Very important: Suunto Vertical malfunction
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@Simon Is this your opinion or an official Suunto statement?
In the past, Suunto strongly recommended not to press any buttons under water -
@surfboomerang It doesn’t explicility say anything like that in the user’s guide. It says however that for snorkeling/mermaiding you can press the button during the activity:
‘The default view for Snorkeling and Mermaiding is the Surface view. While recording the exercise, you can browse between the different views by pressing the middle button.’ -
@Simon I tried open water swimming yesterday, everything smooth, no issues
I will try again snorkelling soon!
Thanks for the feedback -
@Manuele And if this new unit also fails at some point, now you can possibly also exchange it for the new Suunto Ocean
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@kriskus Yeah, now I cannot complain about the choices available to us, but I am not an heavy underwater user, else I would have considered it.
Great watch though.
I had tried my Vertical few more times while open water swimming, and I did not have any issues.
I am still a bit cautious about free diving/snorkelling, as I do not want to have to send it back another time.I will update the thread when I will, then
If anyone else had tried snorkelling, and want to share their experiences with the Vertical, I would be very interested to see if I have just been very unlucky!
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I use it weekly for indoor swimming pressing buttons underwater and I’ve never had any issues, but ok, that’s not salty water
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I had a similar problem after swimming in the sea. This was my first SV. After purchasing, I used it for six months without water. Six months later, I came to the sea and tried the SV in scuba diving mode. I pressed the buttons underwater and was pleased with the results. The next sail half an hour later brought me problems, my SV began to freeze. I tried various reboots, but it didn’t help. I tried resetting the settings, but it didn’t work. SV stopped turning on, it kept rebooting after the suunto logo. As a result, I sent the watch to the service center and they exchanged it for a new one. Six months later I was back at sea and testing the SV in the water. And I was pleased with the results. Not a single failure. Later I also tested the SV in the pool for a long time. No problems with water!! Conclusion - my first SV was defective, water killed it!
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@Sergei-Ladeishchikov Thank you Sergei for sharing your experience.
I can say we had pretty much the same issue, I was unlucky twice, but as you are now reporting, I can trust the watch to be well over water proof (still not considering it as a diving watch).I will try to go openwater swimming once again and free dive a bit, so I will see.
In any case, even if that could be annoying the third time, I know that the assistance will replace the defective unit under warranty.I am looking to have the thread updated as this can be useful to somebody else
Suunto Vertical Titanium Solar
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@Manuele This EXACT thing has happened to me. The first time, Suunto sent me a replacement. Literally my first snorkel with the new watch and it’s happened again. Still waiting to see what happens.
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@Manuele
Same thing happened. But it wasn’t with snorkeling, rather open water swimming. Even though I swam a couple hundred meters, the watch detected the distance as 0. After ending the activity, watch was unresponsive. I restarted it, went to swimming again; same thing. Only this time it wouldn’t turn on after shutting it down. I tried it all, different button combinations, placing it to charge… nothing. I’ve received a replacement watch from a retailer, and I’ll be honest, I’m afraid to turn on swimming again. I’m 100% sure that it’s a software issue, as water damage would be very obvious, in all other areas the watch is perfect. Odd that this is the case with a minority of people, as I’ve read on other threads.
