Suunto app login
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New day, same problem. It looks like my account (email address) has been deleted and I have to register a new account. It can not be possible that my entire training course was deleted !!!
It is very frustrating that I can not find a solution to the problem.
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With a password reset I do not get an e-mail.
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I sent an email to Suunto Support 3 days ago, but did not receive any feedback, as with other requests.
Do you have any idea who to contact? I can not accept that my training history of the last 5 years is no longer findable.
Please help!!!
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@zangge be patient. Last time I contacted Suunto support it took them almost a month before a first reply.
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Same issue. Actually started the same day I updated app to 1.12. I emailed Suunto app support and got no response. Then I called in on 10/18 and they told me it was a known issue with no ETA for a fix. Told me I would receive an email when it was fixed. I went back to using MovesCount app to push my workouts to Strava in the interim. It is very frustrating.
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I can understand that very well !!! But it is already relieved that Suunto knows about the mistake. Suunto did not tell you when the problem is resolved? I hope the problem is resolved quickly because I have no access to my entire workout history and planned training programs and routes.
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@zangge hi can you pm me your username and email?
Usually for these cases you should contact support. Here its a forum and we are not support people but we do try the best to help. Keeping a friendly attitude helps a lot.
we are humans here not machines
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I just finished my training this morning. Stop the watch and started to wait for record my training. It started to record and as you know a green circle started to turn while recording. And now it is evening and it is still turning and I still waiting for record my training.
What can I do for stop it? Am I have to wait till the battery charge finish? And what is the problem?
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@Sezer-Yiğit
that’s the wrong thread man… and you posted this already in another thread… -
@Dimitrios-Kanellopoulos Thank you for your help. I sent you the data as a PM.
I know that a forum is very helpful and I am very grateful that questions and concerns are answered to the best of knowledge.
I have contacted the support several times for questions (mail) and never received an answer - my last help was this forum
Thank you for your (an all others) help and the great forum management!
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@zangge
I’ve had this just before… Did you enter your email or did you also try with your username? -
Thx for the big support I have found the key of success
! It’s not longer possible to log in with a email address - it’s also not my short username! I don’t know why but it’s my pre and last name without a blank! -
@zangge hoe did you find that out?
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@surfboomerang I just tried it!
