Suunto Software Update Q2 Hotfix 2.56.28 Race 2 and Vertical 2

[Egika]

@Inge-Nallsson said:

@Dimitrios-Kanellopoulos said:

Rollout strategy

Perhaps you should specify exactly which devices this pertains to. The post is in the general “Watches” section. I mean, please don’t raise my hope for something related to my Race S…

I mentioned it in my post, but it was locked…

[gkaempfer]

I got the update. It took quite a while to update. I got the “this is taking longer than expected” message followed by what seemed like a restart and then another “Improving your watch for adventure” which took much less than the 10 minutes mentioned. Not sure if I should have installed. There was nothing wrong with my V2 since the Q2 upgrade. I never had a restart and I don’t use it for swimming…
Eventually it completed successfully and I’m on 2.56.28

[Martin Vrska]

@Dimitrios-Kanellopoulos After the update and today’s run, a relatively flat elevation representation .

[2b2bff]

@Martin-Vrska seems like always with software nowadays: You win some, you loose some…

[HonzaS]

Installed in the morning. Only one bike ride from work. Got same elevation as usual. Maybe it’s just a feeling, but Bluetooth feels better to me in everyday use. Previously, the watch wouldn’t connect when I moved away from my phone, but today I received all notifications without any problems. Hopefully the restarts have been resolved too and I will be a satisfied customer again .

[Martin Vrska]

@2b2bff Yes, I understand, but this has always worked correctly on all my Suuntos and various firmwares, so it doesn’t seem right to me. I’ll definitely survive it .

[2b2bff]

@Martin-Vrska probably you missed my sarcasm there. I see this pattern far too often these days…

[runyx17]

Another restart today after I checked the morning log.

My watch came back from the Suunto service center yesterday because of the restarts. They returned it without a hotfix (they replaced the battery and the barometer sensor—I don’t understand why, but OK). Yesterday evening I updated to 2.56.28, and this morning it restarted again.

I sent the log via SA.

[Stoke80]

Stoke80 said:

@Dimitrios-Kanellopoulos

So nothing new for the “bluetooth sensor drop during trainings” issue?

Does anyone know something about this?

[Dimitrios Kanellopoulos]

@Inge-Nallsson you are right. This was my omission coming back from vacation and being a bit overwhelmed. (thats also why this post was delayed)

Race 2 and Vertical 2 -> added it to the topic

[elbee]

@Stoke80 said:

Stoke80 said:

@Dimitrios-Kanellopoulos

So nothing new for the “bluetooth sensor drop during trainings” issue?

Does anyone know something about this?

This issue is occuring on all recent suunto watches since end of last year. I reported it many times to suunto (for my race s). Only half july I got the message that suunto support passed the message to suunto developers. The next time I got the message suunto developers passed in on to the bluetooth firmware developers. Since then, it’s silent. Suunto support told me they would inquire about the status and keep me up to date, but I heard nothing.

The last time I complained Suunto support told me not to expect a fix in a firmware update anytime soon.

[isazi]

@runyx17 can you send me the email associated with your account in private? I will open a bug report for your crash, apparently it is something else that was not fixed with the update.

[Stoke80]

@elbee said:

Thank you. Unfortunately, it is sobering to read this.

[runyx17]

@isazi
Another restart now. During activity Hiking. 2 Suunto app plus. I sent log via SA again. I send you my mail PM. Thank you.

[2b2bff]

[deleted by author]

[SuperFlo75]

Just updated today… it took a very long time… about 25 minutes… I will test it the next days for my holiday training walks after my knee injury 🤩

[Elad Solomon]

Hi @isazi @dimitrios-kanellopoulos

Just had crash after hot fix not the whole watch restarted. But I lost the interval guide on the watch black screen, and no notification, I only had 2 guides activated i think it was the interval guide and zonesense.

Watch is Race 2 forgot to mention

Should I open case with customer service?

[johann.fuehrer]

@Elad-Solomon Hi, yes, open a case. I had also issues with the interval guide on the Vertical 2. You should open a case ALWAYS if you find a new issue to make Suunto aware of it and that there are more people with the same issue.

[Elad Solomon]

@johann.fuehrer will do thanks