Suunto Software Update Q2 Hotfix 2.56.28 Race 2 and Vertical 2

runyx17

Another restart today after I checked the morning log.

My watch came back from the Suunto service center yesterday because of the restarts. They returned it without a hotfix (they replaced the battery and the barometer sensor—I don’t understand why, but OK). Yesterday evening I updated to 2.56.28, and this morning it restarted again.

I sent the log via SA.

Stoke80

Stoke80 said:

@Dimitrios-Kanellopoulos

So nothing new for the “bluetooth sensor drop during trainings” issue?

Does anyone know something about this?

Dimitrios Kanellopoulos

@Inge-Nallsson you are right. This was my omission coming back from vacation and being a bit overwhelmed. (thats also why this post was delayed)

Race 2 and Vertical 2 -> added it to the topic

elbee

@Stoke80 said:

Stoke80 said:

@Dimitrios-Kanellopoulos

So nothing new for the “bluetooth sensor drop during trainings” issue?

Does anyone know something about this?

This issue is occuring on all recent suunto watches since end of last year. I reported it many times to suunto (for my race s). Only half july I got the message that suunto support passed the message to suunto developers. The next time I got the message suunto developers passed in on to the bluetooth firmware developers. Since then, it’s silent. Suunto support told me they would inquire about the status and keep me up to date, but I heard nothing.

The last time I complained Suunto support told me not to expect a fix in a firmware update anytime soon.

isazi

@runyx17 can you send me the email associated with your account in private? I will open a bug report for your crash, apparently it is something else that was not fixed with the update.

Stoke80

@elbee said:

Thank you. Unfortunately, it is sobering to read this.

runyx17

@isazi
Another restart now. During activity Hiking. 2 Suunto app plus. I sent log via SA again. I send you my mail PM. Thank you.

2b2bff

[deleted by author]

SuperFlo75

Just updated today… it took a very long time… about 25 minutes… I will test it the next days for my holiday training walks after my knee injury 🤩

Elad Solomon

Hi @isazi @dimitrios-kanellopoulos

Just had crash after hot fix not the whole watch restarted. But I lost the interval guide on the watch black screen, and no notification, I only had 2 guides activated i think it was the interval guide and zonesense.

Watch is Race 2 forgot to mention

Should I open case with customer service?

johann.fuehrer

@Elad-Solomon Hi, yes, open a case. I had also issues with the interval guide on the Vertical 2. You should open a case ALWAYS if you find a new issue to make Suunto aware of it and that there are more people with the same issue.

Elad Solomon

@johann.fuehrer will do thanks