Limited edition default watch face gone

ixman

I’ve just purchased Vertical 2 Titanium Limited Edition. Initially the default Vertical 2 watch face was installed but not the retro LED one. I’ve factory reset the watch and now I have the LED watch face but not the default one. Any idea what’s going on? How can I get the default watch face? Is also missing in the Suunto Plus store.

Dimitrios Kanellopoulos

@ixman thanks we also had another user report that . Investingating

gianky73

hi, same here, i had to do a factory reset to have the default retro LED watch face…
As soon as I turned on the watch out from the box, it showed the default Suunto Vertical 2 watch face (I already have another Vertical 2 registered in the Suunto app). regards

ixman

I did reset twice and still don’t get the the default Suunto Vertical 2 watch face no matter what I try. Also is not in the Suunto store. Any ideas?

zhangschmidt

@ixman Soft reset (with the 12 second-press of the upper button) or full factory reset? The latter’s what @gianky73 mentions above and what also solved the issue when I had it.

funkey

@ixman

I can not test, but if you delete all your other watch faces, then the only left should be the preinstalled one!

zhangschmidt

@funkey said in Limited edition default watch face gone:

@ixman

I can not test, but if you delete all your other watch faces, then the only left should be the preinstalled one!

Not with this problem. Otherwise, you’d find it in the list on the watch (I assume).

bruns69

Hi, I wanted to know if those who have the Vertical 2 Limited, also have the Outback Adventure dial?

Because it’s not in mine.
Thank you.

zhangschmidt

@bruns69 said in Limited edition default watch face gone:

Hi, I wanted to know if those who have the Vertical 2 Limited, also have the Outback Adventure dial?

Because it’s not in mine.
Thank you.

Neither in mine. Ocean and Outdoor are the only “O”.

ixman

Seems like a bug to me. The limited edition doesn’t include the default Vertical 2 watch face and also is not available in the store to download. I’ve already factory reset twice and by default I only see the retro LED watch face. Would be nice to also get the standard Vertical 2 watch face.

bruns69

@ixman
Exactly, I feel like saying that the Outback dial is not present at the moment, I don’t know if by mistake or by choice by Suunto, it would make sense to add it in the next updates, hopefully.

MikkoKartano

I can see that “vector classic” watch face is now available in Suunto Store. Even for regular Vertical, thank you so much

funkey

@MikkoKartano

Great news. I just tried on ny Suunto Race 1 and it is also available, but temperature shows 0°C.

bruns69

@MikkoKartano
In fact I saw that the “Vector Classic” dial is now available on the Suunto Store, at this point I don’t understand why they don’t also make the “Outback Adventure” dial available for Vertical Limited.

gabri

Grandissimi! Grazie per il nuovo quadrante

Squitaba

@zhangschmidt I have the same problem…any update from Suunto on this? Is this just a bug or a strange consequence to paying more for the anniversary edition? We don’t get the standard default face from the 2?

bruns69

@Squitaba

This is the response of the support:

Dear Customer,
Thank you for your reply and for providing the relevant information.
Please note that some watch faces are indeed not available on the Anniversary Edition Vertical 2. We apologize for any inconvenience this may cause. We will forward your request to the relevant department and suggest that they add the watch face in a future update. We hope you understand. Thank you for your patience and understanding.

We hope

Squitaba

@bruns69 thank you for following up and sharing that info…it seems…well…underwhelming…almost like they just forgot. Regardless, the Outdoor Adventure face is still my favorite and I miss it…until…the classic Vector allows to edit complications!! Love the face…but really I don’t need ABC on the face…much rather repurpose those three fields to other choices. Thanks!

Squitaba

@bruns69 Well…I absolutely respect Suunto bringing the new classic vertical face to many legacy watches…right thing to do. Removing Outdoor adventure from the Anniversary edition…mmm…doesn’t seem like the right thing to do. It’s obviously not a technical limitation…seems VERY peculiar to me to not make all faces available to your most expensive watch.

Egika

every watch has a default watch face, that is permanently installed on the watch.
This is to make sure that you have a watch face, even if you have never selected from the S+ store.

Now the Vertical 2 has the Outback Adventure, while the Vertical 2 anniversary edition has the Vector.
This probably caused some trouble and confusion, after the Vector watch face became available for all Verticals.

The solution is, that the Vector watch face now is the default on all Vertical 2 watches, while Outback adventure can be installed from the S+ store.