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    Map black grid issue very often

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    • inkognitoI Offline
      inkognito Platinum Member
      last edited by inkognito

      Same for me. Sometimes I get black grids in locations that worked fine previously. Zooming in/out a couple of times sometimes helps, but not always. A soft reset solves it.

      It seems to happen more often when I travel to locations distant from previous activities and use the map there. Even those I’ve visited before and it worked fine there.

      My guess is that there is something wrong with the memory/map loading buffer, and it sometimes doesn’t clear and replace previously loaded map tiles that are no longer needed with new ones.

      When I really need to rely on navigation and want to prevent this issue, I soft reset my watch before the activity…

      SV: fingers crossed :D
      S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
      Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
      Despite some pretty bad luck, I still love Suunto!

      Panagiotis KritikakosP thanasisT W 3 Replies Last reply Reply Quote 2
      • Panagiotis KritikakosP Offline
        Panagiotis Kritikakos Gold Members @inkognito
        last edited by

        @inkognito Thanks for the info, I’ll give it a try.

        Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
        Garmin eTrex 30x

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        • Stefano M64S Offline
          Stefano M64 Silver Members
          last edited by

          that seems to be a feature Suunto is particularly proud of

          image_2025-05-14_174042437.png

          😇

          Suunto Vector . Vector HR . Core . Race & Race S

          Panagiotis KritikakosP sartoricS isaziI 3 Replies Last reply Reply Quote 6
          • Panagiotis KritikakosP Offline
            Panagiotis Kritikakos Gold Members @Stefano M64
            last edited by

            @Stefano-M64 Well spotted 🙂

            Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
            Garmin eTrex 30x

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            • sartoricS Offline
              sartoric Moderator @Stefano M64
              last edited by

              @Stefano-M64
              That’s the not yet released Tartan watchface

              SVTS - 2.40.38
              SSSWHR BARO Amber - 2.8.32
              Samsung A5 2016 - Android 7.0
              Samsung A33 2022 - Android 14 - One UI 6.1
              Suunto App Android 5.2.5 beta
              Suunto App IOs 2.45.0 (19123) beta on MBP M1

              1 Reply Last reply Reply Quote 2
              • isaziI Online
                isazi Moderator @Stefano M64
                last edited by

                @Stefano-M64 yep, unfortunately many photoshoots happen with new watches, before connecting to wifi and leave on the charger for a while, so this happens often in pictures 🙂

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                1 Reply Last reply Reply Quote 0
                • thanasisT Offline
                  thanasis Bronze Member @inkognito
                  last edited by

                  @inkognito quite spot on on zoom in out . I have noticed this as well and it has worked every single time , although I don’t usually have issues with the map unless I leave it on for long a period

                  1 Reply Last reply Reply Quote 0
                  • W Offline
                    Wilson75 @inkognito
                    last edited by

                    @inkognito said in Map black grid issue very often:

                    Zooming in/out a couple of times sometimes helps, but not always. A soft reset solves it.

                    It seems to happen more often when I travel to locations distant from previous activities and use the map there. Even those I’ve visited before and it worked fine there.

                    I agree with your analysis. I had the issue two weeks ago I was distant from my day to day activities.
                    Zoom In/Out solved the issue every time.

                    Suunto Vertical Titanium
                    Suunto Wing
                    SA (bêta) on Pixel 9pro

                    S9B Titanium (sold)
                    SSU (sold)

                    thanasisT 1 Reply Last reply Reply Quote 0
                    • thanasisT Offline
                      thanasis Bronze Member @Wilson75
                      last edited by thanasis

                      it seems though that it is more frequent now than it was in the recent past…

                      1 Reply Last reply Reply Quote 0
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by

                        I had that as well and deleting and redownloading the maps helped. Not sure why. Just saying in case it helps .

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        inkognitoI 1 Reply Last reply Reply Quote 1
                        • Stefano M64S Offline
                          Stefano M64 Silver Members
                          last edited by

                          it could be a cache refresh related problem

                          Suunto Vector . Vector HR . Core . Race & Race S

                          1 Reply Last reply Reply Quote 1
                          • inkognitoI Offline
                            inkognito Platinum Member @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos Redownloaded the map just now, and immediately got several black tiles at 200m zoom near my location. Waiting several minutes and zooming in/out didn’t help. A soft reset did help. The issue is that sometimes the same location works, sometimes it doesn’t, possibly depending on cached map tiles. My feeling is that it is not really a corrupted map issue that a re-download would solve, but rather really a cache/memory-related problem.

                            SV: fingers crossed :D
                            S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                            Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                            Despite some pretty bad luck, I still love Suunto!

                            thanasisT 1 Reply Last reply Reply Quote 1
                            • thanasisT Offline
                              thanasis Bronze Member @inkognito
                              last edited by

                              @inkognito ,@Dimitrios-Kanellopoulos redownloaded the map . saw the grid immediately as well. coincidence?

                              thanasisT 1 Reply Last reply Reply Quote 1
                              • thanasisT Offline
                                thanasis Bronze Member @thanasis
                                last edited by

                                Coming back to this … it seems something related to another thread (?) pulling - showing the map ?
                                It seems the grid is more evident when fast screen changing occurs

                                timecodeT 1 Reply Last reply Reply Quote 0
                                • timecodeT Offline
                                  timecode @thanasis
                                  last edited by

                                  @thanasis if you mean zooming out quickly, then yes, I also see a black grid quite often recently.

                                  1 Reply Last reply Reply Quote 0
                                  • Panagiotis KritikakosP Offline
                                    Panagiotis Kritikakos Gold Members
                                    last edited by

                                    Did a ride today, after a soft reset, to my usual area and had no issue. The question that needs to be answered is if it will work on an unknown area. Probably I’ll have an update tomorrow.

                                    Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
                                    Garmin eTrex 30x

                                    1 Reply Last reply Reply Quote 1
                                    • Panagiotis KritikakosP Offline
                                      Panagiotis Kritikakos Gold Members
                                      last edited by

                                      Long ride yesterday, completely new region, lots of map using, no problems faced, not a single black tile.

                                      Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
                                      Garmin eTrex 30x

                                      inkognitoI 1 Reply Last reply Reply Quote 1
                                      • inkognitoI Offline
                                        inkognito Platinum Member @Panagiotis Kritikakos
                                        last edited by

                                        @Panagiotis-Kritikakos That might be because of the soft reset… I have this issue when I don’t reset my watch for a long time. It is usually fine for several days after soft reset…

                                        SV: fingers crossed :D
                                        S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                                        Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                                        Despite some pretty bad luck, I still love Suunto!

                                        1 Reply Last reply Reply Quote 1
                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager
                                          last edited by

                                          The black grid that shows for a little can also be a system load / cache issue so a soft reset if it helps points to that

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          1 Reply Last reply Reply Quote 3
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