Serious pool swimming issue
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Hi,
today I faced a huge issue with pool swimming. Until I was swimming, everything was ok, when I finished, watch was showing 2000m and 59:11 of time. Then I finished the workout and saved. After that, 1375m was saved without any info on pace. Then look on the pics what happened after sync.On watch, intervals got no time, many are not shown at all. In Suuno app, only 1st 25m interval got correct time and pace. After that, there are 596:32 for each 25m. When exported to Strava, the workout got 1375m, 3579h16m of Time and 260:18:38 / 100m of Pace… On Strava, stroke and HB looks ok though…
Any idea what is going on? I have Suunto Race 2 with newest firmware.
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@Direnda! same problem today with my Vertical 2 and latest fw.
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Yesterday I also noticed problems with swimming intervals on my Race 2. It shows wrong duration. Sometimes on watch screen it shows duration of swimm interval of 596 hours? and in app it shows 596:32. I noticed that watch at first shows ok swim interval, but immediately changes display to 596 and when this number is shown than on iterval screen with big clock with moving arms there is no time --… on some occasion it shows ok, it is obvious some bug … I have watch just for a month, so I don’t know how it was before the update but I remember that this was working ok when I was using it probably before update
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@bbx100 Same issue here (vertical 2)!
It looks like an old bug that had already been fixed, but somehow it seems to be back again.
Also, I’m not completely sure, but it seems that some OTA updates may be installed on the watch without any notification. -
Got similar problem, swimming activity with pool length set to 15m, the pool is actually 10 meters but there is no option below 15m. So I did 100 reps, 1000 meters, in watch 1500m. I’ve done this multiple times but yesterday the watch saved the session as ”butterfly swim” with 990m which might me gps correct. But only 1 interval and the time is correct in Suunto app. But upon uploading to Strava I saw the crazy hours as in the screenshots.
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I am reporting this.
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Got similar problem, swimming activity with pool length set to 15m, the pool is actually 10 meters but there is no option below 15m. So I did 100 reps, 1000 meters, in watch 1500m. I’ve done this multiple times but yesterday the watch saved the session as ”butterfly swim” with 990m which might me gps correct. But only 1 interval and the time is correct in Suunto app. But upon uploading to Strava I saw the crazy hours as in the screenshots.
I’ve had workout sync glitches like this before, and it sounds more like a recording/sync bug than an actual pool-tracking issue. The watch clearly recorded the session correctly at first, but something went wrong when saving or syncing the intervals, which then messed up the distance and pace data in Suunto and Strava. Have you tried syncing it again after restarting the watch and app?
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If anyone sent logs after the activity, send me a DM with the email associated with your account.
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@isazi don’t know if telemetry is enabled like that or can I retrieve logs from recent activities in some way?
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@primalivet so far I got logs from another user. Logs are sent via the App.
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@iscottjames ahoj, data které máš dávají smysl.
Protože nastavit 15m a plavat 10m je rozdíl dojde tam k otočení. Příklad: Nastavím hodinky na 100m bazén Plavu směrem na sever v polovině otočím a plavu směrem na jih. Když se otočím na 50m započítá mi 100m.
Plavání v bazénu bez GPS funguje podle mě podle kompasu a gyroskopů -
@isazi same issue here, as described in previous posts. I can send a lig if that is helpful. Lmk.
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@scotta yes please send it to me.
Watch: Suunto Vertical 2 Titanium Black
Blog: isazi's home
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@isazi
I am a support person at Suunto Israel
I received three inquiries today regarding Android and iPhone
I would appreciate an update and what I can do to help -
@Danny-poleg so far I am collecting logs and reports, and added a link to this thread in the forum, in an overall ticket for this issue with swimming
Watch: Suunto Vertical 2 Titanium Black
Blog: isazi's home
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@isazi share it with me
Opinions expressed are solely my own and do not express the views or opinions of my employer
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I cannot fix the root cause in the watch, but export to FIT files (and Strava) should gracefully handle the corrupted records. At least to the level when no intervals have abnormal duration.
To fix broken workouts in Strava you need to delete it, export FIT file from Suunto App for the workout and upload it to Strava
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@isazi sent, thank you for the help.
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Hi,
I’m experiencing the same issue today. I went swimming for 1,850 meters, and the activity duration was around 59 minutes. However, after finishing the workout and checking it in the Suunto app, the distance, pace, and duration are all showing very incorrect values.
I also noticed that the pace is currently not showing in the Suunto app at all.
Hopefully this can be fixed soon. Thank you!!
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@pavel.samokha done, shared in Teams
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