Watch crashed at the start of a 5K race

[2b2bff]

@atoponce Race S can only do two, not three SuuntoPlus apps… Guides to count as apps in that regard.

[raven]

@2b2bff said:

@atoponce Race S can only do two, not three SuuntoPlus apps… Guides to count as apps in that regard.

Then shouldn’t it disallow a third app/Guide to be selected? I’d expect if one tried, then an error would occur, something to the effect of “At limit. Disable one of your other SuuntoPlus apps to enable this one.”

[elbee]

@raven

Have you send a bug report to support@suunto.com with your reproduce steps?

Suunto support isn’t monitoring this forum.

[raven]

@elbee said:

@raven

Have you send a bug report to support@suunto.com with your reproduce steps?

Suunto support isn’t monitoring this forum.

I was asking what the expected behavior was. I have not tried to run more than two SuuntoPlus apps/Guides at any time, so no idea what the behavior actually is.

If, however, the expected beavhior is “don’t tell the user they passed a limit, just crash when you try to do the session,” then that seems suboptimal to me.

[SergioB]

@raven the expected behavior should be that when you try to enable the third Suunto plus app, a yellow message appears on the screen to alert you that you have reached the maximum.

At least on my Race it works like that

[raven]

@SergioB said:

@raven the expected behavior should be that when you try to enable the third Suunto plus app, a yellow message appears on the screen to alert you that you have reached the maximum.

At least on my Race it works like that

Thanks Sergio! Good to know.

[isazi]

@atoponce I will report this, it is clearly a bug if the watch allows you to select more than 2 S+ things (apps+guides) on the Race S.

[atoponce]

@isazi Thanks! New crash today out on an easy run. I uninstalled all S+ apps last night and was not executing a Guides workout. Just “Running” -> “Start”. Crashed about 7 km into the run. I’ve sent logs to Suunto again.

[atoponce]

@2b2bff Yes, I’m aware. I would expect the watch to refuse executing a 3rd app, regardless if it’s an app or Guides workout, rather than hard crash and reboot.

[2b2bff]

@atoponce said:

rather than hard crash and reboot.

I wouldn’t expect the watch to crash and reboot at all

[isazi]

@atoponce I just need the email associated with your Suunto account, otherwise there is no access to your logs. Send me a PM if you can.

[Goatee]

Had my Race S crash & reboot on several runs, once twice on the same 5 mile race
Spoke to Suunto who said they were aware of issues if using 2 Suunto+ apps
I’ve forwarded crash logs with Suunto so hopefully they can look at a fix

[atoponce]

@Goatee Suunto reached out to me via email asking for more information (watch serial number, app version, etc.). I sent them the deets, so I’ll see where things go from there. Hopefully we can isolate the bug and get it fixed.