Suunto 9 Peak Pro no watch faces on watch and in app
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Hello,
suddenly the face of my suunto 9 Peak pro changed by itself.
I tryed to access to SuuntoPluso Store but the view of Watch faces is empty.I’m using the firmware version 2.48.16 and latest version of Suunto Android app.
Please can you help me?
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Where have the watchfaces gone?
I’ve got a Suunto 9 peak pro and this morning it reverted to the ghastly digital watch face.
I’ve redownloaded the app, updated the software, restarted my watch but in the watch faces menu in the app I just get a white screen.
I really can’t stand the ugly watch face that it’s reverted to. Any news on when the watch screen faces will be reaccessible or what I’m doing wrong?
Images attached.
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@Santolo-Felaco same problem here, any official update?
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@Robert-Cole same as me, Suunto 9 peak pro 2.48.16
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I have the same problem with S9PP. All watchfaces vanished from my watch and app as well.
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Well there’s some comfort in knowing its just not at my end haha
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Vertical and 9PP lost all watch faces today. After some syncs with the app the watch faces came back, but the configuration was lost. Both watches are running the newest firmware.
On both watches it happens while syncing with the app during Suunto plus synchronisation.
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@pilleus Vertical too?
I can’t confirm (yet). I still have my watch face and all the watch faces in the Suunto App -
Yes, Vertical too.
https://www.instagram.com/moves.are.life/
Suunto Vertical Black Lime
Suunto 9 Peak Pro Black
Suunto Spartan Ultra Stealth Titanium -
Investigating…
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@pilleus Guess I disable the sync until this is resolved now that I still have the watch faces
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Investigating, only S9PP are affected. Even more specifically newer, China-made S9PP
Opinions expressed are solely my own and do not express the views or opinions of my employer
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P pavel.samokha moved this topic from Suunto 9 Peak
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@pavel.samokha
In case it could help investigation, I have no prob at this moment with a 9PP made in PRC and iOS. -
Same here, I got a brand new S9PP two weeks ago. Running on Android 16. And that isn’t the only problem, the HR sensor stops almost every night
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Same here. Got my watch one week ago…
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Fix should come soon
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Same issue. Everything is up-to-date on my 9PP: latest firmware, latest app. “0/4” watch faces installed. Blank watch faces page in store. How is it that an installed watch face can be disabled remotely? Not cool.
Oh, wait… Looks like it was fixed while I was typing this? Or maybe there’s some extreme latency on the server side. I just let the app sit there on the watch faces page for several minutes. It’s now re-syncing my watch faces with my watch. Fingers crossed…
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@pavel.samokha said in Suunto 9 Peak Pro no watch faces on watch and in app:
Investigating, only S9PP are affected. Even more specifically newer, China-made S9PP
My S9PP is made in Finland was affected too. But within some time without an action of myself the watch faces came back, but the configuration was lost.
And my Vertical was affected too. 🧐
I wrote in Software Update 2.48.16 (2025 November Rain release):
Today in the morning all watch faces were gone, only the default one was shown on the Vertical. No choice in individual settings, there was only the default one.
After 2 hours and several syncs with the app the watch faces were back, but I have to configure it. The watch faces were in the standard configuration (colour and complications). I never had this on my Vertical.
Running the actual firmware.
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@Greg-Searle I confirm, the watch faces are back! Let’s see if the HR readings are fixed before I decide to return the watch…
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@Jaxxdu Yup, the faces are back. what a waste of time
