Suunto 9 Peak Pro no watch faces on watch and in app

primvs

Hi.

Today all my watch faces disappeared form my Suunto 9 Peak Pro.
They also disappeared form my suunto app (it shows only a white page)

app android v6.4.7
watch software v2.48.16

i tried:

reset the app
delete&reinstall the app
clear cache oF APP
reset the watch

No luck.
Do you have any idea what is happening?

Robert Cole

Afternoon all, I wasn’t sure the best was to post this so I chose to start here.

I woke up this morning to find my suunto peak 9 pro had reverted to the default watch face which isn’t my favourite. I went to change it but there are no longer any downloaded on my watch. In the android app there also don’t appear to be any in the store.

Forgive me if this is all part of some known process. But I thought I would raise it.

All the best.

jickums

My watch (9 Peak Pro) blew itself back to the original chalkboard digits watch face this morning. I’ve updated and restarted the app, rebooted the watch, and the watch face list for the watch, and the watch faces section of the store are both EMPTY! ‍️
#watchfaces #store

Santolo Felaco

Hello,
suddenly the face of my suunto 9 Peak pro changed by itself.
I tryed to access to SuuntoPluso Store but the view of Watch faces is empty.

I’m using the firmware version 2.48.16 and latest version of Suunto Android app.

Please can you help me?

andpur

Where have the watchfaces gone?

I’ve got a Suunto 9 peak pro and this morning it reverted to the ghastly digital watch face.

I’ve redownloaded the app, updated the software, restarted my watch but in the watch faces menu in the app I just get a white screen.

I really can’t stand the ugly watch face that it’s reverted to. Any news on when the watch screen faces will be reaccessible or what I’m doing wrong?

Images attached.

Matteo Donati

@Santolo-Felaco same problem here, any official update?

Matteo Donati

@Robert-Cole same as me, Suunto 9 peak pro 2.48.16

Martin Navrátil

I have the same problem with S9PP. All watchfaces vanished from my watch and app as well.

Robert Cole

Well there’s some comfort in knowing its just not at my end haha

pilleus

Vertical and 9PP lost all watch faces today. After some syncs with the app the watch faces came back, but the configuration was lost. Both watches are running the newest firmware.

On both watches it happens while syncing with the app during Suunto plus synchronisation.

surfboomerang

@pilleus Vertical too?
I can’t confirm (yet). I still have my watch face and all the watch faces in the Suunto App

pilleus

@surfboomerang

Yes, Vertical too.

pavel.samokha

Investigating…

surfboomerang

@pilleus Guess I disable the sync until this is resolved now that I still have the watch faces

pavel.samokha

Investigating, only S9PP are affected. Even more specifically newer, China-made S9PP

Pierre 0

@pavel.samokha
In case it could help investigation, I have no prob at this moment with a 9PP made in PRC and iOS.

Jaxxdu

Same here, I got a brand new S9PP two weeks ago. Running on Android 16. And that isn’t the only problem, the HR sensor stops almost every night

Antoine M

@Jaxxdu

Same here. Got my watch one week ago…

pavel.samokha

Fix should come soon

Greg Searle

Same issue. Everything is up-to-date on my 9PP: latest firmware, latest app. “0/4” watch faces installed. Blank watch faces page in store. How is it that an installed watch face can be disabled remotely? Not cool.

Oh, wait… Looks like it was fixed while I was typing this? Or maybe there’s some extreme latency on the server side. I just let the app sit there on the watch faces page for several minutes. It’s now re-syncing my watch faces with my watch. Fingers crossed…