Push Notification

johann.fuehrer

@Brad_Olwin I ment for iOS notification that appear on the lock screen…from friends moves, from friends likes…I have S9 baro iOS 12.4.1 and SA 1.11.0 (7425)

Check if in the personal settings of the SuuntoApp the notifications are enabled. (UserProfile -> Setting -> Notifications)

Akos Hajas

@Brad_Olwin

Yes of course…they’re

Brad_Olwin

@Akos-Hajas This is working for me, are any notifications appearing? You might try a soft reset on the watch, upper right button for 12s. Sometimes I need to force quit the app to get notifications working again. And to double check, you have in the app settings for SA not general for iPhone, push notifications set as well as general notifications in general settings on the iPhone for SA?

Akos Hajas

@Brad_Olwin every other push notification is working only this one not from the SA…

Brad_Olwin

@Akos-Hajas Maybe something is corrupted, did you try reinstalling the app?

Akos Hajas

@Brad_Olwin I did already…

Brad_Olwin

@Akos-Hajas Ok, I am out of possibilities here…hopefully someone else can help.

dombo

I can not help, but I have exactly the same problem. I was trying to solve it without any success. for sure it is not related to watch, it is related to app itself.

Brad_Olwin

@Akos-Hajas OK, I turned all of my notifications on in the app and I am not receiving either. I will report this as a bug! Thanks for your patience!

Gabriel.S

Hello i have the same problem since a long time on android.
It has started when i set new parameter on each type of notification of the app.

Akos Hajas

@Brad_Olwin thank you very much

Dimitrios Kanellopoulos

@Gabriel-S what do you mean ?

Gabriel.S

@Dimitrios-Kanellopoulos the same thing i have said in this post: https://forum.suunto.com/topic/2009/notification-of-the-sa/1
the SA make no notification on my phone, new activities from followed people, new comment, activities liked by followers…
nothing happens.
A friend had the same problem on adroid too.

Akos Hajas

@Gabriel-S

Gabriel.S

@Dimitrios-Kanellopoulos Hello Dimitrios, this is the second post for the same problem and once again there is no answer, just the same silent that the SA do on my phone.

Dimitrios Kanellopoulos

@Gabriel-S hi.

I am not having any reports and we did all the investigation needed but found no issues.

What is the problem exactly and does this still happen?

Dimitrios Kanellopoulos

Perhaps try turning them off on? In general notifications are a system thing.

Gabriel.S

Hello, in your investigation , did you try to change the priority of each kind of notification?
In my case i chose middle for all, that correspond to a notification in the top bar without notification sound.
It seems that the problem had started when i had done there changes.

Dimitrios Kanellopoulos

@Gabriel-S on android ?

dombo

@Dimitrios-Kanellopoulos on ios I stop to receive notifications when I reinstall suunto app during problem with strava upload about two months ago.

I’m not able to make it work anymore. what I tried:

reinstall suunto app (remove and install from the app store)
turn off notifications in SA and turn back on
log out from SA and log in back
disable and enable notifications in phone settings.

I don’t have any problem with push notifications in other apps. I’m afraid notifications are not reaching my device at all. maybe wrong/missing device token?

if you need any help in investigation let me know and I can help.