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    Very important: Suunto Vertical malfunction

    Scheduled Pinned Locked Moved Suunto Vertical
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    • Sergei LadeishchikovS Offline
      Sergei Ladeishchikov Bronze Member
      last edited by

      I had a similar problem after swimming in the sea. This was my first SV. After purchasing, I used it for six months without water. Six months later, I came to the sea and tried the SV in scuba diving mode. I pressed the buttons underwater and was pleased with the results. The next sail half an hour later brought me problems, my SV began to freeze. I tried various reboots, but it didn’t help. I tried resetting the settings, but it didn’t work. SV stopped turning on, it kept rebooting after the suunto logo. As a result, I sent the watch to the service center and they exchanged it for a new one. Six months later I was back at sea and testing the SV in the water. And I was pleased with the results. Not a single failure. Later I also tested the SV in the pool for a long time. No problems with water!! Conclusion - my first SV was defective, water killed it!

      ManueleM 1 Reply Last reply Reply Quote 2
      • ManueleM Offline
        Manuele @Sergei Ladeishchikov
        last edited by

        @Sergei-Ladeishchikov Thank you Sergei for sharing your experience.
        I can say we had pretty much the same issue, I was unlucky twice, but as you are now reporting, I can trust the watch to be well over water proof (still not considering it as a diving watch).

        I will try to go openwater swimming once again and free dive a bit, so I will see.
        In any case, even if that could be annoying the third time, I know that the assistance will replace the defective unit under warranty.

        I am looking to have the thread updated as this can be useful to somebody else

        Suunto Vertical Titanium Solar

        Mihailo KrivokapicM 1 Reply Last reply Reply Quote 0
        • A Offline
          Aquamac @Manuele
          last edited by

          @Manuele This EXACT thing has happened to me. The first time, Suunto sent me a replacement. Literally my first snorkel with the new watch and it’s happened again. Still waiting to see what happens.

          1 Reply Last reply Reply Quote 1
          • Mihailo KrivokapicM Offline
            Mihailo Krivokapic @Manuele
            last edited by

            @Manuele
            Same thing happened. But it wasn’t with snorkeling, rather open water swimming. Even though I swam a couple hundred meters, the watch detected the distance as 0. After ending the activity, watch was unresponsive. I restarted it, went to swimming again; same thing. Only this time it wouldn’t turn on after shutting it down. I tried it all, different button combinations, placing it to charge… nothing. I’ve received a replacement watch from a retailer, and I’ll be honest, I’m afraid to turn on swimming again. I’m 100% sure that it’s a software issue, as water damage would be very obvious, in all other areas the watch is perfect. Odd that this is the case with a minority of people, as I’ve read on other threads.

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