[Vertical 2, 2.53.42] Exited (crashed?) activity!

sky-runner

@Egika I’ll send you a DM with details.

sky-runner

@EzioAuditore said in [Vertical 2, 2.53.42] Exited (crashed?) activity!:

@sky-runner Did you have the same problem with the previous FW

This the first time ever I had a crash like this. I’ve just started using Vertical 2 a couple of weeks ago (with the new FW from the start), but used Race S and Race for a year and half before.

Elmiuel

Hi, something similar happened to me this morning. The screen froze after I pressed and held the “bottom button” to access the Control Panel, then Suunto Plus to activate live tracking, and suddenly poof! This happened twice. I had previously activated an activity tracker, and then the screen and watch froze again…
I’ve sent the logs to Suunto through the app to provide information about it. Egika, I’ll send you a private message with the details and delivery times. Cheers

sky-runner

A similar issue has been reported on Reddit:
https://www.reddit.com/r/Suunto/s/ON5V0wTTNr with more that one user saying they had this issue.

andrewjknox

This happened to me this morning. I was using a default running activity with intervals. Everything was fine, then I looked down and I see the watch face. Activity had been recorded though.

I will look into submitting logs.

This is the second time this has happened though I didn’t bother reporting it, but now that it’s happened again, I’ve looked up the issue to see if others are experiencing it. And here I am

First time it happened was 7th March. Same activity type, default running activity with intervals. Activity recorded.

andrewjknox

Just submitted logs (13:40 BST)

tom27

@andrewjknox I had the same issue this morning with my Vertical 2. I heard a longer sound than usual, and two minutes later I was on the locked time screen as if the watch wasn’t on my wrist. I had a trail activity running with route tracking, along with two Suunto + apps: Climb and Drink Alert (20 min). I lost part of the data, including the elevation gain.

It’s the first time this has happened. I’ve had the watch for three weeks.

maszop

It happened to me two days ago (I didn’t have a chance to send the logs). Hiking activity, map screen + GPX navigation. SuuntoPlus: Last km/mile, Weather Insights, and Burner. It froze at the end of the activity, when the ‘destination reached’ message appeared. Black screen. V2.

Oscar Fuentes Ferrera

It’s been happening to me for 2 days now. The first time I didn’t pay much attention to it, but yesterday’s was more “fun.” In the middle of an interval workout, the watch decided to restart itself, ending the activity. When I noticed, I started the same activity again with the same interval workout, and to my surprise it restarted itself two more times. In addition to the activity, I was also using a COROS HRM. I’m trying to send the logs, but the app freezes and won’t even let me send them… a complete disaster.

skifast12

Same reboot has happened to me now 3 times in the last 16 days. Just got on the support chat and was given instructions on how to submit the logs and follow-up email (I’ll attach the screenshots from the chat to make it easier for anyone else rather than having to do the chat first).

The crashes:
All 3 navigating a route (one during a race…d’oh!)
2 following interval workout
1 of those I had just unlocked the buttons lock and went to the map screen when it reset. The other 2 I wasn’t doing anything with the buttons.
All 3 using Stryd, Bluetooth HRM and CORE devices.

In all 3 cases, the activity was saved before it restarted, and only on one did the elevation get corrupted. Not a total loss of data but not why I chose Suunto—let’s get back to reliability!

Hopefully this gets sorted soon.