Wing 2 general discussion
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@isazi I work with a PR firm that represents Suunto. We are working that angle as well, since I’ve gotten no where with the Suunto help desk or this forum.
I like to do my testing and reviews where I use the devices (and sometimes, need customer service support) as a normal person. As in “I bought this watch and I need help”. A normal person couldn’t email their PR contact and have them get Suunto to help them.
So I find your advice, as a moderator, really unhelpful. Customer service is something I factor in for my reviews and my experience thus far hasn’t been great.
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@mountain_erin said in Wing 2 general discussion:
So I find your advice, as a moderator, really unhelpful.
What does this even mean ?
Here you get suggestions about solving YOUR issue, (not about doing your review) that, as @isazi said, it’s peculiar.
So the suggestion was really for a “you” case, since you’ve also stated@mountain_erin said in Wing 2 general discussion:
I need someone to help me escalate this issue b/c it’s not going well.
so the suggestion is proper, isn’t it?
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@sartoric so maybe there’s a language barrier thing going on.
As a gear reviewer, I try to use the device like a normal customer would. This means, if I have issues, I try to resolve the issues using the methods that a regular customer would have. A regular customer does not have a PR contact to reach out to.
Yes, part of my review experience includes customer service and issue resolution.
I emailed support-en@suunto.com with my issue and detailed my troubleshooting attempts. It took them 4 days to respond. Their response included repeating all of the troubleshooting steps that I already took and then suggested that I reach out to Samsung to revert my phone OS to a previous version that would allow me to connect to the Wing 2. (super problematic advice for many reasons)
So, I went to the forum hoping I’d get some help with escalating this as a bug request. Instead, I received unhelpful and frankly rude exchanges.
I did finally reach out to my PR contact, who then went to Suunto and they duplicated my issue and recommended a solution. I had to find another device that could connect to the Wing 2 and update the Wing 2 software to the current version. Once I did that, I was able to connect the headphones to my phone. So again, the issue was with Suunto out of the box programming and had nothing to do with me or my phone.
Again, a normal person wouldn’t have had access to the resolution, which is a huge problem
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Question to wing 2 and iphone users : is Siri working with wing 2 ? V1 is not. Thanks
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Hello guys
Looking into the specs I can see that wing2 is able to manage strength in legs by analyzing jumps sets
Do you think that in the future some running dynamic could be used from the headset ? (Like ground contact time for example )
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@mountain_erin I have the exact same problem as you did ! If I understand, the only solution you found was miraculously finding a compatible phone, install the app to update the firmware on the headphones so they can connect to your main device ?
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@mountain_erin thanks for the fix concerning bluetooth pairing, you will help many here.
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I can not believe the behavior of the moderator . Totally uncalled for . You should have your forum authority revoked.
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Can anyone tell me how the Wing 2 compares to the Aqua Light?
I’m tempted by the built in music storage of the Aqua Light but I’m not sure of the Wing 2 is the way forward with better sound quality.
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@Steven-Hambleton I have the same question - especially if the aqua light also supports audio feedback with the new Wing2 app
