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    Watch not connecting to wifi for map download

    Scheduled Pinned Locked Moved Suunto Vertical
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    • R Offline
      Rokelly
      last edited by

      Cannot download maps to the watch

      Suunto Vertical with software 2.50.28
      The watch is connected to Suunto App and tells me a wifi network has been setup.
      The watch wifi setting is set to auto
      When I try and download a map the watch attempts to connect to the wifi network and then fails!!
      The iPhone and watch are close to the router.

      I’ve done a factory reset, but this hasn’t solved the issue.

      cosme.costaC 1 Reply Last reply Reply Quote 1
      • cosme.costaC Offline
        cosme.costa @Rokelly
        last edited by

        @Rokelly Check your router, the watch must be using the 2.4 band.

        1 Reply Last reply Reply Quote 2
        • R Offline
          Rokelly
          last edited by Rokelly

          I’ve downgraded the software to 2.50.26, but that hasn’t altered the problem.

          I’ve gone to Control Panel-Settings-About. scrolled all the way down to the base of the menu then pressed the down button for a few seconds until the debug menu appears.

          The wifi menu confirmed it is not connected and there is no IP address

          1 Reply Last reply Reply Quote 0
          • R Offline
            Rokelly
            last edited by

            So the App is telling me the watch is ‘all set’ and connected to a wifi network. But the watch itself won’t connect to a wifi network. All very frustrating.

            L 1 Reply Last reply Reply Quote 0
            • L Offline
              larrybbaker @Rokelly
              last edited by

              @Rokelly you are connecting to a 2.4 ghz network?

              Vertical Ti Solar
              Vertical 2
              Race 2
              iPhone 17 Pro

              R 1 Reply Last reply Reply Quote 0
              • R Offline
                Rokelly @larrybbaker
                last edited by

                @larrybbaker 2.5ghz. At least that what it states on the router.

                J 1 Reply Last reply Reply Quote 0
                • J Offline
                  johann.fuehrer Silver Members @Rokelly
                  last edited by

                  @Rokelly Make sure the SSID is not hidden and some special flags are not set on the router. This setting made me problems: “802.11r Fast Transition”. I needed to disable it on my router for several devices to work. Also authentication should be WPA2-PSK
                  And I run into my self-made problem by having only specific MAC addresses allowed and forgot to add the watch in the list.
                  That’s all I have in mind…

                  "Trail running is the answer. Who cares what the question is …"

                  1 Reply Last reply Reply Quote 1
                  • 9 Offline
                    9ppuser
                    last edited by

                    Hello, I have exactly the same problem—Race 2 with the latest update.

                    I’ve never had any issues before—today I tried to load maps, and the watch says “Connection to wireless network failed.” In the app, the network is set up successfully.

                    I’ve tried the following: removing the watch and reconnecting it, removing the network and reconnecting it, a soft reset, and even downgrading to the previous version .18. Nothing worked. Any tips, or is this a known issue right now?

                    1 Reply Last reply Reply Quote 0

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