in the interim. It is very frustrating.

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      • Z Offline
        zangge
        last edited by

        I can understand that very well !!! But it is already relieved that Suunto knows about the mistake. Suunto did not tell you when the problem is resolved? I hope the problem is resolved quickly because I have no access to my entire workout history and planned training programs and routes.

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        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager @zangge
          last edited by

          @zangge hi can you pm me your username and email?

          Usually for these cases you should contact support. Here its a forum and we are not support people but we do try the best to help. Keeping a friendly attitude helps a lot.

          we are humans here not machines

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

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          • Sezer YiğitS Offline
            Sezer Yiğit
            last edited by

            I just finished my training this morning. Stop the watch and started to wait for record my training. It started to record and as you know a green circle started to turn while recording. And now it is evening and it is still turning and I still waiting for record my training.

            What can I do for stop it? Am I have to wait till the battery charge finish? And what is the problem?

            freeheelerF 1 Reply Last reply Reply Quote 0
            • freeheelerF Offline
              freeheeler @Sezer Yiğit
              last edited by

              @Sezer-Yiğit
              that’s the wrong thread man… and you posted this already in another thread…

              living sideways

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              • Z Offline
                zangge @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos Thank you for your help. I sent you the data as a PM.
                I know that a forum is very helpful and I am very grateful that questions and concerns are answered to the best of knowledge.
                I have contacted the support several times for questions (mail) and never received an answer - my last help was this forum 🙂

                Thank you for your (an all others) help and the great forum management!

                freeheelerF 1 Reply Last reply Reply Quote 0
                • freeheelerF Offline
                  freeheeler @zangge
                  last edited by

                  @zangge
                  I’ve had this just before… Did you enter your email or did you also try with your username?

                  living sideways

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                  • Z Offline
                    zangge
                    last edited by

                    Thx for the big support I have found the key of success 😁! It’s not longer possible to log in with a email address - it’s also not my short username! I don’t know why but it’s my pre and last name without a blank!

                    surfboomerangS 1 Reply Last reply Reply Quote 1
                    • surfboomerangS Offline
                      surfboomerang @zangge
                      last edited by

                      @zangge hoe did you find that out?

                      Suunto Vertical Titanium Solar
                      OnePlus Nord 4

                      Z 1 Reply Last reply Reply Quote 0
                      • Z Offline
                        zangge @surfboomerang
                        last edited by

                        @surfboomerang I just tried it!

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