Watch crashed at the start of a 5K race

elbee

Have you send a bug report to support@suunto.com with your reproduce steps?

Suunto support isn’t monitoring this forum.

raven

@elbee said:

@raven

Have you send a bug report to support@suunto.com with your reproduce steps?

Suunto support isn’t monitoring this forum.

I was asking what the expected behavior was. I have not tried to run more than two SuuntoPlus apps/Guides at any time, so no idea what the behavior actually is.

If, however, the expected beavhior is “don’t tell the user they passed a limit, just crash when you try to do the session,” then that seems suboptimal to me.

SergioB

@raven the expected behavior should be that when you try to enable the third Suunto plus app, a yellow message appears on the screen to alert you that you have reached the maximum.

At least on my Race it works like that

raven

@SergioB said:

@raven the expected behavior should be that when you try to enable the third Suunto plus app, a yellow message appears on the screen to alert you that you have reached the maximum.

At least on my Race it works like that

Thanks Sergio! Good to know.

isazi

@atoponce I will report this, it is clearly a bug if the watch allows you to select more than 2 S+ things (apps+guides) on the Race S.

atoponce

@isazi Thanks! New crash today out on an easy run. I uninstalled all S+ apps last night and was not executing a Guides workout. Just “Running” -> “Start”. Crashed about 7 km into the run. I’ve sent logs to Suunto again.

atoponce

@2b2bff Yes, I’m aware. I would expect the watch to refuse executing a 3rd app, regardless if it’s an app or Guides workout, rather than hard crash and reboot.

2b2bff

@atoponce said:

rather than hard crash and reboot.

I wouldn’t expect the watch to crash and reboot at all

isazi

@atoponce I just need the email associated with your Suunto account, otherwise there is no access to your logs. Send me a PM if you can.

Goatee

Had my Race S crash & reboot on several runs, once twice on the same 5 mile race
Spoke to Suunto who said they were aware of issues if using 2 Suunto+ apps
I’ve forwarded crash logs with Suunto so hopefully they can look at a fix

atoponce

@Goatee Suunto reached out to me via email asking for more information (watch serial number, app version, etc.). I sent them the deets, so I’ll see where things go from there. Hopefully we can isolate the bug and get it fixed.