@sartoric so maybe there’s a language barrier thing going on.

As a gear reviewer, I try to use the device like a normal customer would. This means, if I have issues, I try to resolve the issues using the methods that a regular customer would have. A regular customer does not have a PR contact to reach out to.

Yes, part of my review experience includes customer service and issue resolution.

I emailed support-en@suunto.com with my issue and detailed my troubleshooting attempts. It took them 4 days to respond. Their response included repeating all of the troubleshooting steps that I already took and then suggested that I reach out to Samsung to revert my phone OS to a previous version that would allow me to connect to the Wing 2. (super problematic advice for many reasons)

So, I went to the forum hoping I’d get some help with escalating this as a bug request. Instead, I received unhelpful and frankly rude exchanges.

I did finally reach out to my PR contact, who then went to Suunto and they duplicated my issue and recommended a solution. I had to find another device that could connect to the Wing 2 and update the Wing 2 software to the current version. Once I did that, I was able to connect the headphones to my phone. So again, the issue was with Suunto out of the box programming and had nothing to do with me or my phone.

Again, a normal person wouldn’t have had access to the resolution, which is a huge problem

Wing 2 general discussion